Ashely Spence

Administrative Support

Houston, TX

acfuwn@r.postjobfree.com - 512-***-****

WORK EXPERIENCE

Administrative Support

Deblin Health Concepts - Houston, TX - October 2013 to Present

Responsibilities

Oversees the companies billing to insurances, third parties and clinicians.

Coordinates with the clinician and case managers billing to ensure visits with clients are billed correctly.

Reports any discrepancies to insurances etc remittances, non payment for services

Obtain pre -cert/authorizations, verify eligibility.

Report insurance changes.

Assist with payroll.

Accomplishments

Strong rapport with Insurance companies, billing, remittances. An strong eye for errors with in mental health

billing.

Service Coordinator

United Seating Mobility - Houston, TX - April 2013 to November 2013

RESPONSIBILTIES

• Facilitates communication between the customer, third party payers, distributors, Doctors, Nurses, Case

Managers. Marketing Reps and others as required to meet the customer's needs and expectations.

• Coordinates timely delivery of medical supplies, preparing all delivery and billing documents, and performs

customer satisfaction surveys, when appropriate.

• Pre-qualifies customers prior to beginning the intake process verifies insurance and benefits, and

communicates to customers their financial responsibility

• Assures that customer paperwork is completed and received quickly and orders are processed in a timely

manner by communicating regularly with the responsible parties.

• Schedule each technician o adhere to each clients request regarding the condition of the clients mobility in

a timely matter.

Hospital Switchboard Operator

Seton Hospital - Austin, TX - November 2010 to April 2013

RESPONSIBILTIES:

• Provide information to the clients and customers, as per their requests and make certain their queries and

issues are resolved satisfactorily.

• Perform data entry operations of updating the organization's main data base with information about the

telephone calls.

• Transfer the received calls to the concerned doctors, lab assistants etc, in case of specific enquiries.

• Answer enquiries pertaining to the patients admitted to the hospital, their room numbers, duration and

discharge dates.

• Report any malfunctioning or discrepancies in telecommunication network and get the system repaired.

EDUCATION

B.A. in Psychology and Administration of Justice

Texas Southern University - Houston, TX

May 2012

ADDITIONAL INFORMATION

KEY SKILLS:

• Ability to handle multiple tasks and be accountable for responsibilities

• Easy and convincing handling of queries on phone or online

• Experienced insurance verifier

• Computer Expert with proficiency in Microsoft World, Microsoft Excel and Power point

• Willpower and ability to help clients with their career plans

• Proficient with office management practices

• Brilliant communication skills that help manage the flow of information incoming and outgoing from the

organization

Contact this candidate