SUMMARY

Seeking as position in Business Analysis, Process Improvement and/or Quality Assurance which will allow me to utilize my extensive background, training and specialized expertise and be part of a team where I can motivate team members to maximize overall productivity and efficiency.

EDUCATION

Bachelor of Science in Technical Management, DeVry University, Chesapeake, VA (2010)

*Minor in Operations Management

*Graduated Cum Laude

United States Navy

*Electronics Technician “A” School (1990 - 1991)

*Basic Electricity & Electronics School (1990)

SKILLS

ISO Internal Auditor.

Creative Self-Starter.

Project Management.

Operations Management.

Champion company initiatives.

Team Building and Leadership.

Operational Strategy and Analysis.

ISO 9001, FAA, FDA cGMP & GD&T.

Inventory Management and Control.

Solid administration and office skills.

Conflict Resolution and Loss Prevention.

Business Reporting and Documentation.

Quality Assurance and Process Improvement.

Capacity Planning and Production Scheduling.

Database Organization and File Maintenance.

Performance Metric Development and Analysis.

Statistical Process and Production Control (SPC).

Material and Capacity Resource Planning (MRP and CRP).

Supply Chain Management, Asset Management and Logistics.

Public Relations and excellent customer service and complaint resolution.

Eager to embrace new challenges, learns quickly and works independently.

MS Office Excel, Word, Power Point, Access, Outlook, Project, Visio and SAP.

Encourage and communicate with team using clear and comprehensible language.

Critical thinker, self-motivated, analytical, organized, detail oriented with well-developed problem solving skills.

EMPLOYMENT

SALES LEAD AND KEY HOLDER

Ascena Retail Group, Inc., Norfolk, VA (2009 – 2010) and (2013 – present)

*Strong customer service skills; diplomatic and patient.

*Expertise in anticipating and responding to customer needs.

*Assist Store Manager with excellent organizational and time management abilities.

*Experienced working with cash, debit and credit card transactions to include receipts and deposits.

PE PRODUCTION SPECIALIST/ISO INTERNAL AUDITOR

Raytheon, Norfolk, VA (2010 – 2013)

*Volunteered with newly formed Logistics and Asset Management (LAM) cell to train personnel to take over all Quality Assurance activities by reorganizing the workflow, creating concise training aids and training three new inspectors. Resulted in greater efficiency and reduced discrepancies.

*Outstanding communication and listening skills; quickly resolving technical issues and problems.

*Consistently supported other programs and areas to maintain effective working relationships with all personnel.

*Continually ensured compliance with Quality Management System (QMS) and Environmental Health and Safety (EH&S) initiatives.

QUALITY ASSURANCE SPECIALIST

International Communications Group, Inc., Newport News, VA (2007 – 2009)

*Responsible for maintaining the accuracy of the required Federal Aviation Administration Approved Vendor List.

*Ensuring products manufactured in accordance with FAA guidelines and regulations.

*Receiving, First Article, In-Process and Final Inspection of wiring harnesses, printed circuit boards, sub-assemblies and finished telecommunication assemblies using calipers, multi-meters, tape measures, scales, visual inspection and quality control check sheets.

*Evaluated and systematized receiving inspection activity (under the direction of the Quality Manager) which resulted in a more organized, standardized and repeatable process.

*Writing, updating and implementing of Quality Manual, Quality System Procedures and work instructions.

*Using Statistical Process Control (SPC) to verify effectiveness of manufacturing processes.

*Internal ISO auditor.

*Successfully developed and assembled Quality Assurance Training Handbook.

QUALITY CONTROL INSPECTOR

Precise Machine and Fabrication, Inc., Chesapeake, VA (2006 – 2007)

*Executed meticulous First Article, In-Process and Final Inspection of welded, machined and painted parts and assemblies using calipers, micrometers, height/depth/pin/bore/Mahrs gages, master verniers and surface plates to measure extremely tight tolerances.

*Created written inspection reports at customers' request.

*Knowledgeable in metal fabrication principles including: machining, press and brake forming, welding, hardware installation, painting, inspection, finishes and packaging requirements.

*Using Statistical Process Control (SPC) to verify effectiveness of manufacturing processes.

QUALITY MANAGER / SAFETY MANAGER

Kerma Medical Products, Inc., Portsmouth, VA (2005)

*Primarily responsible for monitoring quality control standards. Maintained compliance with FDA Current Good Manufacturing Practices (cGMP). Developed, updated and implemented various quality manual and manufacturing work instructions.

*Official Correspondent to the FDA. Consolidated and organized all 510(K) files and Medical Device History Records per FDA requirements.

