Post Job Free

Resume

Sign in

Customer Service Administrative Assistant

Location:
Paducah, KY
Posted:
September 10, 2014

Contact this candidate

Resume:

Peggy J. Mosley, SPHR

*** *** *** ***** (***)

***-****

Paducah, KY 42003

270-***-****

acfvlw@r.postjobfree.com

Relevant Experience

. Train wheelhouse associates on multiple vessel systems in classroom and

onsite

. Develop & conduct training presentations & reports for compliance &

organizational needs

. Provide writing, editing, proofing, digital photography, design, layout,

and mailing of full-color three-fold brochure along with other training

materials

. Interview clients to determine job readiness and employment needs

. Assist in developing and teaching curriculum for job skills class

including diversity training

. Staff training and supervision; work flow scheduling and administrative

management

. Collect data and prepare weekly, monthly, and yearly reports

. Educate new hires on benefits and assist with enrollment

. Match clients with jobs for which they are qualified; determine clients'

needs to become job ready

. Monitor attendance of approximately 1000 headcount call center; generate

appropriate warning letters

Skills

. Ability to thoroughly research, organize, and manage projects from

concept to completion

. Experience and training in empathic listening, cultural awareness,

interviewing, facilitating, and group/interpersonal processes

. Fluent in many computer programs

. Able to communicate effectively with diverse publics, in verbal and

written form

. Time management proficiency, promoting timely completion of projects and

meeting deadlines

. Proven ability to handle confidential and sensitive material

. Thrives as a self-starter with little day to day supervision needed

. Can process multiple projects simultaneously while advancing & improving

them

. Adept at establishing good rapport with diverse audiences & maintaining

positive relationships once established

. Capability to develop & implement training programs for use in multiple

settings & delivery methods

. Skillful in affirmative employee relations with good analytical & problem

solving talents

Work History

Training Specialist - November 2006 -April 2014

Ingram Barge Company; Paducah, Kentucky

Adjunct Professor of Business Communications- February 2008 - December 2011

West Kentucky Community and Technical College; Paducah, Kentucky

Retail Customer Service/Sales Support - August 2006 - November 2006

Verizon Wireless Call Center; Paducah, Kentucky

Attendance and STD/FML Coordinator - October 2004 - August 2006

Verizon Wireless Call Center; Murfreesboro, Tennessee

Administrative Assistant - November 2003 - October 2004

Verizon Wireless Call Center; Murfreesboro, Tennessee

Employment Career Specialist - October 2001 - October 2003

Department of Labor and Workforce Development (State of Tennessee);

Murfreesboro, Tennessee

Office Manager - February 2000 - April 2001

Entrepreneurial Marketing; Readyville, Tennessee

Auditing Coordinator - October 1996 - November 1999

Jackson-Madison County General Hospital, Surgical Services; Jackson,

Tennessee

Education

SPHR (Senior Professional in Human Resources) Certification, HRCI (2009-

2015)

Master of Arts in Management, Bellevue University; Bellevue, Nebraska

(2006)

Bachelor of Arts Majoring in English and Communications (Public

Relations/Marketing Emphasis), Union University; Jackson, Tennessee (1992)

Career Development Certification, National Career Development Association;

Nashville, Tennessee (2001)

Microsoft 2010 Outlook & PowerPoint Certification

Organizations

. Four Rivers SHRM

. Propeller Club

. Friends of McCracken County Public Library

Computer Skills

Microsoft Publisher, Excel, Word, PowerPoint, Access, WordPerfect,

PeopleSoft,

IEX, Enterprise Administrator, Bull (Escot), Netscape Navigator, Internet

Explorer, Outlook, GroupWise, Accent,

Impress, AS400, ESI, Ventura Desktop Publishing, Adobe Illustrator,

Camedia, NetAce, RiverPro, CEACT, NTVMS, RosePoint



Contact this candidate