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Customer Service Manager

Location:
Kernersville, NC
Salary:
8.00 hr
Posted:
September 09, 2014

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Resume:

Tracy L. Grubbs

**** **** ***** **.

Kernersville, NC 27284

336-***-****(C)

Objective

A rewarding career in business/office operations, where I can utilize my

interpersonal skills, attention for detail, and organizational skills in

contributing to the goals and profitability's of that organization.

Professional experience

September 2010 - February 2014

County Line Grocery Kernersville,

NC

Manager

Daily operations of a convenience store.

Cashier/Cash management/customer service.

Stocking sale items inside store & pricing.

Updating prices of gas & in store sale items.

Control of stock & weekly inventory.

Weekly ordering of inventory/supplies.

Training & development of new employees.

Maintaining relationships with local business, customers, & distributors.

Cleanliness of store inside & out.

Daily inventory of gas & lottery tickets on hand & sold.

September 2003 - May 2009

Sagebrush Steakhouse Winston-Salem, NC

General Manager/Kitchen Manger

Daily operations of a restaurant.

Control of weekly & monthly budgets. (supplies, labor, food)

Processing payroll; calculating, distribution & ensuring accuracy.

Training & development of employees & managers.

Controlling inventory levels of food & supplies.

Conducting bi-weekly & end of month inventory.

Ordering all supplies for day to day operation.

Processing invoices for payment while staying within budgets.

Attending & holding monthly manager meetings.

Maintaining relationships with local business, customers & distributors.

Creating monthly schedules for managers; weekly for employees.

Conducting performance reviews for employees & managers.

March 2000 - June 2003

Sanitors Services, Inc. Winston-

Salem, NC

Operations/Human Resource Manager Greensboro, NC

Overseeing nightly cleaning of upscale office buildings.

Maintaining monthly budgets (labor & supplies).

Working with property managers on cleaning needs & concerns.

Hiring & training of new employees, supervisors & managers.

Maintaining monthly budgets (labor & supplies) entire company.

Costing of budgets for company to calculate monthly profits.

Controlling employee benefits (health/dental/life insurance & 401K).

Collection/distribution of payroll; organizing & checking for accuracy.

Completion of wage verifications, unemployment forms, garnishments &

government aid.

December 1996 - July 1999

Western Steer Family Steakhouse/Sagebrush Steakhouse

Winston-Salem, NC

Manager

Daily operations of a restaurant.

Control of budgets; (labor & supplies) and payment of invoices.

Monthly costing & inventory.

Control of payroll & employee benefits.

Implement training & development of new employees.

February 1994 - December 1996

Western Steer Family Steakhouse

Manager Trainee Kernersville, NC

Learning & mastering all positions of a family-oriented restaurant.

Food service & cash management.

Inventory management; ordering food & supplies.

Orientation of new employees & training.

Education

Winston-Salem, NC

1995 - 1997

Forsyth Technical Community College

A.A., Business Administration and Management

Significant areas of study included marketing, accounting, business

management, business law, economics, and computer data entry.



Contact this candidate