*Successfully supervised, hired and trained numerous quality control inspectors in quality assurance techniques and monitored for work, productivity and efficiency.

*As Safety Manager ensured employees used proper safety procedures per Occupational Safety and Health Administration (OSHA) requirements.

*Managed Customer Complaints and Conflict Resolution.

*Using Statistical Process Control (SPC) to verify effectiveness of manufacturing processes.

QUALITY CONTROL TECHNICIAN (consulting job)

Bauer Compressors, Inc., Norfolk, VA (2004 - 2005)

*Performed complete process audits of the Metal Fabrication Line, Grinding Line, Paint Line and Warehouse operations.

*Presented written reports to management detailing audit findings and recommendations for improvement.

*First Article, In-Process and Final Inspections of breathing air compressors and components.

*Calibrated pressure fittings.

*Verified completeness of shipments against government contract requirements.

*Knowledgeable in breathable air compressor and mobile nitrogen generator manufacturing principles including: assembly, tube bending, wiring harnesses and electrical boxes, testing, inspecting and packaging requirements.

LOGISTICS COORDINATOR (TRW ACCOUNT) (temporary assignment)

Headway Workforce Solutions for Givens Logistics, Inc., Chesapeake, VA (2004)

*Logistical Support for multi-million dollar TRW Automotive account – the global leader in automotive safety.

*Responsible for MRP system requirements.

*Provided excellent customer service and was the liaison between customers and vendors.

*Coordinated shipping and receiving and arranged for the shipment of merchandise and materials through customs, warehouse storage and out to customers.

*Additional support provided through cycle counting, inventory control and verifying financial reports.

ASSISTANT QUALITY MANAGER

AmeriStar Manufacturing, Inc., Mankato, MN (2002 – 2004)

*Internal ISO auditor.

*First Article, In-Process and Final Inspections of metal fabricated and machined parts using calipers, micrometers, height/depth/pin gages, surface plates and optical comparators.

*Assisted and spearheaded quality control and process improvement efforts.

*Routinely created various certificates of conformance including NAFTA certifications.

*Notable achievements include: creating a customer purchasing spreadsheet which simplified tracking processes; re-organization of inventory; and an advantageous revision of customer part filing system.

*Knowledgeable of metal fabricating principles including: blanking, piercing, press and brake forming, welding, tumbling, hardware installation, inspection, finishes and packaging requirements.

QUALITY PROCESS AUDITOR,

Winland Electronics, Inc., Mankato, MN (1998 - 2001)

*Internal ISO auditor.

*Trained and supervised five (5) process auditors.

*Designed and wrote instructor manual for 2-hour and 6-hour in-house IPC-A-610C training program. Trained manufacturing personnel on basics of the workmanship standard which resulted in decreased defects and rework.

*Right-to-Know Hazard Communication Trainer.

*Conflict resolution with vendors, purchasing, manufacturing engineering and the quality department in the problem solving process.

*Continuous Flow Manufacturing Process Analysis; improving processes, increasing efficiency and contributing to an improved bottom line.

*Process auditing and analysis.

*First Article, In-Process and Final Inspections of electronic components, hardware, and sub-assemlies using calipers, micrometers, height and pin gages and surface plates.

*Writing, updating and implementing work instructions.

*Knowledgeable in electronics manufacturing principles including: ESD, surface mount, plated through hole, soldering, testing, repair, assembly, conformal coating and inspection and packaging requirements.

DIAMOND DICING SAW OPERATOR

P/M Industries, Inc., Portland, OR (1995 - 1998)

*CNC programming of three diamond blade dicing saws and one grinder.

*Performing preventive maintenance on three diamond blade dicing saws.

*First Article, In-Process and Final Inspections of machined ceramic parts using calipers, micrometers, surface finish gages and coordinate measuring machines (CMM).

*Using Statistical Process Control to verify effectiveness of manufacturing processes.

*Knowledgeable in ceramic machining principles including: lapping, polishing, grinding, blanking, laser trimming and machining, dicing, tumbling and packaging.

ELECTRONICS TECHNICIAN 3rd CLASS

NCTAMS EASTPAC, Wahiawa, HI (1991 - 1995)

*Assembly, installation and troubleshooting of components, equipment, systems and processes.

*Coordinated troubleshooting of equipment failures.

*Performed preventive maintenance on equipment and machines.

*Surface mount and plated through hole soldering.

*Division Administrative Assistant responsible for typing, editing and proof-reading sailor evaluations, message traffic, filing, answering telephones and accurately maintaining Division Officer files.

*Maintained accurate record book log entries.

*Held Secret security clearance.

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