LIBIA PORTES-BROWN **** BRUCE B DOWNS BLVD #** WESLEY CHAPEL, FL, 33543

813-***-**** acfwcr@r.postjobfree.com

OBJECTIVE

Customer Service

Seeking advancement in telecommunications, showing responsibility in negotiation and complex

problem solving, critical thinking, active listening, speaking to customers and providing personal

service, also working with others as a team member to achieve advancement opportunities and

growth in the company.

EDUCATION:

Associate Degree in Computer Information and Technology: Completed Trident Technical

•

College in SC, 1999 through 2004.

Student, Currently seeking Bachelor’s Degree in Computer Science: Phoenix University

•

2010 to present.

QUALIFICATIONS:

Customer service agent for over 13 years, in monitoring, negotiating, and complex decision

•

making in customer service.

Accustomed to work in a fast-paced environment with the ability to translate Spanish to

•

English, on computers and electronics office equipment’s while managing customers

personal accounts successfully.

Substantial experience in counseling negotiating, problem solving, persuasion skills, and the

•

ability of active listening to customers while providing services.

Excellent interpersonal skills, on computers and troubleshooting, and the ability to work

•

well with others in both supervisory and management personnel.

SKILLS:

Computer Troubleshooting

•

Time Management

•

Monitoring

•

Critical thinking

•

Complex problem solving in social perceptiveness.

•

WORK HISTORY:

* Bilingual Financial Agent, T-Mobile Inc. 12/06/2010 - 04/19/2014, T-Mobile Financial care,

receives incoming calls from all over the country with customers that the needs of billing support,

setting payment arrangements to keep services active, in a busy day I usually handled about 80 to

102 calls a day in a 10 hour shift.

* Bilingual Billing Support Agent, Coleman & Associates Inc. 06/2008 - 11/2010, Coleman &

Associates is an outsourcing company that was under contract with Verizon Inc. To handle high call

volume for calls that cannot be handle by the other call centers, work duty was to explain the bills,

help to troubleshoot customers with DSL services, as well processing payments.

* Bilingual Customer Service Agent, IQOR Inc. 05/2005 – 11/2007, IQOR Inc. is an

outsourcing company that provides customer service for Direct TV, billing support, payment

arrangements; processing payments as well, activating accounts and troubleshooting equipment’s.

* Bilingual Customer Service Agent, OSI Inc. 06/1999 – 05/2004, OSI Inc. is an outsourcing

company that provides customer service for AT&T, handling calls from all over United States

assisting customers with their long distance service, with billing support, processing payments as

well as setting arrangements to keep services active.

Libia Portes-Brown

1936 Bruce B Downs Blvd #94

Wesley Chapel, FL. 33543

813-***-****

acfwcr@r.postjobfree.com

Contact this candidate