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Project Manager Customer Service

Location:
New York, NY
Posted:
September 10, 2014

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Resume:

Experience Summary

.

. Around *.* years of total experience in IT as a Senior Quality Assurance

Engineer with a wide range of software testing practices, technologies

and functional domains. Strong experience in manual testing and

knowledgeable about automation testing tools like QTP, Selenium.

Responsibilities included requirement Analysis, test management & co-

ordination, process improvement, test automation and Testing.

Specialties: Performed manual testing of web based application in

addition to client server desktop applications. Experienced on Smoke

Testing, Functional Test Execution, Integration Testing, System Testing,

GUI and User Acceptance Testing and Regression Testing. Also assisted

with Device (Mobile) Testing for client specific applications.

. Knowledge Domain: Banking, Credit Cards & Tax.

. Current Skills sets: Manual Testing: Regression testing, Retesting,

GUI testing, Database testing, UAT Testing.

. Tools & Packages: HP ALM, Quick Test Pro, Team Track, SQL Server2008 &

2012.

Personal Details

Address 6208, Ashford Gables Dr, Dunwoody, Atlanta, GA -

30338.

Contact

Information Mobile: +1-404-***-****

E-mail ID: acfu6h@r.postjobfree.com

Date of Birth 21st March, 1984

Marital Status Married

Nationality Indian

Strength Friendly, Team Player, Fast Learner, Ability to work

with Dedication and Integrity, Self-motivation to

excel if responsibilities assigned.

Languages English, Hindi, Marathi, Bengali

Passport Details Number: G1903115

Date of Issue: 12-02-2007

Date of Expiry: 11-02-2017

Visa Details H1-B (Specialized Skill Category US Visa)

Date of Issue: 21-08-2013

Date of Expiration: 20-08-2016

Educational Qualifications

Degree / University / Description Year

Certificate Institute

B.Tech (IT) Yashwantrao Chawan Bachelors of 2007

Maharashtra Open Technology in

University, Nashik, Information

MH Technology.

D.C.S State Board of Diploma in Computer 2003

Technical Education Science.

and Training, Mumbai,

MH

S.S.C State board of Secondary School 2000

secondary Education, Certificate.

Mumbai, MH

Employment History

Company Designation Period

Hexaware Technologies Ltd Sr. Software January2011 - till

Engineer date

TCS Eserve Ltd Test Analyst August 2008 -

January 2011

Quality Kiosk Technologies Pvt Ltd Trainee Test December 2007 -

Analyst July 2008

Current Location

Currently working as Software Engineer for Hexaware Technologies Ltd in

Atlanta, GA

Technical Experience

Operating System MS-Windows 9x/2000/NT 4.0/XP

Testing Skills Manual Testing: Regression Testing, Retesting, GUI

& Database Testing, Smoke & Sanity Testing.

Web Technologies ASP, HTML, VB 6.0

RDBMS MS-SQL Server 2008 & 2012

Project Details

Project SCOUT - BICS (Business Incentive Credit Services)

Application Type Web Based Application

Environment .NET

Testing Types Manual testing: GUI, Smoke, Regression,

Migration, Retesting

Client Ernst & Young

Vendor Hexaware Technologies Ltd. (Alpharetta, GA, US)

Domain Tax & Assurance

Duration 22-Nov-2011 TO Till Date

Responsibilities:

Project Understanding & Analysis : Understanding BRS, SRS, CMD,

Business Test cases

Preparing Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Maintain in ALM (HP - Application Lifecycle Management)

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Knowledge Transfer sessions to team members on application

functionality.

Description:

Scout Webservices are set of business services which handle Tax Credit

related incentive. The services register and calculate tax credit

incentive for various firms and companies within USA. This helps

companies to promote the hiring of individuals who qualify as members

of target groups, by providing a federal tax credit incentive.

Project SCOUT Webservices

Application Type Desktop and Web Based Application

Environment .NET, VB 6.0

Testing Types Manual testing: GUI, Smoke, Regression, Retesting

Client Ernst & Young

Vendor Hexaware Technologies Ltd.

Domain Tax & Assurance

Duration 21-Mar-2011 TO Till Date

Responsibilities:

Project Understanding & Analysis : Understanding BRS, SRS, CMD,

Business Test cases

Preparing Smoke Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Maintain in in ALM (HP - Application Lifecycle Management)

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Knowledge Transfer sessions to team members on application

functionality.

Description:

Scout Webservices are set of business services which handle Tax Credit

related incentive. The services register and calculate tax credit

incentive for various firms and companies within USA. This helps

companies to promote the hiring of individuals who qualify as members

of target groups, by providing a federal tax credit incentive.

Project GIS (Global Independence System)

Application Type Web Based Application

Environment .NET

Testing Types Manual testing: GUI, Smoke, Regression, Retesting

Client Ernst & Young

Vendor Hexaware Technologies Ltd.

Domain Tax & Assurance

Duration 01-Nov-2010 TO 11-Mar-2011

Responsibilities:

Project Understanding & Analysis : Understanding BRS, SRS, CMD,

Business Test cases

Preparing Test Estimation

Description:

The Global Independence System (GIS) was introduced to meet the growing

number of Challenges related to international auditor independence -

especially with regards to the intensified economic integration between

entities and globalization. The auditor not only has to maintain

independence from the audited entity, but also remain independent from

entities related, or affiliated, to that entity. This independence must

then be visible to third parties.

