MOONHWA MARIA FIELD

*** ******* ***** ****, *** LEANDRO, CA 94578

acfwcs@r.postjobfree.com 510-***-****

SUMMARY

-CUSTOMER MANAGEMENT(CM) CERTIFICATE: INGAPORE AIRLINES (SAN FRANCISCO CA, USA) (FEB2014)

-GROUND CREW CERTIFICATE: ASIANA ABACUS (CHEON AN, SOUTH KOREA) (NOV 2011)

-PROFICIENCY IN OPERATING MICROSOFT OFFICE TOOLS

-LANGUAGES: FLUENT IN KOREAN, SPANISH AND ENGLISH

-EXCELLENT COURTEOUS VERBAL COMMUNICATION AND INTERPERSONAL SKILLS TO FACE CUSTOMERS

-EXCELLENT TYPING AND DATA ENTRY SKILLS

-EFFICIENT IN HANDLING STRESSFUL SITUATIONS

-WILLINGNESS AND ABILITY TO SHOULDER ANY RELEVANT JOB RESPONSIBILITY

-QUICK AND ACCURATE COMPREHENSION AND INTERPRETATION OF OFFICE DOCUMENTS

-ABILITY TO HANDLE DAILY CORRESPONDENCE COMPETENTLY

-ACTIVE LISTENING SKILLS, UNDERSTAND THE POINTS BEING MADE, AND NOT INTERRUPT AT INAPPROPRIATE TIMES

EXPERIENCE

CUSTOMER SERVICE AGENT INGAPORE AIRLINES, SAN FRANCISCO INTERNATIONAL AIRPORT CA, USA (CURRENT FEBRUARY2014)

CHECK IN AGENT, GATE AGENT, ARRIVAL AGENT, ANNOUNCER

REMAIN CALM, COOL AND PROFESSIONAL DURING CRISIS AND TIMES OF STRESS

BE ENTHUSIASTIC ABOUT OFFERING ASSISTANCE WHERE NEEDED IN ALL AREAS OF PASSENGER SERVICES

PROTOCOL AGENT, UN MOON UNIVERSITY, CHEON AN, SOUTH KOREA (AUGUST 2007 DECEMBER 2011)

UNIVERSITY TOUR GUIDE, IN THE ACCORDING LANGUAGE, FOR HIGH PROFILE UNIVERSITY GUESTS

AT UNIVERSITY EVENTS AND CONVENTIONS, GUIDED GUESTS AND SPEAKERS TO MAINTAIN EVENT PROTOCOL

SIMULTANEOUS SPANISH, ENGLISH AND KOREAN LANGUAGE INTERPRETER

ACHIEVED VICE PRESIDENCY IN MY LAST YEAR

VICE PRESIDENT, STUDENT CLUB ASSOCIATION SUN MOON UNIVERSITY, CHEON AN, SOUTH KOREA (MAY 2009 MAY2010)

OVERSAW AND COORDINATED THE ORGANIZATION OF MULTIPLE STUDENT CLUBS BY RECEIVING DAILY REPORTS FROM FELLOW STUDENTS

ORGANIZED AND PLANNED THE ANNUAL MUSIC FESTIVAL AND ATHLETICS COMPETITION, A STUDENT BICYCLE TOUR AND UNIVERSITY EVENTS

GENERAL AFFAIRS MANAGER STUDENT CLUB ASSOCIATION, SUN MOON UNIVERSITY, CHEON AN, SOUTH KOREA (JANUARY 2008 MAY 2009)

CALCULATED DAILY INCOME/EXPENSES AND MANAGED THE DAILY CASH FLOW

RESEARCHED AND PROJECTED THE FINANCIAL COST OF UNIVERSITY FESTIVALS AND EVENTS

ACTIVITIES AND EXTRA

PARTICIPANT IN TV PROGRAM, KBS, SEOUL, SOUTH KOREA (DECEMBER 2009)

PARTICIPANT IN KOREAN KBS PROGRAM “CHALLENGE! FAMILY DIMIBANG”

://WWW.KBS.CO.KR/END_PROGRAM/2TV/SISA/DIMIBANG/VIEW/VOD/1622447_31744.HTML

( HTTP )

TV CO HOST, SBS EOUL, SOUTH KOREA, S (OCTOBER 2009)

PROTAGONIST IN “PR KOREA, SPECIAL EDITION INDEPENDENCE DAY OF KOREA, SEASON 1 2”

SHOOTING FOR 10 DAYS IN ARGENTINA AND IN STUDIO SHOOTING

DEVELOPED STRONG VERBAL COMMUNICATION SKILLS AND STRENGTHENED INTERPERSONAL

SKILLS

VOLUNTEER

SPECIAL TASK FORCE YOUTH LEADER,

STF YOUTH LEADERSHIP PROGRAM, BUSAN, DAEGU, SOUTH KOREA (NOVEMBER 2005 MAY 2006)

PARTICIPATED AND ASSISTED IN GROUP LEADERSHIP ACTIVITIES AND WORKSHOPS

CO CAPTAIN, SERVICIO PARA LA PAZ (SFP) SANTIAGO, CHILE (OCTOBER 2003 MAY 2005)

GUIDED THE PLANNING AND ORGANIZATION OF COMMUNITY SERVICE CLEAN UP EVENTS ONCE A MONTH

D0ELEGATED TASKS AND RESOLVED CONFLICTS AS ON SITE LEADER WHILE PERFORMING PROJECTS

EDUCATION

SUN MOON UNIVERSITY CHEON AN, SOUTH KOREA GRADUATED: FEBRUARY 2012

B.A. IN INTERNATIONAL STUDIES

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