GLORIA ANCHOR

Tarpon Springs, Fl

727-***-****

acfwjh@r.postjobfree.com

Objective: Seeking a position with your company

Summary of Qualifications:

Seeking a position in Collections and Sales that allows me to

utilize my strong interpersonal and professional phone skills

that provide an opportunity to make a difference in the

company.

Experience: Bright House Networks Inc, Clearwater Fl

Telecollections Representative 08/02 to 01/12

• Contact and inform customers of delinquent accounts and

negotiate payment arrangements.

• Advise customers of necessary actions and strategies of

repayment.

• Maneuver between screens in order to access information

to customer's questions and note their accounts with

outcome.

• Perform various functions such as recording change of

address; take payments and post amount paid on

customer accounts.

Least Cost Routing Inc Clearwater Fl

Sales Representative 05/93 to 01/01

• Outbound calling to existing and new customers selling

long distance phone services.

• Sold various optional rate plan services

• Influenced customers toward purchasing the appropriate

products.

• Ability to deal with customers in difficult situations.

Professional Development:

REACHING FOR STELLAR SERVICE

• Conferences and High Impact Sales Training-Seminar

• Handling Difficult Customers-Seminar

• What it Takes to Succeed-Seminar

• Positive Response to Change-Seminar

• Helping Your Team Work-Seminar

• Serving A World of Customers-Seminar

Education: St Petersburg College Tarpon Springs, Fl

Course work toward AA in Psychology 08/88-01/90

Contact this candidate