Gloria Gooch

**** **** ****

Villa Hills, KY ****7

Dear Hiring Manager:

An Account Manager position greatly interests me and I believe I would

make a major contribution to your company in this role.

My account management experience covers two years business to business

sales at Cincinnati Bell, with a high level of focus on new customer

acquisition and growth. I served as the primary contact for 350

accounts in Cincinnati, setting appointments, visiting customers at

their business, creating proposals and closing sales. I have four

plus years in a quota driven, fast-paced sales environment, where

handling multiple jobs simultaneously is the norm.

With over 12 years of customer service management, I have the ability

to develop and cultivate relationships that will maintain the account

and increase existing business exponentially. One way I accomplished

this was through entertaining the best clients of Cincinnati Bell at

suites for Cincinnati Reds games, Bengals games, concerts at

Riverbend, buffet luncheons and seminars at the CBTS center, and other

events such as the suite at the Bank of Kentucky for the Circus, the

Kentucky Speedway and charitable auctions where the mayor attends.

In addition to my work experience, I have a Bachelor's degree in

Organizational Communication and an Area of Concentration in Biology

from Northern Kentucky University.

I am a high energy individual with a hunter mentality. I have

excellent prospecting and new business developing skills, with

experience in selling to National Accounts, implementing a top-down

sales approach. I am a team player, with a solid work ethic and am

extremely resilient. Being a strategic thinker I possess strong

interpersonal, analytical, negotiating and time-management skills. I

am confident that I can provide first-rate performance for your

company.

Attached is my resume for your consideration. May I have a personal

interview with your company? I would appreciate the opportunity to

discuss my professional skills and experience.

Thank you,

Gloria G. Gooch

Enclosure

GLORIA G. GOOCH

2079 Vina Lane

Villa Hills, KY 41017

acfwgc@r.postjobfree.com 859-***-****

OBJECTIVE: To obtain a position where success depends on very strong

interpersonal and organizational skills while working to build

relationships and manage account growth. I have traveled to and lived in

many countries and am conversational in Spanish.

WORK EXPERIENCE

Allstate Insurance, Florence, Kentucky 12/13-3/14

Property and Casualty Insurance Agent(90 day contract)

. Contacted prospective clients, quoting home and auto insurance

. Set appointments, created internet searches on property prior to

meeting with customers

. Conducted policy reviews and coverage verifications, creating new

business opportunities

. Planned, analyzed, calculated premiums, quoted coverage

. Obtained a Property and Casualty license with on-the-job training

Cincinnati Bell Telephone, Cincinnati Ohio 10/07-5/09

Account Manager

. Managed 350 accounts in downtown Cincinnati and earned continual

praise for customer satisfaction by way of follow-up emails from my

clients to my superiors, while increasing individual account revenues

and winning customers back

. Sold phone systems, internet, T1's and data center back-up and

recovery to multiple level decision makers in National accounts

. Was #1 of 36 Account Managers first month, reaching 241% and 391% in

sales categories

. 50 calls per week, setting 20 appointments per week

. Held several meetings in clients' business, presenting proposals,

negotiating contracts and closing sales

. Worked closely with five areas of Sales Specialists to meet customers'

needs

. Was chosen to be Cincinnati Bell's Representative at monthly

Cincinnati Chamber of Commerce meetings

. Guest hosting responsibility for entertaining our best guests in the

guest suite for various events in Cincinnati and Kentucky

Insight, Florence, Kentucky 4/07-10/07

Residential Promotion Sales

. Sold promotions door to door for cable, phone, and internet

. Identified and developed leads

. Won back customers from competitors

. Upgraded customers by combining service

Gloria G. Gooch

Your Man Tours, Inc., Springdale, OH 12/04-10/06

Travel Sales Consultant

. Developed growing relationships with clients

. Sold domestic and international travel packages

. Reached sales goal incentives regularly

Fritz Eubank Construction, Crescent Springs, KY 5/01-

11/04

Office Manager

. Managed daily activities with customers and vendors

. Contributed to projects, presentations, and quotes

Dammert Holistic, Montgomery, OH 3/00-12/00

Medical Assistant

. Served as Patient Care Coordinator embracing an opportunity to explore

a personal interest in alternative medicine

. Assisted Doctor in recording patients medical information

. Formulated and dispensed homeopathic remedies

Fritz Eubank Construction, Crescent Springs, KY 12/95-6/99

Office Manager, same position as above from 5/01-11/04

Sanitation District No.1, KY 1/95-5/95

Communication Coordinator, worked at this position while attending college

and was recommended for the position by NKU Professor

. Created/Implemented interoffice communications system for district

office, attending monthly Board meetings

. Developed working relationships with executives and high level

managers

. Promoted educational programs and services of the Sanitation Plant

for schools and the general public including a monthly newsletter

EDUCATION

Property and Casualty License, KY 3/14

Northern Kentucky University, Highland Heights, KY 5/95

B. A., Organizational Communication with Area of Concentration in Biology

Special Courses taken: Strategies of Persuasion, Principles of Effective

Listening, Administrative Communication, Interpersonal Communication and

Cross-Cultural Communication.

Proficient in MicroSoft Word, Excel, presentation software and desktop

publishing

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