Richard Charles Huff, II

678-***-****

acfwpb@r.postjobfree.com

Profile Enhanced management skills through Bachelor of Business degree with an emphasis in management and

leadership. Nicholas Mamalakis Emerging Leader participant. Achieved customer service goals

and recognition. Able to lead, motivate, and train store personnel of 15+. Problem solving skills.

Ability to work under pressure and with short deadlines. Strong customer service skills. Ability to

allay and resolve customer complaints. Proficient in Word, Excel, Kronos, self-starter.

Education Georgia Southern University, Statesboro, Georgia

(B.B.A), Emphasis in Finance with Minor in Management August 2008- May 2011

Grand Canyon University, Phoenix, Arizona

Masters of Science in Leadership July 2014- Present

Experience Rite Aid Pharmacy, Atlanta, Georgia

Store Manager 12/2011-8/2014

1. Completes store operational requirements by scheduling and assigning employees;

following up on work results and enforcing corrective action when necessary.

2. Maintains operations by initiating, coordinating, and enforcing program, operational, and

personnel policies and procedures.

3. Provides excellent customer service, handles customer service issues as they arise.

4. Manages, coaches and supervises store personnel.

5. Work with stringent deadlines.

*Promoted within a year of working with the company.

*Store #11683 Recognized for highest in district for customer service experience 13'

Big Lots Corp, Savannah, Georgia

Store Associate 05/2008-07/2008

1. Aided in merchandising of plan-o-grams, end caps, and displays as directed by the Store

Manager.

2. Managed inventory by performing proper receiving and stocking procedures.

3. Maintained Quality customer service.

Smoothie King, Lithonia, Georgia

Store Associate 02/2007-01/2008

1. Promoted and successfully up-sold Smoothie King products.

2. Determined customer needs with products.

3. Handled financial transactions, accountable for store cash and reconciling cash register

drawers.

McDonald’s Corp, Conyers, Georgia

Crew Trainer 08/2005-01/2007

1. Trained new crew members on various positions on how to effectively handle customers

and issues that may arise

2. Responded to customer complaints with urgency and intent to seek an appropriate

resolution.

3. Handled financial transactions, accountable for store cash and reconciling cash register

drawers.

4. Delegated tasks and supervised restaurant employees during situations when Manager was

unavailable.

*Accomplishments: Promoted to Crew Trainer four months from start of employment.

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