Ebony Page

San Antonio

210-***-****

acfuhr@r.postjobfree.com

Objective:

To continue and pursue my outstanding trained skills and abilities in the work field of

Customer Service, Receptionist, Dispatcher, Management or Supervisor positions. To

have the opportunity for an opportunity with a successful company that has

advancement opportunities with excellent leadership. Provide and maintain status within

a company and the requirements to pursue and proceed future business and customer

satisfaction.

I am a very well maintained team candidate that is organized and business professional

at all times. Also, very detailed in all areas of assigned projects and deadlines, as well

with excellent time management.

Experience:

Will's Plumbing A/C San Antonio, TX

Customer Service/Dispatcher 07/2013 to 10/2013

* Dispatch technicians to service calls within service radius

* Provide customer service to callers inquiring regarding service,

accounts, and or general information

* QuickBooks Knowledge: accounts receivable and payables

* Nextrag software

* Sales/Estimates

Pioneer Plumbing Reseda, CA

Customer Service 04/2013 to 06/2013

* Sales/Estimates Department

* Offer additional promotional services within company

* Customer service follow up calls

* Reviews from customers (yelp, angie's list, bbb, etc)

JBS Mechanical San Bernardino, CA

Receptionist/Customer Service/Dispatcher 08/2012 to 12/2012

* Scheduling appointments for service for commercial, residential, and installation

* Dispatching technicians to service calls

* Billing and Accounting for residential and new construction

* Data entry and filing

* Ordering parts needed for service

* Process client memberships and upgrades

* Offer warranties on products and services

* Inbound/outbound calls

One Hour Heating & Air Conditioning Riverside, CA

Customer Service 02/2011 to 10/2011

* Scheduling service calls

* Inbound/outbound calls

* Maintaining sales quota

* Assist with billing and accounting

* Customer follow ups regarding service

* Data entry

Ashley Furniture Warehouse Murrieta, CA

Customer Service 05/2010 to 07/2010

* Confer with customers by telephone or in person regarding

Accounts and purchasing of products

* Issue refunds and credit memos

* Customer complaint department

ARS/Rescue Rooter Corona, CA

Team Lead/CSR 07/2008 to 05/2010

* Assign employees to specific job assignments

* Direct and supervise employees of no more than 20 in outbound call

center

* Hire, train, and evaluate personnel

* Data entry

* Inbound/outbound call taking

* Generate and submit daily, weekly, and monthly reports to GM's in

other divisions

Education:

Spring High School Spring, TX

Diploma 2004

General Education of requirements

Everest College San Bernardino, CA

Certificate 2007

* Medical Assistant

* Front and Back Office

* Type 55-65 WPM

Certificates: Food handlers, TABC

References: Available upon request

Contact this candidate