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Customer Service Project Manager

Location:
Spring, TX
Posted:
September 10, 2014

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Resume:

Corey Bosier

Spring, TX

acfu73@r.postjobfree.com

832-***-****

WORK EXPERIENCE

HMS Pharmacy Application Analyst / Deployment Team

Insight Global

Franklin,TN

January 2014 to present

• Clinical supports specialist overseeing on the ground analyst in implementation of HMS

Pharmacy Application Software

• HMS-Pharmacy Implementation

• CPOE experience, i.e. building and QA’ing order sets

• Responsible for overseeing all Phases of application build

• Assist with HMS file building and system integration

• Responsible for assisting in the clean-up and build of the formulary file and entering

information into excel spreadsheets

• Responsible for the Pyxis formulary clean up and crosswalk

• Reassign Pyxis IDs with new HMS corporate standards

• Test interfaces between multiple pharmacy systems

• Work with other members of the implementation team to ensure that all changes to

existing systems are successfully completed

• Coordinate end user training with pharmacy staff.

• Assures that application is current, accurate, responsive, and confidential and meets

JCAHO and other regulatory standards for documentation

• Unit testing to ensure all interfaces are working correctly

• Integrated testing to ensure all aspect of the build are working correctly

• Responsible for weekly updates to the Executive team on the progress of the conversion.

• Prepare weekly status reports for project manager

• Maintain order sets in test and live environments to reflect constant changes

• Test how changes in pharmacy module impact other modules before implementing

changes.

• Conduct order entry training

• Assist with go-live support.

Operations Specialist

CompleteRx

Houston, TX

March 2013 to December 2013

• Aseptic technique validation to assure company protocols.

• Inventory Management.

• Purchasing duties/experience with 340B and WAC accounts.

• Order entry and IV preparation with accuracy and detail.

• Experience in Omnicell go- live implementation.

• Go-live support.

• Evaluate pharmacy workflow.

• Experience in helping with controlling cost on drug spending. Formulary Management.

• Meditech build experience.

Lead Pharmacy Tech III Supervisor

BioScrip Applied Healthcare

Houston, TX

March 2011 to March 2013

• Managed 7 pharmacy technicians and 2 pharmacists.

• Assisted pharmacy manager on daily pharmacy operations.

• Order entry and IV preparation with accuracy and detail.

• Setting up delivery of medication and IV supplies.

• Ensured proper setup and coordination of new referrals.

• Aseptic technique validation to assure company protocols.

• Inventory control and processing pharmacy claims.

• Evaluate and implement workflow for maximum efficiency in a high volume IV

compounding pharmacy.

Lead Pharmacy Tech III/Buyer

CPS Pharmacy

Houston, TX

May 2009 to March 2011

• Integral involvement in setup of new facility, including software and inventory controls.

• Super user implementation experience with EMR, go-live experience in an inpatient

hospital

• Setting, including upgrading Accudose software.

Repairing and trouble-shooting Accudose i.e. (replacing med dispensing trays, pockets,

and computer hardware)

Set and maintained accuracy for Accudose settings to hospital requirements.

Conducted staff training for Accudose utilization.

Actively participated in development and maintenance of hospital formulary and IV

preparation. Experience with PAR levels.

Primary point-of-contact for billing, including purchasing of inventory and contracts.

Participated in Investigational Studies.

Aseptic technique validation.

Lead Pharmacy Tech/Buyer

McKesson

Houston, TX

March 2006 to May 2009

• Departmental primary contact for billing, including purchasing and inventory control, and

contracts.

• Formulary management and IV preparation.

• Maintained Accudose Med Machines.

• Participated in Investigational Studies.

• Aseptic technique validation

Pharmacy Technician

Texas Children's Hospital

Houston, TX

January 2001 to March 2006

• Prepared Dialysis medications, extensive compounding Chemotherapy and IV admix

preparation.

• Participated in the preparation of Investigational Studies.

• Extensive customer service to hospital staff.

Pharmacy Technician

PHR Staffing

Houston, TX

August 1999 to January 2001

Assignment - MHMRA Northwest Clinic Pharmacy

• Typed, filled and refilled new prescriptions. Processed insurance claims.

• Maintained/managed ACT Team involving 300 non-compliant clients.

• Assured weekly and monthly medications were timely filled and delivered.

• Case management with doctors, nurses, and caseworker for proper administration and

delivery of prescriptions.

Pharmacy Technician

Eckerd Drugs

Houston, TX

February 1994 to April 1998

• Labeled and distributed medications, updated customer records, and re-stocked inventory.

Provided patient medication refills to physicians.

Insurance verification, third party billing and customer service.

EDUCATION

Biomedical Engineering and Pharmacy

Texas Southern University - Houston, TX

AWARDS

Certificate of Excellence

November 2012

• Customer Service Award given to employees that get a certain number of feedback from

patients.

Certificate of Excellence

January 2013

• Customer Service Award given to employees that get a certain number of feedback from

patients.

CERTIFICATIONS

National IV Certification

Texas State Board of Pharmacy

Certified Pharmacy Tech

California State Board of Pharmacy

ADDITIONAL INFORMATION/SPECIAL SKILLS

AS400

19 years of Pharmacy Technician with diverse industry background

IV Certified

13 years IV admix/compounding

Structured C-Programming, advanced experience with Mac's and PCs, software expertise

(MS Word, Excel, Claris Draw Graphics), 10-Key touch, and courier service delivery.



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