J. Martin Mayrides acfvz1@r.postjobfree.com +1-803-***-****

Profile

A focused, disciplined, enthusiastic, positive-thinking, decisive extra-miler who is a competent, energized, self-starting

team player determined to use all of these leadership qualities as well as a management style and relevant experience

in order to prove to be an exceptional asset to your organization when servicing customers.

Education

1991 Graduate Stockton State College - Pomona, New Jersey B.A. Business Management

1985 Graduate International School of Kenya - Nairobi, Kenya

Certifications

United Nations Proficiency Exam Bilingual - Spanish Translator & Interpreter

ALISON Certified Training Customer Service - Diploma

ALISON Certified Training Tourism Studies - Diploma

Additional Education

Dale Carnegie Course Completion Public Speaking/Communications

Small Business Administration Entrepreneurship

Boot Camp Course Completion Management Training

Branch Manager University Certification Operations Management

Leadership Development - Self-enrolled program Personal Development Courses

Revenue Management/Accounting/Financial Analysis/Decision Making/Intro to Six Sigma/Critical

Thinking/Performance Review Creation & Delivery/Data Analysis/Reporting Methods

Career

10/2007-8/2014 Apria Healthcare Branch Manager Columbia, SC $2.7M

Gross Revenue

Revenue Management (P&L)

Assisted in Budget Development for each upcoming fiscal year.

Maintained revenue stream during periods of unstaffed sales position.

Reduced Adjustments and Bad Debt by 60% during tenure. $45,000/mo to $18,000.

Established Accounts Receivable system which reduced outstanding TOTAL A/R from

62% to 16%/month and AGED A/R from 29% to 1.5%.

Eliminated "Held" accounts pending from $3,500/mo. To $0/mo.

Identified Patient Pay accounts and facilitated resolution according to company and government policy

and procedure with overall improvement from $26,000 to $1,200/mo.

Implemented Cost Controls to improve Operating Income. Essential Care Model utilization improved

margins by over 50%.

Accomplished labor cost improvement by reducing Overtime for Logistics, Customer Service and

Respiratory Therapy from 10.6% to 1.2%.

Minimized Other Operating Expenses by changing Sales Department expectations on solicitation costs.

Monthly "meet and greet" expenses reduced to $150/mo from $1,200/mo.

Held each department accountable for their respective costs through training and oversight.

Human Resources

Managed branch restructuring to implement corporate labor cost cutting initiatives.

Responsible for the Selection, Interviewing, Hiring, and Training of all personnel. Frequently travelled to

other branch locations to train new Logistics and Branch Managers for this purpose as well.

Management Style allowed for the maintenance of a tenured staff with almost zero turn over, saving

thousands of dollars in new hire processing.

Managed branch RIF restructuring to implement corporate labor cost-cutting initiatives.

Cross-trained all employees as necessary to streamline functions for improved efficiency, role

understanding and efficient execution of operations by "going 3 deep".

Enforced expected behaviors through clear expectations and understanding of disciplinary process

as established through corporate HR policy and procedure.

Responsible for Annual In-Service on Ethics and Compliance Program, Sexual Harassment, Cultural

Awareness and Sensitivity Training, as well as all applicable Safety and Health P&P.

Managed all schedules and payroll for branch employees.

Performed periodic and annual Performance Reviews with staff and managed merit increase system.

Logistics

Delegation of all reporting functions to assure accuracy and timely delivery to upper management.

Supply Chain - management of $900,000 of equipment and supplies to assure optimal profit margins were met,

depreciation costs were reduced to a minimum, and DIOH was 7 days.

Programmed all equipment returns and orders to assure supply was available for operations requirements.

Instituted clear-cut processes for inventory resupply as needs dictated.

Analyzed daily delivery schedules and routing to assure efficiency and determine cost savings

opportunities.

Assured all assets were recovered timely in order to mitigate additional Cap-Ex outlay.

Managed PM schedule for fleet of delivery vehicles in order to prevent unnecessary repair costs.

Conducted weekly Cycle Counts to comply with Sarbanes-Oxley Laws in re: Inventory Accounting Practices.

Made deliveries to customers when appropriate and necessary.

Successful management of Annual PI to mitigate Gross and Net Variances, diminishing losses, and realizing

corporate allowances were met when reported.

Respiratory Department

Adherence to licensing requirements for Therapists.

Assuring all Business Permits up to date and compliant to include Board of Pharmacy, DOT, Joint Commission, FDA.

Reviewed patient charts and assured documentation was correct and readily available for review or distribution.

Delegated all reporting functions of clinical compliance to Therapists as necessary to meet deadlines.

Analyzed data collected in order to determine opportunities for improvement of patient care services.

Assured utilization of ECM program to provide the proper equipment to patients while maximizing profits. 100%

compliance to the program increased product mix and profits.

Customer Service

Timely, appropriate, and accurate handling of patient concern and complaint reports to determine resolution.

Responding clearly to patient requests for clarification on diverse situations such as: billing, government

regulations and compliance changes, service failures, and other patient and referral needs or requests.

Communicating with customers, referrals, peers, other departments, and corporate management via telephone,

email, and in person to assure expectations, needs, and direction was clear, concise, and effective.

