Kristen Zona

* ******** ****

Plantsville, CT ***79

Phone: 203-***-****

OBJECTIVE:

To bring to your organization enthusiasm, dedication,

responsibility, and good

good work ethic, combined with a desire to utilize my skills

obtained through

experience in the following areas:

EDUCATION:

2004 Central Connecticut State University

New Britain, CT

Bachelor of Arts Criminal Justice/Sociology

SKILL:

-Developed skill set to successfully administer medium size

business needs.

-Proficient in multi-faceted communications and task completion

in a time critical environment.

-Knowledgeable of Microsoft Word, Microsoft PowerPoint,

Microsoft Access, Microsoft Excel,

Microsoft Outlook and some knowledge of QuickBooks.

PROFESSIONAL EXPERIENCE:

December 2008 Stay At Home Mom Plantsville,

CT

Present

-Care for infant son.

-Maintain an organized and neat household.

-Effectively ensure that household bills and finances are

maintained.

January 2008 B.Moss Clothing Company

Manchester, CT

to Sales Associate

November 2008

-Provided support to the sales team, ensuring all sales and

service objectives were met.

-Organized and distributed stock throughout the store.

-Utilized knowledge of products to assist customers in product

choices.

-Assisted customers with purchasing and returning products.

October 2007 C&C Janitorial Supplies

Newington, CT

to Customer Service-Temporary Position

December 2007

-Assisted customers with placing new orders, tracking current

orders, and general

questions about products and services

-Fielded service calls to the proper departments within the

company.

-Imputed inventory, and updated pricing within the database.

March 2007 ADT Security Company

Wallingford, CT

to Receptionist-Temporary Position

May 2007

-Fielded service calls to the proper departments within the

company.

-Assisted customers with general information regarding service

appointments.

-Clerical duties, computer work, and filing.

May 2005 Verizon Wireless Meriden, CT

to Marketing Coordinator/Customer Service

Representative

August 2006

-Responsible for customer service in the marketing division,

duties included answering

customer queries, problem solving, and providing detailed

information on new products

to ensure sales of products and services.

-Focused on customer retention by calling customers to ensure

all needs were met to

satisfactory standards.

-Office duties including processing orders and contracts.

-Utilized many workstation tasks, and work team communications

to satisfy clients

quickly.

September 2002 D&G Electric

Cheshire, CT

to Office Administrator

September 2004

-Fielded service calls to the proper departments within the

company.

-Scheduled work orders.

-Utilized QuickBooks to complete payroll, quarterly statements,

and banking.

-Customer to field execution.

October 1998 Everybodys Market Cheshire, CT

to Cashier

May 2005

-Maintained duties in the front end: cashier, bagger, and

draw counting.

-Worked behind the full serve meat and seafood counter.

-Assisted in the bakery department.

.

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