Jeanette C. Withers

**** ***** ***

Street Pho

ne: 215-***-****

Philadelphia, PA 19120

E-mail:

acfv96@r.postjobfree.com

Objective

I am a professional looking to leverage my customer service background into

a position that will utilize my call center experience, prioritization and

leadership skills.

Experience

March 2007 - Current Iron Mountain Inc. Royersford, PA

Customer Service Associate

. Ensure that customer requirements are resolved in accordance with

service level agreements and performance metrics.

. Communicate with both Account Managers and external customers daily

via email and phone regarding account maintenance issues.

. Review reports and process orders within established guidelines and

make appropriate decisions around support improvement plans

. Train and mentor team members on departmental guidelines and

procedures.

. Perform quality audits on new team members to ensure standard

operating procedures are being followed.

. Utilize Microsoft Office applications; a DOS based inventory system

(SKP), and Sales force workflow software on a daily basis.

January 2004 - March 2007 Rent-a-Center Philadelphia, PA

Account Manager

. Opened Customer Accounts on a daily basis.

. Verified payments and Employment for staff.

. Responsible for retaining customers as part of the Account Retention

program.

. Supported the collection department via our credit counseling program.

January 2002 - December 2003 Sears Philadelphia, PA

Collection Agent

. Placed outgoing calls to customers to collect on outstanding past due

accounts.

. Recognized for having the highest collection rate amongst peers for 3

different months over a 6 month period.

Education

1996 - 1999 Lincoln University Lincoln University, PA

Major: Early Childhood Education/Elementary Education

1992 - 1996 Frankford High School Philadelphia, PA

General Education/High School Diploma[pic][pic][pic][pic][pic][pic]

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