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Customer Service Human Resources

Location:
Creedmoor, NC, 27522
Posted:
September 10, 2014

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Resume:

MIA B. EVANS

*** ******* ****

Mobile: 919-***-****

Creedmoor, NC 27522

Email: acfu5x@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A highly motivated, compassionate worker with solid knowledge and

experience in the clerical and administrative field. Detail oriented

self-starter with demonstrated ability to set realistic priorities and

complete multiple complex assignments simultaneously. Diversified

background encompasses administrative, customer service, and proficient

word processing. Confident decision-maker and effective problem solver

with leadership abilities. Able to work independently, or as an

integral part of a team effort. Experienced in the use of various word

processing programs.

AREAS OF STRENGTH

OFFICE ADMINSTRATION SECONDARY

SUPERVISON CUSTOMER SERVICE

SCHEDULING WORD

PROCESSING PROJECT

MANAGEMENT

EXPERIENCE

SIGMA XI, THE SCIENTIFIC RESEARCH SOCIETY

Durham, NC

COORDINATOR OF EDITORIAL OPERATIONS (American Scientist

Magazine) 5/2004 - present

. Responsible for processing all permission requests.

. Coordinate correspondence between authors, editors, and vendors.

. Manage European republication agreements.

. Prepare quarterly royalty payments to authors.

. Maintain documentation for entire process of magazine.

. Manage copyright filing process with Library of Congress.

. Compose correspondence for out going notification of copyright

violations.

. Prepare incoming cartoons for routing to editors.

. Prepare check requests for author honoraria for each issue.

. Proofreading articles for errors or changes.

. Generate PDF's of each article to send to authors, and for use on the

online version of American Scientist.

. Responsible for preparing invoices for commercial use of American

Scientist articles.

. Maintain invoices detailing purchases of editorial images for

magazine.

. Responsible for text layout of the Annual Index of American Scientist.

. Maintain database of all author information.

. Placement and update of boiler plates for each article composed.

SIGMA XI, THE SCIENTIFIC RESEARCH SOCIETY

Durham, NC

ADMINISTRATIVE COORDINATOR (Human Resources)

1/2001 - 5/2004

. Responsible for production and mailing of new initiate's membership

certificates.

. Purchasing of general office supplies.

. Provide administrative support to Human Resources Director.

. Compose correspondence for out going initiates.

. Maintain inventory of necessary forms and supplies for accomplishing

various mailings.

. Maintains daily departmental mailing forms and UPS billing.

. Generate monthly reports of employee's personal mailing charges and

submit report to Budget & Finance.

. Responsible for the printing and shipping of dues notices, membership

kits, and other requested material.

. Processing of requested back issues of American Scientist along with

any requested articles.

. Processing of incoming and outgoing mail, including UPS, FedEx, and

Airborne.

. Inventory control management.

. Responsible for taking daily deposits to bank for processing.

Mia B. Evans Cont. Pg. 2

NORTH CAROLINA STATE EDUCATION ASSISTANCE AUTHORITY

Durham, NC

LEAD ASSISTANT

5/1998 -1/2001

. Provide administrative support for Loan Origination Services of

Student financial aid programs.

. Typing, proofreading, electronic record maintenance, and alphabetical

and numerical filing.

. Processing bankruptcies, service cancellation requests, verifications

of employment, and information request.

. Compose correspondence as requested by Manager of FFELP Information

Services.

. Provide secondary supervision, delegate assignments, assists in

training staff as directed.

. Communicates on a daily basis with other NCSEAA section personnel

(Accounting, Computer Services, Administration, and Attorney General's

Office) on behalf of FFELP Information Services regarding problem

solving and requests for information.

. Confirmation paid in full letters.

. Generation of an average of 100-250 letters weekly.

. Designed and composed training manual for the Processing Assistant

position while working in the Nurse Scholars Program

COMPUTER SKILLS

AS/400 Mid-Range Computer - Client Access Internet

Microsoft Access

Applied Voice Technology - Rightfax

Easy Access - Credit Reporting Program

Scanner

IBM-

Compatible Personal Computer

Microsoft Windows 95, Windows 98, Windows NT

Microsoft Office 2010

WinFax Pro 8.0 - Communications

PowerPoint

Real Vision - Desktop Publisher

Quark

Adobe InDesign

Adobe Creative Suite 5

EDUCATION

Argosy University - Phoenix Arizona (Online) Major: Psychology 2010 -

2012

Durham Technical College - Durham, NC Major: Technical Information

Systems 2003-2004

Rutledge Technical College- Durham, NC. Major: Secretarial Science and

Business Management 1991-1992

Hillside High School - Durham, NC. High School Diploma. Graduated 1989

RELEVENT COURSES AND SEMINARS

SEMINARS: Excelling as a First-Time Supervisor - 6/99

Effective Communication as a Supervisor-

9/99

Managing Stress in the Work Place -

4/99

How to Give Effect Performance Evaluations

- 2/2000

Conflict Management & Confrontational

Skills - 1/2000

Postal Regulations - 5/2001

Introduction to Management Control - 2/2004

COURSES: Excel 97/2000

PowerPoint Presentations

Members Only Training



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