Dan Palmere

Professional Services Project & Program Governance Consultant - Verizon Enterprise

Solutions

Livingston, NJ

acfv7j@r.postjobfree.com - 1-973-***-****

WORK EXPERIENCE

Sr. Project Manager

Verizon - Livingston, NJ - August 2014 to Present

Introduction

Project and Program Management

Results-driven, Certified Project Management Professional with a track record for developing and

implementing repeatable processes and methods that significantly improve internal operations while

supporting the delivery of customer’s needs.

IT career since 1985 with progressively increasing responsibilities supporting industry-leading corporations.

Demonstrated strengths in analyzing business and IT requirements, engaging appropriate resources to meet

deliverables and managing milestones to ensure deliverables meet the customer’s requirements.

Managed project and program financial requirements to assure financial performance as well as create new

revenue streams by way of change orders and new statements of work.

Innovative and adaptable leader with a strong aptitude toward technology and an interactive, decisive team

management style.

Past projects have addressed both IT infrastructure and application support initiatives. Demonstrates excellent

communication, organization, attention to detail, and teamwork skills.

Leads by example and has earned the respect and admiration of peers, leaders and customers.

Mentors and helps develop others to ensure team success.

Project Governance & Professional Services Marketing experience.

Professional Services Project & Program Governance Consultant

Verizon Enterprise Solutions - May 2014 to Present

Using my prior Professional Services Consulting experience, focus on key areas that will enhance the

organization's ability to deliver programs / projects, increase profitability and decrease administrative re-work.

Key Achievements

• Aid in overall Revenue Assurance process and investigated project invoicing and accrual gaps

• Create status presentations for leadership review

• Assist with PM Methodology and RACI roles definition

• Generate and analyze reports having an overall impact to organizational success (e.g. Invoices, Risk)

• Developed custom PM Financials Tool for Project / Program Managers to use in tracking and maintaining

project financials. Includes baseline, current burn, change orders flags, ETC, EAC, graphs / charts, etc. to help

gauge and guide overall project budget from beginning to end. Software development included Excel VBA and

an Agile approach for quick delivery with quality results.

Professional Services Product Marketing Consultant

Verizon Enterprise Solutions - November 2013 to April 2014

Marketing Consultant position enabled me to use my prior Professional Services Consulting experience to

provide the background and supporting collateral for customer-facing consultants and sales teams.

Key Achievements

• Helped marketing team to develop a process for handling requests for new service offerings.

• Collaborated on PS Product Capability Matrix.

• Helped establish new standard templates for Statements of Work (SOW) and Sales Order Form (SOF) which

enabled the creation of standard offerings. Standard offerings can be fast-tracked and thus reduce the amount

of time required for the legal review process before final customer signature.

• Analyzed data and created custom reports and presented data graphically to support decisions

• Assisted in writing Service Descriptions and Quick Reference Guides for use by pre-sales teams

• Collaborated on Vz standard Global Project Management Methodology process.

• Collaborated on the development of presentations to Leadership.

Senior Project Manager, Verizon Global Consulting & Integration Services

NJ & NY - April 2008 to November 2013

Managed matrixed and geographically dispersed teams of 4-15 members per project and supported 1-5

projects at a time. Worked with cross functional internal teams, IT vendors, engineering and technical teams

to deliver the customer's requirements. Served as the single point of contact for the customer and served as

the customer advocate within my organization to ensuring project success.

Key Achievements

• Managed full project lifecycle from kick-off to go-live and turn over to operations.

• Sensitive to budget, schedule and quality to ensure goals are met. Communicated and escalated

appropriately when anticipating issues or deviating from plan.

• Documentation and tracking is top-notch and a model for others.

• IT projects range in size and complexity. Project methodology and approach is robust and flexible to

handle spectrum of projects and the nuances of each. Continually integrate improvements into approach and

methods.

• IT projects have included: Complex multi-tracked implementation ( ~10,000 network endpoints, LAN/WAN/

Internet connectivity, VoIP and Unified Call Center, IPTV, integration with technical vendors and construction

trades), data center migrations and consolidations, network assessments, multi-site nation-wide deployment

of systems supporting federal programs, multi-vendor data center hardware deployment across multi-national

data center locations, software and hardware upgrades for both back-end systems and e-commerce sites.

• Sampling of Verizon Professional Services Customers Served and Key Projects:

• State Street Corporation (Financial) - IT Security Engagement 2013

• Safeway (Convenience Retail) - Virtual Disaster Recovery 2012 - 2013

• JetBlue (Transportation) - Hardware Upgrade 2012

• Becton Dickinson - Server Installs & Setup (Dev, QA, Prod) 2012

• Charles River Associates (Consulting) - Data Center Migration 2012

• Best Buy (Online Retail) - DR Build Out, E-Commerce Infrastructure Upgrade/Expand 2011 - 2012

• Baker Hughes (Energy / Oil) - Software Migration 2011

• US Dept of Veteran Affairs (Govt) - Hardware Infrastructure Build & Rollout across USA 2010 - 2011

• Met Life Stadium (Giants / Jets NFL Teams) – Network Build & Integration 2009 - 2010

• Equilend (Financial) - Hardware / Software Upgrades & Capacity Expansion 2008 - 2009

• Tory Burch (Fashion) - Web Site Build Out 2008

• Vangent (Government Vendor) - Exchange Migration to Virtual Servers 2008

• Scholastic (Education) - Site Hosting 2008

• Developed extensive and integrated PM Toolbox to implement PMI PMP theory in a tangible and practical

manner. Developed PM applications using Excel VBA (Visual Basic for Applications) with an Agile approach.

