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Customer Service, Sales, Warehouse and Operations

Location:
Grand Rapids, MI
Posted:
September 09, 2014

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Resume:

Edward M. Sapita

**** ******* *****

Grand Rapids, Mi 49519

616-***-****

acfueh@r.postjobfree.com

Strategic, results oriented professional with diverse experience in numerous leadership roles and industries. Strong record of success

aligning organization initiatives to bottom line outcomes. Demonstrated expertise includes:

Professional Experience:

July 2010 – present

Financial Services Associate

As an independent business, my responsibility to provide all types of Financial and Insurance services, including but not limited to a

variety of insurance products, annuity contracts, mutual funds, wrap fee products and other products and securities issued or marketed by

a registered company.

March 2007 May 2009

System Integrations ( Midwest )

Schaefer Systems International, N.C

Responsible for the New business development and the existing customer database in the Midwest region. Primary responsibilities are:

Responsible to target and acquire accounts for new business that leads to company growth

Meet and exceed established sales activity and quota goals

Responsible for the meeting presentations at Distributor, OEM and B2B account levels.

Responsible to work closely with customers for the DC / warehouse layout, new methods development, work process design and

simplification, cost estimates, operations and physical warehouse improvements, and/or resolve engineering problems leading to

cost reduction and better customer service for their operations.

Work with local vendors on the mechanical, electrical and the controls specifications for a system.

December 2005 –April 2007

Sales/Project Manager

Conveyability Inc, Walker, Mi

Responsible for the New business development and the existing customer base in the Southeast territory of Michigan. Primary

responsibilities are:

Generate new leads and prospects through a combination of marketing tools such as telephone, email, case studies, newsletters,

brochures and catalogs.

Responsible to work with customers on material handling applications from concept through the final design on a variety of

applications such as sortation, pick to lite, pick modules, overhead power and free trolleys, palletizers.

Work with a range of material handling products for a variety of industries.

Work with local vendors on the mechanical, electrical and the controls specifications for a variety of applications for Midwest

customers.

April 1995 – October 2004

Business Development / Warehouse Operations

Dematic, (formerly Rapistan ) Grand Rapids, Mi

Responsible for the business development, implementation and strategic position of the RapidSHIP Industrial Products Program. Primary

responsibilities include:

Operations:

Responsible for the operations of a 72,000 sq ft warehouse and the logistics for all planning, scheduling and labor coverage to

meet shipping requirements.

Responsible for supply chain management and coordinate efficient business process with departments and suppliers.

Develop policies and procedures to follow, meet and comply to the ISO standard

Work through compliance with regulatory (CAL/OSHA/RMP/PSM) and plant safety guidelines. Involvement in monthly

maintenance safety meeting.

Worked with the manufacturing with Kanban and Kaizan process and the inventory group to implement the SAP software.

Responsible for the P & L operating budget.

Manage, coordinate and schedule the union personnel to meet the workloads by the shipping dates specified by customers.

Sales:

Establish, maintain and work closely with a national tiered distribution sales network, Dealers, System Integrators, OEM’s and

MRO’s (Fastenal, Grainger, MSC Industrial Supply, etc) to promote the industrial products and to meet/exceed financial

objectives.

Responsible to work with customers on material handling applications from concept through the final design on a variety of

material handling/ logistic applications.

Maintained an average of 20% annual sales growth rate.

Responsible to develop, implement and manage a marketing/ advertising plan to reach target markets.

Establish the RapidSHIP product line and expand with new products for incremental growth.

Manage and coach the sales team to establish new accounts and support the existing clients.

Establish the prices for each product line to meet corporate profit objectives.

December 1993 – March 1995

Customer Service Manager

American Induction & Heating Inc, Fraser, Mi

Responsible to coordinate and schedule the installation, commissioning and warranty for projects.

Managed and worked with Service Engineers to evaluate the symptoms for the troubleshooting of machinery equipment.

Coordinate and schedule all the labor hours for personnel repairing returned components and electronic boards.

Responsible for the P & L operating budgets for both departments.

Responsible for the annual performance appraisals for all Service Engineers.

Worked closely with the Sales department to maintain accurate records, review customer reports and strategize potential

opportunities for the Customer Service department.

Sept 1987 Oct 1993

Aftermarket Supervisor

Volvo Automated Systems Inc ( acquired by S.I Systems Inc in Sept 1988 )

Responsible for the Aftermarket Profit Center. The profit center consists of the Service/ Installation, Parts and Electronic Repair

Manager for the 12 direct personnel working in the Aftermarket departments.

Responsible for the installation, commission and warranty on all material handling projects.

Responsible to make customer trips to promote and sell Parts, Component Repair, Preventative Maintenance and Training

contracts on all material handling products and systems.

Responsible for the P & L operating budgets for each department.

Establish and coordinated the help desk and personnel with technical knowledge to support customers.

Responsible for the competitive analysis, implementation and administration of Parts and Component Repair pricing as well as

labor charge out rates.

Established and maintained standard procedures to comply with the company policies.

Coordinate and implement the remanufactured parts program.

Responsible to interface with all departments to help support customers.

April 1983 Sept 1987

Project/Service Engineer

Volvo Automated Systems Inc

Responsible for the complete system installation as well as the costs incurred on the projects.

Coordinate and managed multiple installations at the following companies: General Motors, Ford, Merck Pharmaceutical,

Rockwell Automation, Ricoh Corp, Hallmark Cards and Frito Lay.

Managed on site electrical and mechanical engineers for the installation of Automated Guided Vehicles, Automated Storage and

Retrieval and Conveyor Systems.

Responsible for the evaluation, troubleshooting and repair of the products, mechanically and electrically, for the run off and

acceptance of a complete system.

Education/Certifications:

Central Michigan University: Mt Pleasant, Mi B.S. in Service Administration.

Technical Careers Institute, Windsor, Ct A.S. in Electronic Technology

Salary: neg

Willing to Relocate



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