Markus Green

**** ***** **, *******, ** *****

310-***-****

acfunv@r.postjobfree.com

Education

American InterContinental University, Los Angeles, CA

Bachelor of Arts, Criminal Justice

Skills

Excellent time management skills

Effective problem solver

Negotiation expert

Exceptional telephone etiquette

Microsoft Office

Customer Service

Work History

Investor’s Business Daily, Culver City, Ca2002 – 2013

Customer Relations Supervisor

Investigated and resolved customer inquiries and complaints in an empathetic manner

Cross-trained and backed up other customer service managers

Met all customer call guidelines including service levels, handle time and productivity

Solved unresolved customer issues

Identified individual development needs with appropriate training

Maintained accurate records of Customer distribution issues

Trained staff on operating procedures and company services

Supervised a team of 10 employees

Conducted Monthly PowerPoint Presentations to the floor

Oversaw deliveries from point A to its destination

Handled technical/delivery issues via email

Professional Summary

Customer Relations Supervisor bringing extensive call center experience in inbound, outbound and blended environments. Over the years I have acquired strengths in client relations, problem solving, training and development. My exceptional customer care professionalism addresses inquiries and resolves problems as they arise. Before, I was recommended into the Customer Service Department I worked in the sales department for 3 years at the same company. In addition to my last job I have worked temporary jobs as a security guard, apprentice (Welder) and a labor worker. I am able to adapt to any position when needed.

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