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ROBERT PHILHOWER

**** ********** **. *********, ** 45409

Cell 937-***-****

acfv11@r.postjobfree.com

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PROFESSIONAL SUMMARY

Results-driven, customer-focused, detail oriented, dependable, Assistant

Store Manager with 20+ years of experience in store management and

supervisory positions. Verifiable talent for maintaining profitable retail

operations, with success on capitalizing on growth opportunities,

implementing promotional/marketing strategies, and uplifting integrity.

Skilled in achieving employee buy-in on organizational goals. Respected,

trusted manager who upholds highest company standards. Interviewed, hired,

trained, mentored, coached and evaluated performance of hourly associates.

Retail Store Operations Visual Merchandise displays

Staff Training & Mentoring Commercial Advertising

Loss Prevention/Security Inventory

Control/Shrinkage

Strategic Market Planning Profit-and-Loss Management

PROFESSIONAL EXPERIENCE

CVS Caremark, Dayton, Ohio

July 2013 to Aug 2014

Assistant Store Manager

Coach and train store associates on day to day store operations. Manage

store employees on compliance and accountability issues. Assist with the

work flow in the Pharmacy, focus on ordering,inventory,price changes,

building vendor relations, cash management, opening/closing the store,

motivating associates, loss prevention, safety, recruiting, P&L, budgets,

margin, stores profitability and customer service levels.

Lowe's Home Improvement Warehouse, Dayton, Ohio

January 2011 to May 2013

Assistant Store Manager

Managed store to achieve 122% of sales goal for 2012, representing best YTD

performance in sales region.

Accountable for a 70+ member team, including Administrative, Delivery,

Installed Sales, Customer Service, and Receiving Department Managers.

Observed and evaluated associates performance. Managed total store level

operations, including staff hiring, training, evaluation and work

schedules. Resolved customer complaints and solved customers questions

regarding services and procedures. Primary focus involved tracking and

controlling top line expenses of a 40 million dollar store. Maximized sales

and profitability of assigned areas through execution of company programs.

Lowe's Home Improvement Warehouse, Dayton, Ohio

May 2010 to January 2011

Administrative Manager

Lead store to achieve 112% of sales goal for 2009, representing best

performance to-date within district. Established and maintained high

standard to achieve best store of the year through direct supervision and

exceptional customer standards.

Coordinated all administrative support with Administrative Department

Manager and Loss Prevention Manager to meet expense goals. Increased

overall integrity of the store by increasing associate ownership,

engagement, and integrity of staff.

Lowe's Home Improvement Warehouse, Dayton, Ohio

August 2006 to May 2010

Zone Manager

Achieved $15,000,000 in budgeted sales and margins in fashion electrical,

rough electrical, home decor, paint, flooring, appliances, and kitchen

cabinet departments. Responsible for sales objectives, weekly, monthly, and

quarterly results. Supervise, schedule, and motivate a 40 member team,

including department managers, sales specialists, team leaders, and

customer service associates. Ensured all corporate merchandising standards

are maintained on a daily basis including but not limited to loss

prevention programs, vendor merchandised resets, zone recovery, freight

flow, daily inventory replenishment, price integrity, promotional, seasonal

sets, and merchandise displays. Accountable for the overall safety,

security, supervision, recruiting, interviewing, hiring, training,

mentoring, and scheduling of all assigned personnel. Provide leadership,

direction, and motivation for overall operation of the store to achieve

sales goals.

Lowe's Home Improvement Warehouse, Dayton, Ohio

October 2004 to August 2006

Department Manager

Managed tool world, hardware and home storage departments. Supervised a

team of 9 customer service associates. Addressed department merchandising,

current inventory levels, and monthly budgets with associates. Ensured

merchandising efforts maximize sales by cross merchandising product and

identifying sales opportunities. Achieved increased sales on an ongoing

basis. Motivated department team leaders and customer service associates to

support company policies and procedures. Taught "How to Seminars" to

customers to help promote product sales. Coordinated resets and

merchandising opportunities with company vendors to maintain Plano grams to

company standards.

Management training programs completed:

EMTP- Oct 2004

MTP- Aug 2006

AGI Photographic Imaging, Miamisburg, Ohio May

1996 to October 2004

Advertising Photographer

Worked closely with advertising agencies and direct clients throughout the

United States to design and implement photography in advertising, product

packaging, collateral material, annual reports and web sites. Extensive

travel throughout the United States produced award winning advertising

campaigns recognized by local, regional, and national organizations.

Designed, built, and photographed elaborate sets for Fortune 500

Corporations. Consistently developed strong relationships with clients to

produce repeat projects and new business accounts. Accountable for

inventory of photographic supplies and studio equipment. Also, brainstormed

ideas with clients to produce highly visible advertising media. Partial

client list included: G.E., Iams, Midmark, Titleist, Hasbro, Golf Digest,

Mead, Scotts, Coca-Cola, Crown Lift Trucks, NCR, Reynolds & Reynolds,

Standard Register, Formica, BF Goodrich and Disney.

ACHIEVEMENTS & AWARDS

Accredited for receiving multiple customer service awards for 2006, 2008,

2009, 2011, 2012

Recognized for obtaining store of the year award in 2009

Hermes Award, Dayton Advertising Club, Dayton, Ohio, 1998

Merit Award, Dayton Advertising Club, Dayton, Ohio, 1999

Excellence Award, Dayton Advertising Club, Dayton, Ohio, 2001

Merit Award, Dayton Advertising Club, Dayton, Ohio, 2002

COMPUTER SKILLS

Macintosh:

Adobe Photoshop, OS-X, Apple works, Light-phase, QuickTime, Acrobat Reader

PC:

Microsoft Windows, Microsoft Works, Microsoft Excel, Microsoft Word,

Outlook

EDUCATION

Ohio Institute of Photography 1984

Degree in Commercial Advertising, Dayton, Ohio

Centerville High School 1982

High School Diploma, Centerville, Ohio

PERSONAL REFERENCES

Mr. Robert Smeltzer Mr. Greg Glass

Partner, Lowis & Gellen LLP Chairman, CEO

200 W. Adams, Suite 1900

AGI Studios, Inc.

Chicago, Il 60606 2495 Technical

Blvd. 312-***-****

Miamisburg, Ohio 45342

937-***-****

Mr. Jeffrey Gammell Mr. Dan

Ingersoll

Chairman, CEO Owner, CEO

Gammell Land Title Agency, Inc AGI Studios

Inc..

7925 Paragon Rd. 2495 Technical Blvd.

Dayton, Ohio 45459 Miamisburg,

Ohio 45342

937-***-**** 937-***-****

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