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Customer Service Manager

Location:
United States
Salary:
65,000
Posted:
September 10, 2014

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Resume:

*** ******* ****

Longview, TX *****

903-***-****

acfvay@r.postjobfree.com

Jeremy Johnson

Objective

To become associated with a progressive organization that can utilize my 20 years of strategic and tactical management experience. Please review this resume and its brief summary of each position.

Experience

Oct 2013- Present Rescar Industries, Longview, TX

Production Supervisor

Supervise crew of 7 workers. Inspect all incoming railcars for estimate of repair. Use all forms of NDT (UT, UTT, PT, VT, MT, BLT). Inspect by AAR Field Manual Standards, as well as by customer standards. Maintain compliance with FRA and AAR standards.

Jan 2013- Oct 2013 Performance Wellhead and Frac, Kilgore, TX

Quality Supervisor

Monitor and help disposition all non-conformances. Design and implement inspection test plans. Conduct audits of the Inspection processes. Communicate with outside vendors on product compliance. Hold weekly defect meeting with all production supervisors. Conduct final inspection of out bound product for compliance with all API standards.

Jan 2012 –Jan 2013 Trinity Industries, Inc. Longview, TX Quality Supervisor

Supervise all Inspectors in daily inspection activities. Monitor and help disposition all non-conformances. Hold preproduction meetings with all production departments. Design and implement inspection test plans. Conduct audits of the Inspection processes. Communicate with outside vendors on product compliance. Hold weekly defect meeting with all production supervisors. Designed weld school and implemented a curriculum to produce better qualified welders. Communicate with Engineering on non-conformances and drawing issues. Maintain compliance with FRA and AAR standards.

Apr 2010- Jan 2012 Cleveland Steel Container, Kilgore, TX

Scheduler/Planner Manager

Plan and organize weekly schedule per Schedule Date to meet customer's requested delivery date. Monitor Inventory to meet customer’s request bases on inventory turns per month. Track and report weekly lost opportunities and scrap reports and calculate monetary value of both. Technical support for all networked machinery. Conduct daily production meeting with all management and Leads to discuss current production challenges and how to resolve them, as well as upcoming changes in production schedule. Safety training for all employees. Conduct and reconcile a monthly inventory count of all materials.

Aug 2009 - Apr 2010 General Dynamics, Kilgore, TX

Quality Assurance Inspector

Responsibilities included inspection of all incoming and outgoing finished products for manufacturing accuracy. Also performed in-process quality checks. Checked all out -going shipments for order accuracy. Inspection techniques included visual, dimensional, and weld inspection in accordance with D1.1 carbon steel welding processes and D1.2 for aluminum welding processes. Use of FARO Arm coordinate measuring device. Communicate all design issues with Engineering Dept. Root cause analysis. 5S training.

2005-2010 Letourneau Technologies, Longview, TX

Buffer Manager/Planner/Logistics

Monitor production areas to ensure on time to delivery either to the next operation or to the customer. Direct Department Managers on priority of scheduled work. Conduct daily meeting (Buffer Meeting) with all dept. managers, planners, purchasing agents, I.T., human resources, and business group V.P.’s to discuss order release, material shortages, expedited orders, and solutions to potential missed target dates. Usually 35 to 40 people in attendance. Other job duties also included finding solutions for process improvement for better work flow. Process improvement entailed the following: simplifying bills of material, capacity assessment, work areas redesigned to establish better flow of product and materials, monitor “material to” and “material thru”, Contact outside vendors to establish purchasing criteria that was realistic to vendor’s capacity. Main goal was to implement Lean and Theory of Constraints methodology company wide. Use of Computer programs such as MAPICS, DBR, DBR+, ERP, MRP, as well as standard windows based programs

Quality Control Manager( 5years)

Supervise 43 Inspectors. Maintain QA schedule to guarantee on time delivery. Hire and train new employees in all aspects of inspection. Write quality control procedures and policies. Implement new inspection equipment and tools to improve accuracy and keep pace with production. Maintain traceability logs in compliance with ABS. Keep QA in line with TOC (theory of Constraints) philosophy, DBR systems and LEAN methodologies. Insure QA's ability to meet with company business goals, as well as keeping in accordance with SOX compliance. Control of all non-conformance issues. Includes designing new system to ensure all non-conformance issues were solved expeditiously, root cause analysis and prevention.

Inspection Lead Man

Co-ordinate all aspects of Inspection throughout plant. Liaison between shop floor inspectors and inspection manager. Help when necessary to keep on schedule. Types inspections were as follows: Dimensional, surface inspection, Destructive properties testing, Non Destructive testing (NDT), NDT level II certified in weld inspection techniques: UT, MT, VT, and PT. Use of CMM (Coordinate measuring machine) and FARO arms.

Manufacturing Inspector

Inspect all parts manufactured in facility both in process and finished. Types inspection were as follows: Dimensional, surface inspection, Destructive properties testing, Non Destructive testing(NDT), NDT level II certified in UT,MT,VT, PT.

2004-2005 Lone Star Steel Lone Star, TX

Foreman

Forman in Asweld and Standard Pipe Departments. Responsibilities included: Supervise 40 employees. Safe production of quality product. Insuring all employees complied with the company safety policy. Conducting safety meetings once a week with both departments on various safety topics. Trained in Six Sigma and Kaison methodologies.

Asweld Dept. Straightened pipe, cut to length per customer specs. And shot blasted pipe for smooth finish. Learned all facets of each production job and machines.

Standard Pipe Dept. Straightened pipe square cut or face pipe ends with Facer Machine. Learned all facets of each particular production job in Dept. to ensure better productivity in Dept.

Machine Operator

Hired on in Specialty Tubing Dept. Trained on all Straightening Machines in facility. 930,935,960,978, each Machine capable of running specific size ranges. From .875 inches to 16.00 inches. Also went through crane school training and operated the cranes corresponding to particular Straightener I was currently assigned to.

2003-2004 Mueller Building Systems Kilgore, TX

Operations Manager

Responsible for Management of 22 employees and Customer Service for leading metal building product manufacturer. Created safety program to minimize worker injuries on the job and to ensure OSHA compliance. Daily Responsibilities included: Scheduling the pulling and loading of customer orders for delivery or for customer pick up. Orders ranged from small backyard buildings to industrial size warehouses. Received and unloaded incoming inventory with Forklift (usually three to four 53 foot trailers a day). Load and Schedule outgoing deliveries on company Semis. Cycle count inventories all items every three months. Maintain inventory levels based on min and max average. Heavy forklift use as well as overhead crane to perform daily operations.

1995-2003 Hargis Industries Tyler, TX

Warehouse Manager

Maintain employee and production levels in a safe environment with over 100 employees, Create Safety Program to minimize injury to employees and to ensure OSHA compliance. Inventory control for all branches (4 branches total, Tulsa Ok, Cincinnati OH, Cape Coral FL, and Tyler TX HQ), Technical support for all facilities. Receive all incoming shipments both foreign and domestic, Quality control of all received products. Invoicing for all branches. Monitor LTL carriers for discounts and better service, Cost analysis on production departments,

Performed most Human resource functions for all branches: Recruiting and training new employees. Workers comp claims, employee counseling, Payroll, and Scheduling. Sales and Customer service. Also Design all Customer logos for special packaging. Have working knowledge of Eclipse, Corel, Adobe, Windows, Excel, Word, Power Point Presentations, ProComm Plus, Palm pilot with RF, and Netscape. Design and implement bar-coding systems for customers and product.

Education

New Mexico Tech

Socorro, NM

Business Ethics, English, Psychology, and Commercial art



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