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Customer Service Sales

Location:
Stafford Township, NJ, 08050
Posted:
September 11, 2014

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Resume:

Randolph P Thumhart

609-***-**** (Home)

609-***-**** (Cell)

** *** ****

Manahawkin, NJ 08050

acfvxk@r.postjobfree.com

Objective

I am seeking a career situation where I can apply my training and practical experience with a

company that offers opportunity for professional growth in exchange for creativity, professional

loyalty, and reliability.

Summary

I have 26 years of experience, as a Wawa Food Markets General Manager, and as a

Owner/Operator and General Manager in industries including Retail Food Stores.

Most recently, I have owned and operated a Café/Deli in Cape May county New Jersey.

My skills and experiences include: Inventory Management, Policy Analysis, Record Keeping, Human

Resource Management.

Experience

Glick's Corner Cafe and Deli, Cape May Courthouse, NJ

Nov. 2012 to Jan. 2014

Owner and Manager

Directed activities for a food and beverage service. Ensured food prep and serving procedures met

safety regulations, fire codes and health regulations. Resolved customer complaints regarding food

quality, service and facilities. Reviewed financial transactions. Maintained inventory records.

Scheduled staff hours and assigned work duties. Upheld standards for staff performance and

customer service.

Wawa Inc, Brick, NJ

Mar. 2003 to Nov. 2011

Wawa Food Markets General Manager

Manage a team of 25 - 30 associates in a 24 hour, 7 day a week operation

* Responsible for daily operations of retail convenience store, with sales generating of

5 million annually

* Develop & train Associates and Managers, both on and offsite

* Managed 4 locations over 8 year period

* Recruit, train, develop, motivate & retain a team dedicated to delivering superior service

* Inventory control, using ALIM - Article Level Inventory Management

Southland Corporation/ 7-11 Ship Bottom

7-11 Inc., Ship Bottom, NJ

Aug. 1995 to Feb. 2003

Owner/Operator

Randolph Thumhart

Demonstrated consistent record of sales and gross profit growth.

Executed daily operations of retail convenience store, with sales of 2.5 million annually.

Directed company policies, procedures, and standards, such as safekeeping company funds,

property, and personnel.

Ordered merchandise and prepare requisitions to replenish merchandise on hand. Owned a small

business. Directed operations of a company. Directed pricing and sales activities. Reviewed sales

reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels

to develop effective internal procedures. Maintained smooth daily operations. Managed staff

schedules and work assignments. Conducted staff performance evaluations. Engaged in staff

recruitment, interviewing, hiring, training, evaluation and discipline. Interacted directly and

productively with customers.

Southland Corporation, Ship Bottom, NJ

Jan. 1987 to Aug. 1995

General Manager

Formulated pricing policies on merchandise according to requirements for profitability of store

operations.

Supervised employees engaged in sales work, taking of inventories, reconciling cash, keeping

operating records and preparing daily record of transactions.

Ensured compliance of employees with established security, sales and record keeping practices.

Skills

Inventory Management, Policy Analysis, Record Keeping, Human Resource Management, Training

and Development, Mentoring, P&L Analysis, Human Resources, Financial Statements, Hiring,

Recruiting, Customer service, Financial, Quality, Safety

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