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Customer Service Manager

Location:
Orleans, ON, Canada
Posted:
September 09, 2014

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Resume:

Paul Andrew Forget

**** ********** *****

Orléans, ON K4A 3L2

613-***-****

acfuhb@r.postjobfree.com

** ***** ********** ********** ** Manufacturing, Distribution Centres, Retail,

SUMMARY:

including start-up launches, modifications, renovation/construction, installation,

and testing new systems. Creative abilities in visual merchandising, client

relations, operational and logistics planning, financial and inventory control,

recruiting and training.

HIGHLIGHTS OF QUALIFICATIONS:

Exceptional ability to prioritize work tasks and delegate effectively.

Highly organized, with strong time management skills to effectively work

under pressure in demanding work environments.

Skilled at producing correspondence and preparing reports.

Excellent facilitation, fluently bilingual communication and interpersonal skills.

Knowledge of all common office software programs.

A proven track record of key holder leadership positions.

PROFESSIONAL EXPERIENCE:

2013 – 2014 THE NORTHWEST COMPANY, Iqaluit, Baffin Island

C Store Supervisor, Major Markets Region, Remote Area

Open and close the store. Perform daily safe count. Order change and tobacco

requests. Pick up tills for deposit. Replenishment & restocking of merchandise

by department daily; including dairy, produce, grocery, Tim Horton's kiosk, pop

and potato chips, frozen foods,and cash wrap items. Facing the store. Perform

stock rotation, and check for outdated product. Perform markdowns and discards.

Keep accurate temperature logs and records. Inventory control. Maintain store

cleanliness. Visual merchandising, loss prevention. Report to C Store Manager.

2012 – 2013 SPENCER GIFTS, Place D'Orleans, Ottawa, ON

Sales Supervisor

Open and close the store. Bank deposits. Process daily and weekly shipments.

Inter store transfers of merchandise. Checkout at the cash. Pick up tills. Generate

monthly reports by department. Signs for promotion items and markdowns. Sales

floor customer service. Restocking & replenishment of plan-o-grams. Visual

merchandising. Loss prevention. Training of sales associates. Report to Store

Manager.

2011 – 2012 DEPOTIUM Mini Storage, Montreal, Qc

Storage Specialist

Open and close the store. Rental of residential and commercial units. Sell moving

supply boxes, blankets, packing materials, tape. Generate store reports. Inventory

control. Process Pre-Authorized payments by credit card and post dated cheques

monthly. Daily bank deposits. Responsible for the cleanliness of the facility. Loss

prevention. Monitor security cameras while on duty. Direct vehicle traffic for new

arrivals and move outs. Report to Regional Manager.

2010 – 2011 OLD NAVY #3344, GAP Inc, Laval, Qc

Sales Associate

Opening and closing of the store. Direct 2 Floor shipments(2x per week at 6am).

Sign 2 Sell and Markdowns. Checkout at the cash. Fitting rooms and runbacks.

Loss prevention. Sales floor customer service. Restocking and replenishment of

denim wall plan-o-grams. Inventory. Visuals. Report to Store Manager.

2007 – 2010 SANOFI AVENTIS, Laval, Qc

Distribution Centre Clerk

Responsible for all aspects of Distribution Centre. Order picking, packing, and

expediting of refrigerated, restricted access, toxic, narcotic, and dangerous goods

prescription drugs to Doctor's offices, Hospitals, and Pharmacists across Canada.

Radio frequency environment. Reported to Team Leader, Distribution and

Warehouse.

2003 – 2007 MAS Industries, Laval, Qc

Warehouse Manager

Responsible for all aspects of Warehouse. Loading and unloading of UPS, Day &

Ross, FedEx, SIMARD transport trailers and containers from the port of Montreal.

Operated and maintained a fleet of Toyota and Raymond forklifts(gasoline, diesel,

propane and electric). Order picking, packing, and expediting of after market auto-

motive parts across Canada. Radio frequency environment. Logistics planning.

Reported to Owner.

1995 – 2003 MATROX Electronics, Dorval, Qc

Printroom Supervisor

Media reproduction and duplication of User Guides, Quick Installation Guides, CD

Roms in house and outsourcing for Matrox Graphics, Visuals, Engineering, HR,

Legal Dept., and Administrative Intellectual Property documentation. Security

protocols for alpha, and beta testing of new software prior to market launch. Work

closely with the Technical Writers on translation for French, Asian, German,

Chinese,and Latin market issues with 3rd party suppliers and commercial printers.

XEROX and CANON certification. Reported to Warehouse Manager.

TRAINING, CERTIFICATION, SKILLS:

English and French language fluency. Raymond and Toyota forklift cards.

Canadian Red Cross / Croix Rouge Certified in Standard First Aid CPR / AED

Level A

References available upon request



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