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Customer Service Project Manager

Location:
North Brunswick, NJ
Posted:
September 12, 2014

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Resume:

Oneil Madden

*** ********-**** ***

City of Orange, NJ 07050

201-***-****

acfwua@r.postjobfree.com

Objective

To obtain a position as a Business Analyst where I can apply analytical skills and build on my project management experience;

seeking to add value to a team, learn and grow professionally

Education

Rutgers University – Masters in Public Administration – Performance Management May 2016

New Jersey City University – Bachelors of Arts in Applied Psychology & Economics May 2010

Coursework:

Group Dynamics Performance Management

Human Resources Management Statistics & Research Design

Training and Development (Undergrad Thesis Project)

• Designed an HRD intervention to improve performance among student clubs and organizations.

• Conducted an in-depth analysis of the problems by performing a “needs assessment” using organizational/task/person

analysis.

• Provided recommendation from a designed training program.

Summary of Qualifications

• Over 7 years of progressive leadership positions with strong customer service and management skills, positive attitude

with great leadership abilities.

• Well organized and detail oriented with strong project management and time management skills.

• Ability to multi-task and meet deadlines; enjoy working with teams and possess a strong desire to learn.

Experience

KnowledgePoint 360 Group (An Ashfield Company)

Lyndhurst, NJ

Junior Financial Analyst (Audit and Compliance) Sept. 2012 – Present

• Create financial reports, reconcile coordinators credit cards, identify and communicate auditing matters to managers.

• Review documentation for compliance issues, draft reports and auditing plans to stay align with “Sunshine Act”.

• Lead small teams, assist project manager, test software updates, spearhead Q&A sessions with outsource team in India.

• Assist with market research, train new employees and interns, implement training activities, compile & maintain data.

KnowledgePoint 360 Group Lyndhurst, NJ

Event Coordinator May 2012- August

• Was responsible for all aspects of event management, including site selection, contract negotiation, and proposal planning,

scheduled transportation and hotel arrangements.

• Conducted Touch Point software training via teleconference and room presentation.

• Wrote evaluation reports based on data maintained on a weekly basis.

Additional Experiences

• Grant Writer (Volunteer) – Non Profit Organization Nov. 2010 - 2012

• Sales Associate (Temp) – Follett Bookstore Jan.& Sept. 2011

• Human Resources Assistant Manager - Globex Automation Inc. Feb. 2003 –Sept. 2008

Activities

Vice President for Administration and Finance; Student Government Org Sept. 2009 – May 2010

Founder & President International Law & Economics Council January 2008 – 2010

Skills

Analytical Skills, Communications Skills, PowerPoint, Excel, Microsoft Words, Outlook, Time Management & Team Building Skills



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