KATHY CAMPBELL

Orange, CA *****

• 209-***-**** cell • acfus6@r.postjobfree.com •

SUMMARY OF EXPERIENCE

An accomplished professional with over 20 years of experience in customer service and management in logistics, distribution and transportation. Expertise in inventory control, claims, shipping/receiving, dispatch, accounts receivable, import/export, hazardous materials, scheduling, rate negotiation and customer support. Excellent problem solving, decision making and time management abilities. Strong communication skills, working effectively with employees and management and able to establish instant and lasting rapport with clients. Self-starter and highly motivated works well in a team environment.

HUB GROUP/COMTRAK, Brea, CA 2011 to 2014

A $2.8 billion third party logistics and intermodal solutions provider.

Operations Support/Customer Service

Reported to the Operations Manager. Responsible for providing customer support services and scheduling appointments.

• Scheduled appointments for 100+ FTL and multi-stop shipment and deliveries per day in the Pacific West and Central Western Regions, coordinating time between each stop based on pallet or floor loaded making sure delivery appointments are made within free time allowed by the Rail road.

• Supported drivers/carriers with any problems they encounter along the way with over weights, freight not fitting on container, if extended time is needed or if any paperwork or bill of lading is needed.

• Coordinated with the Planner’s appointment dates and times to utilize truck use for reloading equipment.

• Prioritized the assignment of equipment to customers.

• Developed strong professional relationships with the customers and assisted with any special needs they may have and executed actions to fulfill their request.

• Established most cost effective recovery plan on any missed pickups or deliveries with the load planners assuring the customer with follow through.

• Monitored and traced loads at origin and destination ensuring timely pickup and delivery.

• Completed or assisted with miscellaneous projects as assigned.

CAL FREIGHT, Ripon, CA 2003 to 2011

A third party logistics solutions provider serving domestic and international industries.

Customer Service/Team Leader

Reported to the Vice President of Operations. Responsible for managing customer accounts and establishing appointment setting efficiencies for truckload and multi stop pickups and deliveries.

• Tracked equipment on the BNSF and Union Pacific web sites off the Stockton/Lathrop and Oakland ramps

• Coordinated appointments with the customers while still in-route to utilize free time allowed for reloading equipment.

• Updated customer websites with real time tracking info within allowed time frame.

• Retrieved orders from vendor websites and monitored site for any changes or updates to loads.

• Established relationships with clients and negotiated rates that secured in new business.

• Set up and billed all accessorial charges that accrued throughout each day.

• Maintained control of split chassis at the Oakland port making sure drivers terminated box and chassis at the correct location within the free time allowed.

• Managed the Rez1 website securing equipment for outbound shipments.

• Administered support to customers requesting specific needs for overweight shipments, Trans loading slip or palletized freight as well as negotiating rates.

• Formulated a system for keeping track of thermo blankets in and out of the warehouse.

• Updated and submitted daily Excel reports for various customers.

DEVINE & PETERS INTERMODAL, Manteca, CA 2002 to 2003

A third party logistics solutions provider serving domestic and international industries.

Customer Service

Reported to the Operations Manager. Responsible for tracking inbound domestic rail shipments and coordinating international loads in and out of the Port of Oakland.

• Set up domestic/international rail operations putting procedures in place.

• Worked with various steamship/container lines tracking all equipment.

• Received delivery orders and processed in a timely manner and verified custom clearance.

• Worked with the steamship lines setting up bookings for out bound international shipments.

• Cleared demurrage charges when needed and billed chassis splits/rentals.

• Traced equipment on the BNSF Stockton UP Lathop and UP Oakland websites.

• Managed and executed the facility appointment setting process via website, email, phone, fax or other applicable form of communication.

• Directed Drivers where to terminate container/chassis at the Oakland port.

• Updated customers spread sheets and submitted to them daily.

• Billed per diem charges to customers when equipment was held to long at drop location.

ROADLINK, Lathrop, CA 2001 to 2002

A third party logistics solutions provider serving domestic and international industries.

Customer Service

Reported to the General Manager. Responsible for coordinating all aspects of intermodal drayage shipments and deliveries to customers.

• Utilized the websites of the BNSF Stockton/Richmond and the UP Lathrop/Oakland rail road to track inbound shipments to customers.

• Worked with various steamship/container lines tracking all equipment and scheduling appointments within free time allowed by rail road.

• Developed a strong understanding of rail transit, rail cut-offs and rail availability in order to improve efficiencies.

• Cleared demurrage charges when needed and billed perdiem charges to customers on equipment held to long at there facility.

• Formulated a system for keeping control of all storage and demurrage charges to be billed back to the customer.

• Established relationships with accounts and customers building a trust for return business.

• Organized and assisted the customer with specific needs load locks, pallet jacks, forklifts, chep pallets, Trans loads and thermo blankets.

• Managed and maintained vendor websites assuring all orders are processed on time and tracking information was updated within specified time frame.

GTS TRANSPORTATION SERVICES, Livermore, CA 1998 to 2001

A third party logistics solutions provider and physical distribution consultant.

Customer Service Assistant Manager

Responsible for overseeing the Dr Pepper/7 UP account assuring the team is tracking 98%+ on time performance to the bottlers. Also responsible for coordinating and managing hazardous freight shipments out of the distribution warehouse, FTL and LTL shipments.

• Consolidated loads and tracked through to final destination.

• Established relationships with carriers negotiating rates for FTL and LTL freight shipping to bottlers all of the United States.

• Worked closely with distribution warehouse and monitored all aspects of shipping.

• Maintained knowledge of hazardous and refrigerated products.

• Oversaw the tracking of all freight to bottlers maximizing our on time performance.

• Monitored the carriers closely assuring freight is in transit and will be delivered on time to bottlers

• Developed and executed timely resolutions to transit delays and client concerns.

• Audited invoices for payment and monitored budget reports for cost and profit.

• Established relationships with air freight carriers in the case of a bottler needing product in order to keep lines from shutting down.

J&R WAREHOUSE, Stockton, CA 1984 to 1998

Distribution warehouse and transportation provider.

Customer Service Supervisor

Responsible for overseeing and the managing of activities for over 20 Customer Service Representatives.

• Interviewed, hired and terminated employees in the Customer Service department.

• Maintained extensive knowledge in all aspects of distribution, including shipping/receiving, inventory control and transportation.

• Established procedures for setting up a account desk and training employees.

• Developed and implemented departmental cross training programs.

• Supervised daily processing of outbound order and inbound receipts, and managed workflow for warehouse

• Documented and controlled lot codes in computer insuring FIFO system was implemented.

• Administered resolution to customers regarding inventory, billing, and order tracking of lot control issues.

• Assisted Inventory Control department on physical inventories of accounts assuring system was clear and count was ready to begin.

• Worked with supervisors in other departments coordinating work activities, preparing accounts for physical inventory and delegating workloads.

EDUCATION

Graduate - Business Major, Newark High School, Newark, CA

LICENSES/CERTIFICATIONS

Hazmat Certified - 2012

TECHNICAL SKILLS

IBM36, IBM38; AS400; Truck Mate; TPS System; Infotrak; Lotus Notes; Microsoft Outlook,Word, Excel; EDI

RECOGNITION & AWARDS

Customer Service Representative of the Year, Kikkoman International - 1994

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