Summary

Customer service professional with ** years of experience in retail,

hospitality, and office environments.

Highly skilled in providing information regarding products and services of

a company, taking orders, deciding charges and administering billing or

payments.

Well established organizational, interpersonal and communications skills

with the demonstrated ability relate to a wide range of people and handle

customer service enquiries and complaints in a professional, courteous, and

efficient manner.

Self-motivated, organized and energetic with proven ability to work well

under pressure, manage deadlines and multitask effectively.

Education

Concordia University, Montreal

2010-2012

Professional Diploma in Marketing

Engineering College, Karmiel, Israel

1997-1998

Bachelor degree in industrial engineering and management - Quality control

Work Experience

"Five stars movers" Moving company

2005 - 2006

Boston, MA

Sales Manager

Analyzed the local market for competitive products and pricing

Coordinated to manage relocation process and needs of residents

Engaged in cold calling to find new potential clients

Received and processing client move requests

Provided customer support and coordinated work in progress

Resolved customer issues and problems effectively and efficiently

Followed up with the customers to ensure customer satisfaction

Prepared estimates for individuals planning to move locally, or nationally

"Erroca" Leading sun glasses store chain. Eilat, Israel

2002- 2004

Store Manager

Submitted weekly activity/call reports concerning customer-related

activities

Maintained communications with management, co-workers, and marketing

regarding new products.

Managed all aspects of daily store operational controls

Ensured excellent working climate through conflict resolution and personal

motivation

Supported the company's goals by focusing on personal accountability,

customer service excellence, and work efficiency.

Promoted and maintained a high standard for overall Customer Care,

Operations and Loss Prevention

Analyzed and verified components of items to ensure top quality of

merchandise

Studied data describing new products to develop sales approach.

Participated in the on-going training, development, and motivation of staff

Worked closely with sales and marketing departments at head office to

create strategies in order to meet sales budgets

Embraced company-driven promotional and marketing campaigns that support

the brand

Hotel " Mizpe Yamim" Zfat, Israel

2001 -2002

Spa Assistant Manager

Maintained day to day operations of the Spa to ensure efficiency and

profitability as well as customer satisfaction

Purchased retail products supplies to ensure par levels are accurate and

spa is stocked with all supplies needed to run on a daily basis.

Assisted staff in dealing with difficult and demanding guest situations to

ensure guest satisfaction

Worked with staff to enforce company policies in a professional and

courteous manner

Prepared written and electronic correspondence, kept phone and

correspondence logs

Managed the staff and operations of the Spa area to ensure luxury resort

quality programs, facilities, and services.

Analyzed market and assisting in implementation of new treatments to make

sure that the spa provides to quality services

"Flamingo" fashion retail store, Hazor-Haglilit, Israel

1999 -2001

Owner and Manager

Provided continuous store merchandising through inspecting the needs of the

business and determining the quantity and selection of the goods to buy

Built a Store environment that is sharply focused on consistently

delivering exceptional, positive in-Store customer experience

Made strategic business decisions based on long and short-term objectives

and global perspective ensuring alignment to business initiatives

Hired, trained and supervising 4 shop assistants

Created a motivating environment, and provided a superior level of service

to ensure a positive experience for all customers.

Dealt with conflict resolution and client retention

Maintained the store in order to ensure the best presentation of the goods

Arranged marketing campaigns in local media and through flayers

Performed all accounting functions including payroll, expense reports,

accounts payable, and banking

Professional Accomplishments

Established good working relationships with customers/clients

Increased annual sales growth by 26% in revenue

Increased customer satisfaction by 25% through effectively training 10+ new

employees over 1 year.

Languages Fluent English, French, Hebrew, Russian

Computer Skills Microsoft Office, Power Point, Excel

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