SARAH A RIVERA

*** ** **** **

MIAMI, FL *****

Phone: 760-***-****

acfupo@r.postjobfree.com

Customer Service • Management • Family Readiness Officer • Recreation Assistant

Professional Associate with success in Customer Service, Management and Commercial Loans.

Successful in processing loan applications for AT&T. Determined credit availability and established lines

of credit. Ability to answer phones, provide assistance to customers, office filing and proven management

skills. Maintained supplies and inventory accurately. Ensures maximum merchandising of inventory and

maintains accurate accounting records. Shows efficiency and utilization of personnel and training.

Identifies updated requirements to meet adequate stock levels and inventory control. Proven ability to

answer questions from customers and give technical advice. Fosters strong professional relationships with

team members, management, customers and service providers.

Core Competencies

Responsible for overall operations of AT&T store. Ensures stock is accounted for to include future

requirements. Provides monthly reports on sales, service quality, and productivity goals. Proactive

training on new technology and continuous education on customer service. Identifies inventory

requirements and places a requisition to order new supplies. Has the ability to learn MILSTRIP. Highly

effective Manager with 10-15 employees. Handled warranty issues, plan adjustments. Mentors new

employees and provides on the job training. Provides excellent support and assistance to customers and

team members. Gives guidance to resolve issues. Ability to be flexible and supportive. Provides

employees with bi-yearly work reviews. Hires / fires when necessary. Maintains employee work

schedules. Ensures compliance with company’s regulations and procedures. Ability to cashier, full office

automations skills. Processed daily revenue and made night deposits. Analyzed and verified loan

applications to determine customer’s creditworthiness. Collected deposits if required and established

commercial or consumer loan for clients. Ensures adherence to safety rules and regulations. Provides

monthly classes on safety tips. Ability to coordinate detailed activities for working lunches and business

meetings. Self-motivated individual with problem solving skills. Team player with the ability to multi-

task. Provided clear communication and interpersonal skills.

Ensures that customers have a full understanding of their accounts and how fees and charges work.

Ability to handle high volume stress work environment.

Professional Experience

Teller - WELLS FARGO BANK 2013-PRESENT

Process payments, deposits, withdrawals, send referrals to open checking, savings, debit, credit cards,

loans, mortgages. Buy, sell and convert foreign currency. Process fraud and counterfeit cases. Custodian

of ATM. Add money complete deposit pulls in sole control and dual control. Train new team members

ASSISTANT MANAGER/MANAGER - ATT MOBILITY 2007 - 2011

Analyzed and verified creditworthiness of potential customers. Handled warranty issues and provided

excellent customer service skills. Act as an advocate for the customer, made logical decisions that

balanced customers’ needs with their requirements. Tracked sales appropriately and tested all new

technology before placed on sales floor.

LOAN OFFICER - HARRIS JEWLERS 2006 - 2007

Determined creditworthiness of new clientele. Established a relationship with the customer to match their

needs with requirements. Followed up with customers to verify satisfaction. Helps to resolve customer

complaints and handles all layaway questions and client files. Provides administrative assistance to the

office.

MANAGER – GO WIRELESS/Cingular 2002 - 2006

Provided excellent customer service to current clientele and potential customers. Provided one on one

training with customers to ensure they are familiar with their new phone. Taught classes on new

upcoming cell phone technology to gather customer’s opinions and suggestions. These comments were

used to build future cell phones for cell phone manufactures. Developed long term relationship with

customers and phone manufactures.

Education and Credentials

Attended the Harvard Business Leadership Program through a partnership with the AT&T management

program

Attended Palomar College to earn Associates Degree in Business Management

Rachel Rodriguez

760-***-****

Bianca Velezon

954-***-****

Lina Davenport

954-***-****

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