Krista Bankhead

***** ********* **, *** ***

Fairfax, VA 22030

321-***-****

Email: acfvmc@r.postjobfree.com

Objective

My aim is to obtain a position in a medical setting that would further allow me to gain experience working with patients and medical

professionals in pursuit of a higher degree.

Summary of Qualifications

Over five years of experience in customer service field

Developed great communication skills

Experienced in cash handling and dropping of day deposits

Experience with Electronic Health Record (EHR)/Electronic Medical Record (EMR) software

Evaluation of patient records and scheduling appointments

Education

Bachelor of Arts May 2014

Major in Biology/ Pre-dental University of North Texas

Minor(s) in Chemistry and Spanish University of North Texas

Honors and Recognition

Five time winner of Staples Associate of the Month Award

HOSA [Health Occupations Students of America] 2007-2008

Dean’s List Fall 2009, Fall 2011, Spring 2012,

Summer 2013

Work Experience

Staples, North Richland Hills TX Customer Service/Cashier Hrs/Wk: 25 August 2007-August 2012

Experienced in cash management of high dollar volumes.

Provided great customer service to customers

Experienced in computer and phone skills, working in a fast and multi-tasking environment

Performed leadership role by training new hires

Performed customer returns and exchanges, and placed customer orders

Assisted in inventory management

Designed store displays based on planograms for our market segment

Completed receptionist duties by taking messages, filing receipts for orders, and contacting customers

Made outbound calls to inform customers about pick up orders placed through our webpage

Diffused high stress situations and helped with customer complaints

Dallas Ear Nose Throat (ENT), Dallas TX Office Assistant Hrs/Wk: 25 January 2013-April 2013

Scheduled patient appointments

Verified insurance benefits for patients

Took messages for physicians and clinical assistants

Filing patient records

Maintaining patient records

Performed general office maintenance

Received incoming/outgoing calls

Checked out patients at end of visit

Collected patient payments

Scanned patient records into system

Sent/received faxes

Retrieved patient records from other physician offices to schedule appointments

Filing and separating incoming faxes

Priscilla McCall’s, Lewisville TX Store Associate Hrs/Wk: 25-37 April 2013-August 2014

Assist customers with shopping needs

Daily cleaning duties such as sweeping, moping, cleaning the products, and general upkeep of store

Organizing products on shelves and racks

Product testing

Performing cashier duties such as working the register, accepting customer payments, etc.

Sending/receiving faxes and store phone calls

Performing inventory of products

Dressing store front mannequins

Fronting and facing the entire store

Responsible for store closing and perform financial record keeping for management

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