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Customer Service Sales

Location:
Cleveland, OH
Posted:
September 09, 2014

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Resume:

T yrone W. Robinson

***** ***** **. - *********, **** 44128

954-***-**** (Cell) - acful9@r.postjobfree.com

A d riven financial and management professional with a demonstrated track record of

maximizing customer service opportunities and consistently exceeding performance goals.

Accomplished in identifying and capturing opportunities to accelerate company expansion

and improve profit contributions. Adept in fast pace environments while employing strong

organizational skills with superb attention to detail.

CORE KNOWLEDGE & SKILL AREAS:

Sales Management Account Management Project Management

Staff Training & Development Account Origination Revenue Generation

CAREER PROGRESSION

Presidential Debt Solutions, Boynton Beach, FL 3/2010 - 8/2014

Senior Financial Specialists

Responsible for the generation of sales for the Real Estate Attorney by acquiring Clients

who are in need of real estate and Financial Services. Maintained a personal rapport and

created a win- win relationship with Clients and Vendors.

• Consulted personally with Clients seeking to refinance Residential Property and

Commercial Property.

• Assisted Clients in determining the best loan product for their budget.

• Qualified and evaluated Loan Modification applicants for government programs or

I n- House Bank Modifications.

• Increased business through a strong referral base by providing exceptional follow-up

and Customer Service.

GMA Financial Group, Hallandale Beach, FL 3/2008 - 2/2010

Sales Manager (2/2009 - 2/2010)

Team Leader (3/2008 - 2/2009)

Achieved sales goals by developing sales strategies for the company Vice President.

Generated new business through various marketing campaigns, including Telemarketing,

D irect Mailings, Email Blasts and Radio Advertising. Developed training and mentoring

p rograms to help sales representatives achieve sales goals.

• Exceeded team sales goals 5 months in a row increasing profits by $30,000 each

month.

• Developed Spreadsheet applications to assist in the qualifications for government

Loan Modification programs.

Scene Magazine, Cleveland, OH 9/2007 - 2/2008

Account Manager

Planned, coordinated and directed advertising campaigns for Clients of Classified and

Retail Advertising. Conferred with the Production Department, Photographers and other

Media Specialists to select media to be used and the estimated cost.

• Developed special displays and promotional items for musical events.

• Managed current Client base by developing print ads based on the Clients

marketing budget.

• Increased business through business to business solicitation, increasing revenue and

Client database.

The Mortgage Zone, Beachwood, OH 11/2005 - 8/2007

Mortgage Broker

Personally consulted with Homeowners seeking to sell, purchase or refinance as well as

assist Homeowners to determine the best loan product based on their household budget.

• Pre-Qualified and pre-approved loans to be submitted to the Underwriter.

• Evaluated loan applications.

• Reviewed Credit Reports of loan applicants.

• Monitored loans carefully: updating pipeline to track the progress of deals.

The Ohio Lottery Commission, Cleveland, OH 5/1987 -

10/2005

Information Technology Manager (8/1995 - 10/2005)

Records Supervisor (7/1988 - 8/1995)

Records Officer (5/1987 - 7/1988)

Managed the daily operations of the Information Technology Division to ensure State and

Federal regulatory Compliance was being achieved. Supervised and provided Agency

t raining on the latest technological advances in the Information Technology industry.

• Designed and produced Spreadsheets and Databases for the capture of all Agency

documentation and media.

• Provided approval of reports, papers and others records prepared by agency

personnel for clarity, completeness, accuracy and compliance with State policies and

regulations.

PROFESSIONAL DEVELOPMENT

Education:

Iowa Wesleyan College, Mt. Pleasant, Iowa

130 Credit Hours: Business Management/Administration/Marketing/Finance

Professional Training:

State of Ohio Management Training Program; Columbus, Ohio

Project Management

Spreadsheet and Database Development

Computer Skills:

Google Chrome

Windows 7 and Professional Business Suite

Genesis and Calyx Mortgage Software

References provided by request

Best Contact: Email or Cell Phone



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