Customer Service Administrative Assistant
Resume:
T heresa Dearing
rd
Overland Park, Kansas 66213
acfum6@r.postjobfree.com
SKIL LS:
Adaptability, Detailed Oriented, Excellent Communication Skills, Efficient, Ability To
M ulti Task, Proficient In Microsoft Office, Excel, Oracle, as well as other software
p rograms. Excellent Customer Service Skills. Very proficient in various administrative
d uties.
OBJECTIVE: To apply for an Ent ry Position within your company.
EMPLOYMENT H ISTORY:
Premiere Global Services
10813 W. 106 St
th
Olathe,KS.
Job Title: Conference Specialist
Duties: I was responsible for connecting client information and connecting them with their
conference calls. Other duties included setting up the conferences, communicating with the
speakers and moderators to ensure all information regarding the calls were correct as well
as verifying any and all participants allowed on the call. I was responsible for the
recording/playback of all conferences, testing the audio and monitoring the information
being captured for all participants and correcting any and all errors. H igh amount of
security and detailed was involved in this position.
Regus Business Center (Temporary Assignment)
2300 Main Street
Kansas City, MO
Dec 9,2013-Jan 3,2014
Job Title: Customer Service
D uties: Assisted with administrative duties, drafting legal documents for Attorneys in the
office, scheduling appointments, and correspondence. Greeting clients, and other various
administrative duties.
Century Link (Contract Position)
600 New Century Parkway
Gardner, Kansas
December 10 2012 to Nov. 2013
Job Title: Business Repair Technician
Duties: Receive inbound calls and assist customers in setting up repair t ickets for their
p hone lines as well as t roubleshooting voicemail issues, and long distance problems. Also
u pdate customers on the status of their dispatch. Worked with small and large businesses
i n data repair.
Centralized Showing Service
Overland Park, KS 66214
04/24/2012-Dec 2012
Job Title: Customer Service
Duties: Assist Real Estate Agents in booking home showings for potential home buyers as
well as following up with the homeowners in confirming appointments. Very proficient and
detailed in my duties.
EMPLOYMENT H ISTORY:
Garmin International
Olathe, KS 66062
03/2010-01/12
Job Title: Customer Service
Duties: Resolving customer concerns, questions and complaints via phone in a call center
setting
P rocessing orders for GPS units, accessories, and other miscellaneous
merchandise.
Assisting customers in setting up their personal accounts and walking them
through various download procedures. Answering customer Email inqui ries regarding order
s tatus, as well as
Troubleshooting basic repair questions, setting up warranty repairs and
Exchanges.
M UEHLBACH FUNERAL HOME (Temporary Assignment)
Kansas City, MO.
10/09-12/09
Job Title: Administrative Assistant
Duties: I worked performing administrative procedures which included answering phone
calls, keeping t rack of the financial statements, assisting the families in pre-arrangements
and well as funeral arrangements. I was responsible for the wri ting of the announcements
for the Kansas City Star.
I NTERNAL REVENUE SERVICE (Contract Position)
Kansas City, MO.
09/08-09/09
Job Title: Administrative Asst./Customer Service
Duties: I was responsible for implementing the new badge system for all government
employees which included fingerprinting, photographing, and activating all badges with
secured chips installed. I performed multiple administrative duties and processed all
v isitors from other IRS locations. I t rained incoming personnel and worked as a peer
monitor as well.
Education:
University of Arkansas
1984-1986
Bar ton County Community College
2005-2006
ACCOMPLISHMENTS:
I have received numerous certificates of achievement for Excellent Customer Service as well
as have maintained a 97% overall average performance in my evaluations.
I volunteer for Catholic Charities as well as other organizations throughout the area. I have
a lso served as a member of the Army Reserves as a Mili tary Police as well as spent twenty
years volunteering teaching a variety of classes to Active Duty M ili tary as well as reserve
personnel as a military spouse.
PROFESSIONAL REFERENCES:
Joy Wright
600 New Century Pkwy
Gardner, Kansas
Er in McDow
600 New Century Parkway
Gardner, Kansas
Yvonne Wilkerson
600 New Century Parkway
Gardner, Kansas
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