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Customer Service Marketing

Location:
Canada
Posted:
September 11, 2014

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Resume:

Sam Song

**** - * ****** ****** * Toronto, Ontario * M2M4J4

416-***-****

acfv2h@r.postjobfree.com

"Your desire to succeed must overcome your fear of failure"

EXECUTIVE SUMMARY

A highly motivated Marketing Coordinator, searching for the opportunity to

aid in the development and implementation of marketing strategies. Excel

in high pressure environments with attention to detail, with attributes in

communication and organization.

PROFESSIONAL ACCOMPLISHMENTS

. Acted as Account Executive for marketing and sales campaigns that

contributed to Appreciation Events being the top 3rd marketing party

for Canada's Wonderland, generating over $500 000 in revenue.

. Working with Toronto Raptors to make Appreciation Events within the

top 5 marketing campaigns, generating over $100 000 in revenue.

. Generated more than $100 000 in revenue for Appreciation Events by

implementing sales and marketing strategies within fortune 500

companies and business establishments.

EMPLOYMENT

February 2012 - Present Appreciation Events

Marketing Coordinator

. Supporting the vice-president of Marketing with

branding on campaigns for Raptors, Wonderland,

Toronto Marlies and other top GTA attractions.

. Adapted to an online market to make sure maximum

efficiency and profitability are produced.

. Overseeing a campaign team to make sure pre and post

analytics are up to standards and on track.

. Interpreting post analytics to assess market trends

and look for new opportunities.

. Assist with all materials relating to product

launching, pricing, and updates

. Executed strategic programs to improve positive

workplace atmosphere.

. Collaborated with functional areas (Sales, Product

Marketing, and Customer Service) to create a plan to

improve product marketing.

April 2010 - Jan 2012 Everyday Prosperity Inc.

Marketing Analyst

. Extensive ROI analysis on all marketing and sales

campaigns

. Analyzing marketing and sales campaign costs vs.

revenue generated

. Computing intricate information graphically and

written text

. Responsible for conducting market research

. Analyzing competitors and market trends

. Buying habits on the specific demographics of our

service

. Understanding and assessing customer and client

satisfaction

. Assemble, distribute and evaluate customer

satisfaction surveys to seek competitive advantages.

EDUCATION

2011 Bachelor of Arts (B.A.), Liberal Arts, Sciences and Humanities

York University

2008 to 2010 Certificate in Physical Education

Hanyang University, Seoul, Korea

VOLUNTEER EXPERIENCE

. Heavily involved in marketing campaigns for non-profit organizations

at Indonesian Christian Community Church.

o Raising money for disaster relief in the Philippines through

organizing a talent show put on by kids.

o Managed to raise over $1200. The church matched the amount of

$1200. The federal government of Canada matched the total from

the congregation members and the church, in total raising $4800.

. On-going fundraising campaigns for local charities such as Charity

Water and Gospels for Asia.

o Sponsor missionary in India through Gospels for Asia.

o Regularly sponsor Charity water - raising $1000 installs a

continuous pipeline for fresh water to third world countries.

. Reaching out to members of the community to help organize toy drives

for kids during Christmas through charity project Samaritan's Purse.

o Contributed to the initiative where toy boxes are filled with

essential and recreational items and sent to help kids all

around the world- toothbrush, towel, colouring books, floss,

books, etc.

. Helping with the out of the cold program. Using the church to provide

the less fortunate with a warm hearty meal and place to sleep for the

night

COMPUTER SKILLS

Microsoft Office Cloud Technology Windows 7 and 8

OSX Social Media Adobe Products

LANGUAGES

Fluent (orally and written) in both English and Korean

INTERESTS

Group organized events, sporting activities - volleyball, basketball,

softball etc. traveling, and automobile industry.

REFERENCES

Available upon request.



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