Shafiq Ghaffari

****-**** *********** ****** ****, Mississauga, Ont., L5A 3X8

416-***-****

acfwbu@r.postjobfree.com

OBJECTIVE: Experienced FSR aspires to a position as a FSR in a professional and

client-oriented environment.

HIGHLIGHTS OF EMPLOYMENT AND TECHNICAL SKILLS

Demonstrated strong and professional customer service abilities.

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Exceptional time management and organizational skills

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Assertive, enthusiastic and punctual.

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Great personal, telephone, and e-mail etiquette.

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Good knowledge of troubleshooting.

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Extensive knowledge of computer hardware and software.

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Ability to multitask in a fast paced environment and with minimal supervision

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providing exceptional service to individual clients.

EDUCATION

• Seneca College for Computer Networking and Technical support, 2011-2014

• Brampton Centennial Secondary School, OSSD 2008

EMPLOYMENT EXPERIENCE

TD Canada Trust Bank, Financial Advisor 2012-Present

• Successfully closed sales and assisted in sales referral process.

• Demonstrated high energy approach and excelled within the fast paced bank

environment.

• Strong skills in quickly adapting to change and being proficient in multi-tasking.

• Responsible for different types of financial transactions on a daily basis.

• Complied with industry standards, rules, and regulations during all transactions

to maintain customer confidentiality and protect both clients and the bank.

• Recognized for excellent customer service abilities in the bank.

Cash Plaza, Customer Service Representative 2010-2011

• Develop and manage new accounts

• Take prevention measures to avoid any kind of fraud

• Strong collections skills

• Provided exceptional customer service to all clients through professionalism,

diligence, and courteousness.

• Maintained a high level of client confidentiality and abode by the policies and

regulations of the industry.

• Obtained and demonstrated good knowledge of banking system through cheque

verifications, cheque certification, loan processing and collection of overdue

loans.

• Ability to mentor and train store staff.

Matthew Scott Data Marketing Solutions, Data Entry Clerk 2007-2008

• Prepared source data for computer entry by compiling and sorting information

• Processed customer and account source documents by reviewing data for

deficiencies.

• Resolved discrepancies by using standard procedures or returning incomplete

documents to the team leader for resolution.

• Verified entered customer and account data by reviewing, correcting, deleting, or

re-entering data.

• Combined data from both systems when account information is incomplete and

purged files to eliminate duplication of data.

Rio Can Shoppers World, Customer Service Representative 2007-2008

• Assisted customers with inquiries

• Carried out cash transactions

• Completed bank deposits and verified cash balances

• Maintained inventory

• Troubleshoot technical difficulties.

• Provided parcel packaging assistance.

J H Computers, Computer Tech and Sales Associate 2006-2007

• Inspected and connected new equipment/systems to ensure working order

• Diagnosed and troubleshoot hardware and related software problems

• Configured systems and installed/updated systems and applications software

• Responded to customer complaints and provided technical advice

• Maintained work and repair records

Technical Skills

• Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook and

Access

• HTML language, Java Script, BASH Script

• Great knowledge of graphic design software including Macromedia Flash, and

Adobe Photoshop.

Volunteer Service

• YMCA Employment centre

• Member of Web Design Club Brampton Centennial Secondary School

Languages

Fluent in Persian, English, and Urdu

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