Justine Nance

425-***-****

acfvlt@r.postjobfree.com

Goal: To obtain a position in Customer Service and continue to build those skills as I advance within the

company.

Skills/Training

CPR and First Aid Certified

Cake decorating coursework

Event and party planning experience

Excellent communication skills

Able to work with various populations

Complaint handling & resolution experience

Provide customer satisfaction enhancement

Basic computer knowledge & typing speed 55+ wpm

Store Key holder Experience

Able to handle daily cash deposits

Opening and closing store experience

Work Experience

2014

PeeKay Inc.

Everett, WA: Key Holder/ Retail associate/Cash handler

Responsible for opening and closing the store on every shift that I am scheduled to

work.

In charge balancing the till correctly before and after each shift

Assist all Customers with any question that they might have and help them find the

right product for the specific needs that they have.

Making sure that I’m always up to date with product knowledge.

Checking in shipment and putting products on the floor in a neat and organized

manner.

Signing up Customers for the company’s rewards program

Having an upbeat/ outgoing/ open minded personality at this job is a must.

2013

OPUS BANK

Lake Stevens, WA: CSR teller/Customer Service/Cash handler

Must follow every banking office security procedure on every client in person and over

the phone.

Balancing accurately throughout each shift is MUST

Responsible for receiving and giving cash correctly

Making sure clients accounts are correct and money goes into accounts correctly and

accurately

Making credit card/payments for customers as well as mortgage payments and cashier’s

checks,

Being able to transfer money to different accounts in person as well as over the phone

Calling clients who are on the overdraft list

Verifying customers over the phone by asking them security questions

Being in charge of keeping banks vault combinations safe

Handling daily night drop inventory

Scanning and faxing documents to clients as well as human resources.

Being on time and ready to work every shift that I am scheduled

Responsible for helping to open and close branch on my shifts

2013 DESIGNER FRAGRANCES: Key holder/retail associate/Cash handler

Marysville, WA

Responsible for opening and or closing store

Counting and making sure the correct amount of money is in the safe as well as both

cash registers every shift

In charge of handling money for deposits on every night shift I was working

Provided excellent Customer service on a daily basis

Being able to assist customers in a fast paced environment in a professional manner

Re stocked empty shelves with products in alphabetical order

Maintain the cleanliness of the store throughout the day by dusting, organizing

merchandise, wiping down counters and self serve walls as well as display products

Making sure that daily and weekly sales goals have been met

2013 SOUNDAIR SOLUTIONS: Customer Service/Marketing

Everett, WA

Provided excellent customer service over the phone with new and existing

customers

Set/reset appointments with customers, as well as giving them reminder calls

Filed all Customers personal information away in a professional manner

2012

BESTBUY: Retail Associate

Marysville, WA

Assisted customers with their needs and questions on all products

Took daily inventory of all products

Stocked shelves with new and existing products

Helped customers with online orders and delivery

Greeted Customers in a upbeat, friendly manner

Handled multiple tasks and customers professionally during the stores busy hours

and on the holiday rush.

2012 BITE ME CUPCAKES: Cashier/Customer Service

Everett, WA

Provided excellent customer service including greeting each customer that entered

Organized and cleaned store including wiping down counters, sanitizing equipment

and mopping floors

Completed nightly inventory

Served multiple customers in a timely manner (up to 60 customers in 5 hrs)

Served desserts and drinks to customers

Handled cash register/credit card payments ( up to 60 transactions in 5 hrs)

Closed shop on night shifts

Took orders over the phone (2-3 specialty orders a day for individuals, birthdays,

weddings, etc).

2009-2010 TJMAXX: Retail Associate/Inventory Clerk

Everett, WA

Provided excellent customer service including getting items requested by customers

Organized and cleaned the store including clearing dressing rooms of clothing,

dusting, and reorganizing merchandise displays

Assisted customers with knowledge of merchandise

Completed nightly inventory

2009 Display & Costume: Retail Associate

Everett, WA

Provided excellent customer service including directing customers to desired

merchandise

Organized and cleaned store including replacing misplaced merchandise and

collecting trash

Demonstrated theater make up techniques to customers

Nightly inventory – assisted with tracking merchandise sold remaining in the store

Attended dressing rooms when needed

2008-2009 Private Individual: Childcare and Nanny Services

Everett, WA

Over saw before and after school care for a 12year old boy

Assisted with homework

Planned healthy activities ranging from trips to the park to swimming to going to the

YMCA

Monitored child safety

2008- 2009 Prove Daycare Facility: Childcare and Nanny Services

Lake Stevens, WA

Organized and maintained facility

Sanitized toys, washed bottles, and dishes

Fed and interacted with infants, providing nutrition and stimulation for typical child

development

Communicated with teachers and directors on children’s activities on a daily basis

2004- 2009 Private Individual: Childcare Services/Babysitting

Everett, WA

Provided babysitting service as needed for age ranges 1 to 11.

Providing educational activities ranging from homework completion to educational

games

Meal and snack preparation

Facilitated story time and outside games (weather permitting)

Education

2012 Everett Community College- Everett, WA

Computer skills, Life Skills Course, Intro to Health Care

10/2009- 12/2009 Center for Career Alternatives- Everett, WA

General Education Diploma

Contact this candidate