Peggy J. Mosley, SPHR
Paducah, KY 42003
acfvlw@r.postjobfree.com
Relevant Experience
. Train wheelhouse associates on multiple vessel systems in classroom and
onsite
. Develop & conduct training presentations & reports for compliance &
organizational needs
. Provide writing, editing, proofing, digital photography, design, layout,
and mailing of full-color three-fold brochure along with other training
materials
. Interview clients to determine job readiness and employment needs
. Assist in developing and teaching curriculum for job skills class
including diversity training
. Staff training and supervision; work flow scheduling and administrative
management
. Collect data and prepare weekly, monthly, and yearly reports
. Educate new hires on benefits and assist with enrollment
. Match clients with jobs for which they are qualified; determine clients'
needs to become job ready
. Monitor attendance of approximately 1000 headcount call center; generate
appropriate warning letters
Skills
. Ability to thoroughly research, organize, and manage projects from
concept to completion
. Experience and training in empathic listening, cultural awareness,
interviewing, facilitating, and group/interpersonal processes
. Fluent in many computer programs
. Able to communicate effectively with diverse publics, in verbal and
written form
. Time management proficiency, promoting timely completion of projects and
meeting deadlines
. Proven ability to handle confidential and sensitive material
. Thrives as a self-starter with little day to day supervision needed
. Can process multiple projects simultaneously while advancing & improving
them
. Adept at establishing good rapport with diverse audiences & maintaining
positive relationships once established
. Capability to develop & implement training programs for use in multiple
settings & delivery methods
. Skillful in affirmative employee relations with good analytical & problem
solving talents
Work History
Training Specialist - November 2006 -April 2014
Ingram Barge Company; Paducah, Kentucky
Adjunct Professor of Business Communications- February 2008 - December 2011
West Kentucky Community and Technical College; Paducah, Kentucky
Retail Customer Service/Sales Support - August 2006 - November 2006
Verizon Wireless Call Center; Paducah, Kentucky
Attendance and STD/FML Coordinator - October 2004 - August 2006
Verizon Wireless Call Center; Murfreesboro, Tennessee
Administrative Assistant - November 2003 - October 2004
Verizon Wireless Call Center; Murfreesboro, Tennessee
Employment Career Specialist - October 2001 - October 2003
Department of Labor and Workforce Development (State of Tennessee);
Murfreesboro, Tennessee
Office Manager - February 2000 - April 2001
Entrepreneurial Marketing; Readyville, Tennessee
Auditing Coordinator - October 1996 - November 1999
Jackson-Madison County General Hospital, Surgical Services; Jackson,
Tennessee
Education
SPHR (Senior Professional in Human Resources) Certification, HRCI (2009-
2015)
Master of Arts in Management, Bellevue University; Bellevue, Nebraska
(2006)
Bachelor of Arts Majoring in English and Communications (Public
Relations/Marketing Emphasis), Union University; Jackson, Tennessee (1992)
Career Development Certification, National Career Development Association;
Nashville, Tennessee (2001)
Microsoft 2010 Outlook & PowerPoint Certification
Organizations
. Four Rivers SHRM
. Propeller Club
. Friends of McCracken County Public Library
Computer Skills
Microsoft Publisher, Excel, Word, PowerPoint, Access, WordPerfect,
PeopleSoft,
IEX, Enterprise Administrator, Bull (Escot), Netscape Navigator, Internet
Explorer, Outlook, GroupWise, Accent,
Impress, AS400, ESI, Ventura Desktop Publishing, Adobe Illustrator,
Camedia, NetAce, RiverPro, CEACT, NTVMS, RosePoint