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Customer Service Quality Control

Location:
Independence, MO
Posted:
September 10, 2014

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Resume:

Kevin Smutzer

*** ** ****** **

Grain Valley, MO 64029

816-***-****

acfvh1@r.postjobfree.com

Warehouse Manager

Process Improvement / Results Oriented / Energetic and Enthusiastic Leader

A results oriented professional with proven abilities in process improvement, inventory management, team building, and

detailing information pertaining to the expected deliverables within the assigned governance. Capable of identifying

strengths and weakness in processes, as well as implementing innovative solutions that address inefficiencies. Proven ability

to implement company policies, standards, changes in operation, and systems that optimize productivity and improve the

bottom line.

Proficient in Microsoft Office Suite; Proficient in SAP and Oracle ERP Systems;

Proficient in Lotus Notes and Outlook; Customs Training;

HazMat Certified; OSHA Compliance Training;

Forklift Certified; Knowledge of DOT Regulations;

Excellent Written and Oral Communication Skills; Proven Leadership Skills

Accomplishments

Increase outbound shipping efficiencies by more than 30%, ultimately reaching the goal of 100% same day ship

rate through process change and innovation; Reduction of the inventory variance from 8% to below 2% through

the use of daily cycle counts and improved quality control processes (reducing the variance by more than $100,000

annually; Develop an incentive program which aided in the reduction of employee turn over by nearly 50%;

Reduced expenditures by more than $10,000 quarterly by expanding automation to replace manual processes;

Education

Bachelors of Science: Business Management May 2013

University of Phoenix / Phoenix, AZ, United States

Associates of Arts: Business Administration July 2010

American Intercontinental University / Hoffman Estates, IL, United States

Graduated with Honors

Kevin Smutzer

•••

Professional Experience

Gibraltar Inc

Orrick, MO

Traffic Manager 09/2013 to Present

Manage 7 hourly employees in a 24 hour operation; Handle all counseling and reviews for employees; Responsible

for scheduling all inbound and outbound shipments; Monitor service levels of all carriers; Negotiate rates with all

perspective carriers; Maintain accurate inventory levels through cycle count procedures; Ensure sufficient levels of

product is available for future customer orders; Work closely with customer service, as well as directly with

customers, to ensure timely scheduling the shipping and delivery of orders;

Multivac Inc

Kansas City, MO

Parts Manager 04/2011 to 09/2013

Supervise the daily operations of the warehouse; Responsible for maintaining accurate inventory levels; conduct

inventory cycle counts daily; Responsible for shipping, receiving, kitting, and inventory functions; Involved in

purchasing functions; Manage 7 hourly employees; Develop and accurately report operations outcomes such as the

same day ship report and shipping accuracy report on a daily basis; Responsible for interviewing, hiring,

counseling and development, and disciplinary action for all employees in the department;

U Haul International

Kansas City, MO

Operations Manager 11/2007 to 04/2011

Develop and manage Quality Control, Safety/OSHA and HazMat compliance programs; Manage up to 100

employees; Manage and communicate with eight section supervisors to adjust the workforce to accomplish the

daily tasks; Assist purchasing agents with product planning for future usage; Oversee the warehouse functions of

receiving, order pulling, shipping, quality control, inventory, kitting, and shipping; Handle counseling and

disciplinary action for employee’s; Assist in the interview process for prospective employee’s; Responsible for

performance counseling, coaching, disciplining, and terminating employee’s;

United States Army

Automated Logistics Specialist 08/2002 to 10/2007

Establish and maintain stock records and vehicle maintenance records; Establish and maintain automated and

manual accounting records; Post receipts and RMA’s for all parts; Review and verify quantities received against

shipping documents; Prepare and Maintain records on equipment usage, operations, maintenance, modifications

and calibrations; process inventory, surveys, and warehousing documents; Prepare, annotate, and distribute

shipping documents;

Kevin Smutzer

•••



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