Sheila M

Braswell

*** ******* ***** ****, ***** Hill, GA 30518 - 770-***-**** (H) - 678-938-

**** - acfvxn@r.postjobfree.com

Objective

To secure a position in the organization that offers challenge and

opportunity for my career development and at the same time serve the

organization to the best of my capabilities. I would like to gain new

skills while utilizing my current area of expertise in financial services

and customer service satisfaction services with in a positive team

environment.

.

Professional History:

Altisource - Premium Title Services February 2013

- July 2013

Manager - Settlement Services (Post Closing)

. Coordinated the settlement, closing and escrow functions associated

with several thousand REO closings per month for residential REO

transactions

. Managed team of associates responsible for auditing new loans to prep

for funding/disbursements and a team responsible for the review of

HUDs completed by offshore associates.

. Monitored communications with customers and mortgage brokers on a

daily basis to obtain missing information required to complete the

closing of their loan.

. Worked with customers to answer questions regarding the closing terms

and their new mortgage.

Monitored pipelines, makes adjustments to processes when necessary, to

assure that turnaround time and customer service objectives are met

. Performed basic knowledge of audit principles, practices and

methodologies including understanding of audit principles that govern

objectivity and independence

. Creation of ad-hoc reports and queries to reflect performances of

departments

. Established individual goals and services standard metrics. Motivates,

develops and monitors employees

. Basic knowledge of client management methodology, practices, and

project management methodologies

. Basic knowledge of operational and technical environments of banking

businesses including basic knowledge of the body of regulation and

laws as applied to the banking and finance business.

GE Capital April 2012 -

January 2013

Manager - Process Control

. Knowledge of internal audit principles, practices to ensure

compliance/regulatory guidelines met and understanding of audit

principles that govern objectivity and independence

. Reviewed escalated documentation provided by the customer and Followed

up on the escalated consumer complaints and resolutions

. Reviewed and prepared responses to consumer complaints filed with the

Consumer Financial Protection Bureau

. Conduct general security compliance monitoring of the OFAC data and

Bankruptcy filings.

. Provided monthly audits of the processes as related to bankruptcy

filings, claims and liens ensuring accuracy and complaint to

established plans. Identified reportable issues ad dimension of risk

. Creation of ad-hoc reports and queries to reflect performances of

departments

. Developing and establishing standard monthly reports and fields for

process tracking software for accuracy.

. Performing analysis and making recommendations to capitalize on

opportunities

. Charted strategic direction for automation of manual tasks with the

purpose of reducing risk, managing performance and increasing

efficiencies

. Strong communication skills with interaction internally and externally

Assurant Specialty Products March 2008 -April

2012

Business/Reporting Analyst

. Knowledge of internal audit principles, practices to ensure

compliance/regulatory guidelines met and understanding of audit

principles that govern objectivity and independence

. Basic knowledge of operational environments of the banking businesses

including basic knowledge of the body of regulation and laws which

apply to the banking and finance business

. Developing and establishing standard monthly reports and fields for

process tracking software for accuracy.

. Performing analysis and making recommendations to capitalize on

opportunities

. Evaluating and monitoring processes and the impact on corporate

objectives.

. Gathering data on past processes and forecast performance to monthly

process forecasts.

. Implementation of reporting processes that are established and

approved by the management; recommended and implements processes as

deemed acceptable. Coordinates audit requests to ensure data compliant

. Acted as the customer / IT liaison during analysis, requirements

definition and design activities; maintains an understanding of a

broad range of business processes and related systems; provides

strategic advice for business processes and solutions; user acceptance

testing; collaborates with business stakeholders to define and

document business requirements and with technical staff to develop

solution alternatives.

. Participated in the Project Management process; understands and

applies the system development methodology; contributes to project

deliverables including vision documents, status reports, and project,

risk, resource and financial plans; communicates status, business

impacts and system changes to team members, business partners,

sponsors, management and other interested parties; coordinates issues,

tracking and resolution.

Fidelity National Information Services

September 2005 - March 2008

Business Analyst

Provide consultation to the client before, during and after

conversion, including the development of new department procedures the

conversion may need. Respond to escalated issues/concerns

Provide training to the client before, during and after conversion,

including the correct use of the system and on-line terminal

assistance, as well as daily application balancing procedures.

Communicate progress and any potential problems to manager for

awareness and/or resolution.

Gathered detail information from clients to adequately setup all loan

and line of credit products, control files and general ledger

functions.

. Performing analysis and making recommendations to capitalize on

opportunities

. Created ad-hoc queries and reports as requested and provide on-going

analytical support for those requests

. Worked closely with conversion mappers, client services and training

to identify track and resolve credit issues of clients.

Other Experience

Green Tree Servicing, Conseco Finance August 1989 -

February 2005

* Director-Loan Processing/Quality Assurance/Training

(July 2003-February 2005)

* Operations Manager -Collections Support/Quality Assurance/Training

(July 2002-July 2003)

* Director- Back End Collections- Conseco Finance

(July 2000 -July 2002)

* Training Manager - Conseco Finance

(January 2000 - July 2000)

* Project Analyst - Conseco Finance

(January 1999 - December 1999)

* Inventory Control Manager/Collection Manager-Conseco Finance

(February 1992 -January 1999)

Competencies to include:

. Knowledge of audit practices and methodologies including understanding

of audit principles that govern objectivity and independence

. Designed and develop the training procedures for all Call Centers of

company

. Manage collection practices for the company, including evaluating

recommending and implementing improvements in the collection process.

. Responsible for reviewing and controlling the risk and credit exposure

associated with the Accounts Receivable base.

. Work with outside vendors and local legal counsel executing Liens and

Replevins.

. Working with legal counsel to determine best business practices on

Bankruptcy Claims.

. Identify and execute on process improvement opportunities

. Documented and track the departments Key Performance Indicators.

. Assisted in ensuring area's related to "Production" meets or exceeds

SLA's while complying with the

Standard Operating Procedures both internally and externally

. Establish and maintain job accounts (requires knowledge of commercial

and/or consumer credit laws -Lien and Bond rights, Joint Check

Agreements, Escrow Accounts, Replevins, Writs).

Education:

BBA - Business Administration/Accounting Shaw University -

Raleigh, NC

Certificate in Bookkeeping Union Community College

Technical Skills

Proficient in QuickBooks, MS Access, MS Excel, VBA, MS Word, Windows,

Visio, PowerPoint, Lotus, Outlook, AS400, Crystal Reporting and proprietary

software.

Contact this candidate