Candice Holland

acfws4@r.postjobfree.com

Candice N. Holland

770-***-****

acfws4@r.postjobfree.com

Summary

Candice is an accomplished senior healthcare management professional. She partners with executive management to

strategically assess, plan and align healthcare operations, change management and staff development to achieve

organizational goals. She conducts needs analysis to determine/create learning and development solutions based on

business needs. She implements, and manages monthly budgets and forecast revenue/expenditures and makes

appropriate recommendations.

Key Strengths:

• 10 +years of healthcare, organizational development, performance management

• Evolving New Clients, maintaining & Upselling Existing Clients with a consistent track record of

increasing annual sales

• 7+ years of successful experience in multi-state operations leadership(6 state territories)

Rockdale County Health Department

Assistant Clinic Administrator June, 2010 –current

Supervise direct reports including: Office manager, Medical billing manager, Patient coordinators, Clinical staff

and Operations supervisor

Facilitate personnel matters, billing and collection, planning and patient flow

In charge for the management and facilitation of the medical care review process for Women’s and Children

Health, Family Planning (Title X) and Communicable Disease programs

Cultivate and oversee implementation and administration of internal practice policies and procedures in

conjunction with State policies and procedures

First point of contact for the practice and its clients and is responsible for all client communication and the

overall client relationship

Responsible for managing 5M in healthcare revenue

Interpret applicable laws, rules and regulations, and ensure the practice is in compliance with them

Established cost/benefit analysis of new patient care services and equipment to maximize patient revenues,

and recommend implementation/purchase of new services/equipment

Develops fiscal impact projections for future growth and needs of the department or unit

Overall operational responsibility for the routine business and clinical functions through administrative and

clinical staff to ensure maximum utilization of resources and the efficient delivery of services.

Improve, implement, and manage annual practice(s) budget; forecast revenue/expenditures versus budget and

make appropriate recommendations

Participates in regulatory/insurance audits and inspections

Monthly analysis of P/L statements

Provide leadership and act as a role model and facilitator to supervisors and managers, in the establishment of

practice and care standards. Participates in a collaborative fashion with system-wide efforts of professional

development, education, retention of staff and recruitment

Candice Holland

acfws4@r.postjobfree.com

Alere Healthcare

Sr. Operations Manager January, 2003-September 2009

Formulate business strategies and coordinate day to day business for Home Health, Hospice and Disease

Management/ Oncology divisions

Named Operations Manager of Year (2007)

Established strong referral system which provides continuous leads for new business development

Management of multiple state locations while utilizing the 4 operational step program; timelines, quality,

customer service and cost

Administration of AR aging and identify improvements regarding billing, collections, and payment compliance

with all insurance payers i.e. Medicaid, Medicare and private insurance

Recaptured 4 lost accounts, adding $690,000 to annual sales total

Conducts in service trainings for appropriate staff members at routine intervals on products, telephone

techniques, third-party payer procedures to improve overall service

Responsible for the development and management of the annual operating and capital budgets

Monitor bad debts and identify process issues and make process recommendations in areas such as

registration, Medicaid eligibility, and Case Management

Participate in executive level strategic planning to ensure consideration of clinical standards, quality of care

and service, regulatory compliance and operational soundness as well as alignment with home health/hospice

industry trends

Design, develop and analyze instructionally sound and cost effective learning products

Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or

implements resolution as determined necessary

Assures that the organization meets regulatory and internal standards including URAC, NCQA and corporate

compliance programs

Accountable for all new program implementations of the Home Health and Disease Management Services

Northside Hospital

Radiology Supervisor II June, 2001-January, 2003

Plan, Develop, and implement policies and procedures and governing radiology support areas at multiple

locations (doctors buildings, hospital, outpatient centers)

Overseer of the day to day operations while maximizing growth opportunities and leveraging the services to

provide optimum care to the patients and their families

Daily use of PAC Radiology Systems, and assisted in implementing of new radiologic systems

Candice Holland

acfws4@r.postjobfree.com

Responsible for recruiting, hiring, staff training and evaluating employee performance

Liaison between physicians and office employees to resolve conflicts and to promote cohesiveness in the

practice

Establishes standards, provides training and enforces compliance of departmental hospital customer service

program. Recognizes staff members who are identified by families and helps embed a culture of service

excellence with all staff.

Monitors and impacts cost containment while enhancing revenue streams to meet the fiscal goals according to

hospital policies and procedures.

Maintains a comprehensive staffing plan/ model that is aligned with budget and key quality indicators.

Ensures service and department development, personnel management and resource allocation and control in

order to support and enhance patient care

Quality assurance checks on all internal and external medical records claims

Manage processes and radiology procedures to ensure a timely and quality completion of all work according to

our pre-set customer services standards

Ensure team coordination and communication to effectively and efficiently complete the operational flow

Administrator of both technical and operational components of the radiology department

Software Packages

Window Suite 2009, CMS Avaya Telephony, Ceridian, Snag it, PAC Radiology System, EMR system, M&M, GHP,

GRITS

Education

Northeastern University B.S. Management Expected Graduation Date July, 2015

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