Consistently exceeded 90% patient and referral satisfaction metrics, as measured by Press-Ganey, through timely

and effective communications via telephone and in person to gain immediate feedback on service

improvement opportunities.

Sales

Partnering with Sales associates to introduce products and services to potential referral customers. Revenue increased

by an average of 11% YOY through the building of relationships.

Analysis of historical data to determine strategies and opportunities for new business.

Identification of referrals to effect positive changes to Payer Mix so as to maximize reimbursements. Increased

revenue stream by 25% due to the allocation and retention of higher paying insurance plans.

Providing an In-Service platform to educate the offices on company P&P, Government regulatory changes affecting

operations and patients, and general equipment functions.

Timely confirmations to referral sources of order receipt as well as delivery completion.

Handling all incoming business, assuring timely service expectations were met, and asking for feedback in order to

maintain a high standard of operation.

Management of Key Focus Accounts to provide the sales team with opportunities to mine, evaluate, and gain new

accounts to increase revenues and meet sales quota expectations as set by the corporate office.

Other

Measure and manage patient census reports to identify opportunities for higher margin business. Effectively

flipped branch Service Mix from lower margin product provision to higher margin services.

Setting and communicating clear expectations, and through leadership, training, and teaching, was able to achieve

accountability and a culture of teamwork.

Audit compliance performance for Internal and External regulatory Agencies (FDA, OSHA, BOP, DOT, etc).

Regional Quality Control Unit

Focal Point for Corporate Compliance Manager in terms of FDA and BOP compliance

Mentor for New Managers and Supervisors

Adherence to and management of all Health and Safety concerns to mitigate costs associated with injuries.

Effective oversight of competitor acquisition and integration into Apria Healthcare as per P&P. This saved the

company $40,000 due to employee and patient retention programs of communication.

Trainer

Corporate and Government Compliance

HIPPA

Logistics

Commercial Driver

Hazardous Materials Management

Medical Gas Management

Monitored office supplies to order only what was required, when required to recognize cost savings.

Assured all A/P vendor accounts were paid timely.

4/2001-10/2007 Apria Healthcare Logistics Manager York, PA/Charlotte, NC/Columbia,

SC

(See Logistics section listed above)

Additional Responsibilities

Establishment of appropriate inventory control system to reduce DIOH.

Elimination of unused or non-profitable equipment and supplies to keep depreciation costs to a minimum.

Managing personnel in an efficient manner by utilizing team building skills, communication, and assuring a clear

understanding of expectations.

Timely and effective reporting directly to the Branch Manager in order to aide in planning operations as a whole.

5/1998-2/2001 UNITED NATIONS World Food Programme/UNICEF

Guatemala, C.A.

Field Monitor

Identification of communities requiring Emergency Food Aid due to natural disasters (Hurricane Mitch, landslides,

flooding, drought, etc.) and Civil War refugees requiring relocation to safer areas of the country.

Assisting the Logistics Program Manager in receipt and distribution of International food donations from Port Entry

to 5 regional country warehouses.

Accountable for 800 metric tons of food aid via periodic field visits and audit control systems.

Identification and procurement of cost-effective and safe transportation of supplies via tractor trailer caravans

from port to warehouse to affected villages.

Community visits to determine appropriate quantities to be distributed as per the population.

Implementation of Food-for-Work programs in order to incentivize villagers to build infrastructure (schools,

latrines, potable water, etc.) for their new communities.

Translation and Interpretation (Spanish to English) of activities when donor country representatives visited the

country.

Situational reporting of successes and opportunities for cost-saving and improvement measures to WFP and UNICEF

Country Directors in both English and Spanish.

9/1988-4/1998 Self-Employed Licensed Realtor/Property Management and Maintenance New

Jersey

Community Involvement

Guardian ad Litem - Lexington County Community Volunteer

Liaison between children under the care of DSS and the court system; Perform interviews with the children,

the family, neighbors, doctors, teachers, etc. in order to assess the child's situation and make recommendations

to DSS via the legal system with the best interests of the child in mind.

Homeowner's Association Board Member - Gibson Forest

Budget development and money management for 114 households; resolved community issues and

complaints; Manage Community Newsletter and website to communicate reminders, ordinances, events,

etc. to other property owners.

Mats to Men Board Member - Lexington, SC

Implementation of Faith-based, Non-Profit organization's Mission and Vision to mentor underprivileged 4-

16 yr olds through a character building program channeled through youth wrestling; Researched and

developed the training materials presented to the children and parents present at the events; Distributed

materials to other area chapters for integration into standard curriculum; Sponsored multiple children.

Kiwanis International - Lexington County, SC Executive Board Member

Establishment of Satellite Club with goal to Charter "new" club through promotion/recruitment; Goal met

before specified time frame (1 year); Manage fund-raising efforts to afford execution of effective service

projects; Implementation of service projects to aid local Emergency Children's shelters, Women's groups,

and other under-funded non-profits; solicit speaking engagements by community leaders.

Village Square Theater Volunteer Member - Lexington, SC

Acting roles; lighting; stage management; public relations and promotion of shows and charitable events.

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