Code employs various features available including custom forms, user-defined functions, event-handlers. Tool

provides a user-friendly interface and application navigation, application-level security mechanisms, integrated

roll-up reporting, cross-references, and graphing of key performance indicators (Scope, Budget, Schedule,

Risks).

Senior Project Manager, Bertelsmann

BMG Music & Random House Publishing - New York, NY - April 1994 to September 2007

Supported PMO project portfolio by developing tools to support the ability to track, control, report, and escalate

major issues. Assisted and mentored other project managers while personally managing 6-10 simultaneous

IT Infrastructure projects.

Key Achievements

• Project-managed major data center relocation. Many commented that this was the best project they have

worked on. Lead cross-functional teams in a geographically disbursed matrixed organization.

• Project-managed the migration of the first external customer's IT infrastructure into our data center.

• Project-managed RH Customer Call Center upgrade. Negotiated >50% savings off best software offer.

• Project-managed data center network upgrade. Coordinated installation and contingency plans.

• Project-managed email migration and consolidation for multiple (5-6) Bertelsmann partner companies.

• Project-managed the IT build out for brand new facility including coordination with external contractors.

• Successfully championed the use of matrixed project management given projected growth of workload.

• Developed and refined processes and workflow including customized 3-tier service delivery model.

• Developed Service Level Attainment Model for sales and delivery teams to help guide expectations.

• Led PM for Y2K compliance for corporate DC. Passed all audits. No significant problems into 2000.

• Designed and Technically Project Managed the overhaul of a problem client/server infrastructure

resulting in extremely high availability and server stability. Estimates cost saving $500K.

• International travel to Germany HQ site as required.

Network Connectivity Consultant

IBM Corporation - June 1985 to April 1994

Served IBM customers under a variety of technical roles:

• Network Connectivity Consultant - Assisted customers with bridging LAN systems to mainframe.

o Operating Systems (IBM MVS, IBM OS/2, MS Windows)

o Transaction Server (CICS for MVS, CICS for OS/2)

o Network Protocols (SNA APPC LU6.2, TCP/IP, NetBEUI)

• Application Development Consultant

o Member of customer’s development team building a transaction processor

o COBOL Workbench

• System Engineer

o Technical member of IBM Marketing & Sales Team

o Mainframe Datacenter, Distributed and Cooperative Computing

o International Travel: IBM Development Labs onsite in Hursley, England to test new product

• MVS System Programmer

o Installed and upgrade program products for batch and online environments

o Participated in Disaster Recovery Preparedness and Testing

o Systems and technologies included: MVS, CICS

o Programming languages included: JCL, Assembler/370, PL/I, Rexx

EDUCATION

BS in Computer Science

Montclair State College - Montclair, NJ

May 1985

ADDITIONAL INFORMATION

EDUCATION & CERTIFICATIONS

• Ongoing career education

(i.e. PMP Cert Maintenance, Professional Literature, Industry Seminars & Classes) Ongoing

• Agile / SCRUM Master training April, 2013

• Certified Cloud Professional (CCP) June, 2011

• Certified ITIL v3 Foundations June, 2010

• Project Management Professional (PMP #954261, Continually maintained) July, 2007

• Cisco Certified Network Professional (CCNP) Training Summer, 2006

Montclair State University, Cisco Classes 1 – 4, (GPA 4.0 / 4.0)

• Montclair State College, Montclair, NJ May, 1985

BS Computer Science, Honors (GPA 3.54 / 4.0)

Earned 100% of college expenses while attending full-time.

HONORS, AWARDS & PROMOTIONS

• Ovation Award, Verizon Business, Professional Services (Professional Mentoring) July, 2011

• Ovation Award, Verizon Business, Professional Services (High Customer Satisfaction) December, 2010

• Team Leader Service Award, Random House Bertelsmann Shared Services May, 2007

• Promoted to Senior Project Manager, IT Services, Bertelsmann IT Infrastructure, LLC. April, 2000

• Service Award for Outstanding Contribution, Bertelsmann IT Infrastructure, LLC. January, 1999

• Promoted to Project Manager, IT Services, Bertelsmann IT Infrastructure, LLC. April, 1998

• Hired as Senior Network Analyst, BMG Entertainment (previously consultant for BMG) April, 1994

• Acknowledged Contributor to “Distributed Processing using CICS”, McGraw-Hill. 1993

• Awarded several “Top Contributor” and leadership awards while at IBM. June, 1991 – Dec. 1993

• Excellence Award, IBM, Hursley Labs, UK. September, 1991

• Excellence Award, IBM, Hursley Labs, UK. August, 1990

• Promoted several times while at IBM despite downsizing pressures June 1985 – April, 1994

• Inducted into National Math Honor Society (Aphesteon / Kappa Mu Epsilon) February, 1985

• Eagle Scout, Boy Scouts of America. I still strive to live by these ideals. September, 1981

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