Kevin Brooks

**** ******** **** **. # **

Houston, TX 77057

832-***-****

HYPERLINK "mailto:acfufu@r.postjobfree.com"

acfufu@r.postjobfree.com

OBJECTIVE: To find employment in which I can demonstrate my impeccable customer

service skills, and utilize my persuasive sales ability.

QUALIFICATIONS

Over the last 16 years I have been employed by a few different companies in which I

have demonstrated my strong customer service skills as well as my incomparable sales

ability. I have been known by my employers to achieve or surpass my employment

obligations. I am adequately qualified to work in a team environment or independently.

EDUCATION

Arianox Business & Technology College 1998-1999

Business Administration Certificate

Miami- Dade Medical Campus 1993-1995

Pharmacy Technician

EMPLOYMENT

Purolator Courier Mississauga, OT 2005-2013

Account Receivable Adjuster-Call Center

Adjust the account balance of existing customers via the phone or through email

Send out letters informing customers of overdue balances

Purolator Courier Mississauga, OT 2000-2004

Customer Service Professional-Call Center

Provided estimates, ordered supplies, and scheduled pickups for customers

Traced international and domestic parcels

Bank of Montreal, Montreal 2000-2000

Direct Manager

Called BMO clients & eloquently persuaded them to upgrade their existing services

and/or products

called prospective clients & articulated the benefits of acquiring a BMO Master card

Look TV 1999-2000

Customer Service Representative,

Called potential clients & explained our services and prices

Data entry & neatly filing away info about company & customers

Reese Brothers LTD. 1996-1998

Tele-Marketer

Solicited donations for Mothers Against Drunk Driving Canada

Data entry of pertinent information pertaining to donors

OTHER RELEVANT SKILLS

Author of two published books

• Willowcreek Disciple

• The 3rd Eye of Alley Cat Slick

• Freelance wrote for the Jamaican Gleaner (Toronto edition)

• Former writer for Cocoa magazine

AWARDS

• Recipient of the 2008 YMCA Peace Medallion (YMCA of Greater Toronto)

REFERENCES AVAILABLE UPON REQUEST

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