Ernst & Young established the GIS to meet these increased independence

requirements. GIS provides powerful data collection and presentation

tools, including the ability to see the linkages between corporate

entities and the ability to annotate (markup) corporate tree

information.

Project Citi Cards Customer Service - RPL (Retail Private

Label Banking)

Application Type Desktop Based Application

Environment VB 6.0, SQL SERVER 2000

Testing Types Manual testing: GUI, Regression, Retesting, UAT

Testing

Client Citibank N/A

Vendor TCS Eserve Ltd.

Domain BFSI

Duration 01-Dec-2008 TO 03-Jan-2011

Responsibilities:

Project Understanding & Analysis : Understanding BRS, SRS, CMD,

Business Test cases

Preparing Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Maintain in Clear Quest (IBM- Rational)

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

This is a VB application which is used by the organization to provide a

quality Customer Service to Citibank customers who holds a Card of the

same bank.

Customer Service representatives used this application to process

Credit Card Payment, follow up for delinquent status, Late Free

processing, Increase Credit on any customers account.

Project Citi Cards Collections - Sawgrass (Banking)

Application Type Web Based Application

Environment .Net, SQL SERVER 2000

Testing Types Manual testing: GUI, Regression, Database,

Retesting, smoke, sanity, Security, UAT Testing

Client Citibank N/A

Vendor TCS Eserve Ltd.

Domain BFSI

Responsibilities:

Project Understanding & Analysis : Understanding BRS, SRS, CMD,

Business Test cases

Preparing Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

This is a web based application which is used by the organization to

keep a track of transaction done by Citibank customers who holds a Card

of the same bank.

This is an application which was developed to have all the modules

under one application and transfer the from VB6.0 platform to .Net

platform to increase performance of the entire application.

Project HDFC Bank(Net banking)

Application Type Web Based Application

Environment .NET, SQL SERVER 2000

Testing Types Manual testing: GUI, Regression, Database,

Retesting, smoke, sanity, Security

Client and Vendor HDFC Bank

Vendor Quality Kiosk Technologies Pvt Ltd

Domain BFSI

Responsibilities:

Project Understanding & Analysis : Understanding BRD, SRS, CMD,

Business Test Cases

Preparing Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

This website is used for making online transactions like Fund transfer,

Bill Payment, Viewing Account information. Also it has different

sections for Credit Card, Mutual Fund and Loans.

Project ICICI Direct(Equity)

Application Type Web Based Application

Environment ASP, SQL SERVER 2000

Testing Types Manual testing: GUI, Regression, Database,

Retesting, smoke, sanity, Security

Client and Vendor ICICI Direct

Vendor Quality Kiosk Technologies Pvt Ltd

Domain BFSI

Responsibilities:

Project Understanding & Analysis : Understanding BRD, SRS, CMD,

Business Test Cases

Preparing Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

This application is used for making online transaction like buying and

selling of shares for different script codes. Also order modification

and cancellation can be done as per the Client requirement.

Project Reliance Money Trading

Application Type Web Based Application

Environment .NET 2003, SQL 2000

Testing Types Manual testing: GUI, Regression, Database,

Retesting, smoke, sanity, Security

Client and Vendor Reliance Money

Vendor Quality Kiosk Technologies Pvt Ltd

Domain BFSI

Responsibilities:

Project Understanding & Analysis : Understanding BRD, SRS, CMD,

Business Test Cases

Preparing Test cases, Defect Log & Maintain in FTP Server

Detecting & reporting bugs & classifying them based on the severity

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

This application is used for making online transaction like buying and

selling of shares for different script codes. Also order modification

and cancellation can be done.

Project Associates Sites of State Bank of India covering

Mysore, Patiala, Saurashtra, Hyderabad, Indore,

Travancore, Bikaner and Jaipur

Application Type Web Based Application

Environment .NET 2003, SQL 2000

Client and Vendor State Bank of India

Vendor Quality Kiosk Technologies Pvt Ltd

Domain BFSI

Responsibilities:

Project Understanding & Analysis : Understanding BRD, SRS, CMD,

Business Test Cases

Preparing Test cases, Defect Log & Maintain in FTP Server

Detecting & reporting bugs & classifying them based on the severity

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

The Accounts Details and Current Balance details of given Account

number were tested regressively and the Performance of those

applications was to be measured.

Project ICICI Bank

Application Type Web Based Application

Environment .NET 2003, SQL 2000

Client and Vendor ICICI Bank

Vendor Quality Kiosk Technologies Pvt Ltd

Domain BFSI

Responsibilities:

Project Understanding & Analysis : Understanding BRD, SRS, CMD,

Business Test Cases

Preparing Test cases, Defect Log

Detecting & reporting bugs & classifying them based on the severity

Interacting with Business Analyst, Project Manager, Team Leaders and

Developers to sort out the discrepancies.

Description:

This website is used for making online transactions like Fund transfer,

Adding a payee and has various sections for Bill Payment, Demat, Loan,

My Accounts etc.

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