AMBER BARROW

Amber Barrow ***** Amanda Ln Dallas,Tx 75238 817-***-**** (469)

***-**** acfwwj@r.postjobfree.com

Professional Summary

Dedicated Customer Service Representative who provides exceptional

customer service through

active listening and problem solving with expertise providing customer

support in high call volume

Call Center environments with exceptional computer aptitude and

telephone etiquette.

Skills

l Skilled in call center operations l Strong problem

solving aptitude

l Customer interface expertise l Persuasive speaker

l Multi-line phone operation proficiency l Microsoft Office and

Windows software

l Exceptional workflow management proficient

l Adheres to customer service procedures l Ability to quickly

navigate through multiple

l Marketing savvy programs,

applications and screens

l Type 45 wpm with 100 percent accuracy

Work History

Customer Service Representative

Centralized Showing Service

Feb 2014 - May 2014

l Effectively managed a high -volume of inbound and outbound

customer calls to schedule and set client appointments for Real Estate

Agents and sellers.

l Answered a constant flow of customer calls with up to 160 calls in

queue per minute.

l Referred unresolved customer grievances to designated departments

for further investigation.

l Met or exceeded service and quality standards every review period

and received perfect scores on call monitoring.

Customer Service Sales Representative

Sentinel Calling Solutions

Dec 2011 - Jan 2014

l Sold $600 in weight loss and testosterone products per week .

Euless, TX

l Processed cash and credit payments rapidly and accurately.

l Responded to all customer inquiries thoroughly and professionally.

l Received special monthly bonuses for highest up -sell percentage and

became employee of the month three consecutive times.

Recruiter

Diamond Jacks Casino and Resort

Jul 2007 - Apr 2010

l Hired employees and initiated the new hire paperwork process. s

l Explained all of the human resources policies, procedures, laws,

standards and regulations to

each employee.

l Addressed all employee harassment allegations, work complaints and

other concerns.

l Conducted exit interviews and verified that employment termination

paperwork was completed.

Collector

Hibernia Banking

Mar 2004 - May 2007

l Assessed clients' financial situations to develop strategic financial

planning

Shreveport, LA

solutions.

l Reconciled debit reports, margin reports and trade settlement reports

to reach in-house goals

and objectives.

l Provided overall financial solutions for clients with credit card debt and

arranged payment

options

Education

Equivillancy Diploma: General Mathematics, Science, Social Studies and

English with a 4.0 GPA

Louisiana Technical College 2002

Certificate: Medical Assisting

Blue Cliff College 2010

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