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Brenda Jones

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Norcross, GA 30093

713-***-**** cell 770-***-**** Home

Objective: Return to the work force. Former tax Specialist with IRS 25 years of service

Skills: Leadership skills, educator, able to learn quickly, records keeping, contact with customers, tax law

interpretation, and clerical skills. Ability to work alone or as a part of a group. Completed work assignments keeping

within deadlines.

• Education: Penn Valley Metropolitan College Kansas City MO. Liberal Arts degree 1993\ President of

Student Council 1989-1990 Deans list 1992

• Strayer University : Business Credits 2010

• University of Mo in Kansas City:

• BA Education major BA English Minor ( senior)

Student work study: Summer 93 International Student Affairs: ‘recreated; reorganized International

Student files/resolving a campus wide issue over the summer.’ Fall 93 Bloch School of Business: Student work

study. Created data base for law students/typed correspondence/completed mail-out during summer semester on time

while taking classes.

Spring 94 UMKC theatre: Study work student. Worked in stage set & design

• Florida State University (online for IRS position) Accounting 1 & 2 completed before accepting job

promotion in 2000. Promoted Taxpayer Resolution Representative in OK City, OK

Employment

Internal Revenue Service: 1995-2008 Tax Specialist & other positions

1995-1998 Records as Special Search agent; 1998-2000 Correspondence Exam Tech ;2000-2002 Taxpayer Resolution

Representative; 2002-2003 Individual Auditors 2003-2008 Collections.

I have worked with a lot of people in person by correspondence and over the phone. The subject matter was not the

same but I was always able to help the customer understand and find a way they could actually pay the bill or find

other options for them. So many people who find the need to deal with the IRS are stressed by the idea of talking to

IRS. They are not the enemy. Ignorance of tax law is. As a tax specialist during 2003-2008, my work was conducted

in a call center. I had the opportunity to help people to set their records straight. I had a lot of empathy for them

because tax law can be very complicated. I was proud of the job I was able to do.

US Postal Service: 1980-1983 Social Security: 1970-1972 Retired on disability Oct 2008.

More info if requested

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