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Customer Service Sales

Location:
Fort Lauderdale, FL
Posted:
September 08, 2014

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Resume:

MATTHEW NEWTON

**** ** **** ** #***, Fort Lauderdale, FL 33305

acftxr@r.postjobfree.com 954-***-****

PROFILE

Seasoned sales and marketing leader in new business development, creative

merchandising,

and account management in retail and consumer oriented industries.

AREAS OF EXPERTISE

Customer Service ● Market Penetration ● Contract Negotiation ● Dealer Networks ●

Strategic Planning ● Process Optimization ● Team Leadership ● Brand Positioning ●

Market Analysis ● Profit Maximization ● Business Forecasting ● Sales Promotions ●

Merchandising ● Business Intelligence ● Product Life Cycle Management

EMPLOYMENT

Macy's 2012 2013

Sales Manager

Top sales manager in one of Macy's "Best" stores. Managed the "Home" department and the

"Fine Watch and Jewelry" departments. Consistently met or exceeded monthly sales goals.

Supervised a team of 40 people. Top connect and assist scores in the store. Highest audit score

ever achieved in Short Hills Fine Jewelry department. Exceeded pre sale goals for all major sales.

Ran "Coach the Coach" sessions to provide training to the other sales managers. Developed new

coaching methods to improve Macy's credit account openings. Assisted under performing

departments to help improve store overall scores. Re merchandised department to better suit the

upscale environment of Short Hills mall. Received accolades for my merchandising efforts.

Mentored sales associate on future manager track

Self Employed 2007 2013

Sales Consultant

Provide retail and wholesale businesses practical consultant services. Specializing in consumer

oriented industries. Sales and management training, business plan preparation, SWOT analysis,

expansion and contraction plans, marketing and advertising, distribution channels, retail network

development, new market introduction (Latin America and Caribbean), and company evaluations.

Wings Of Time 1998 2007

Manager

Ran the US and Latin American divisions for Bell &Ross watches. Took the company from

struggling to a nationally recognized, respected and profitable brand. Went from less than half a

million in sales to over $12 million when I left. Launched iconic "BR01" watch and through creative

marketing created a highly in demand watch. Put together sales and marketing team still in use to

this day. Developed the retail network from 15 dealers to 70 plus dealers. Organized and attended

industry trade shows and special events. Extensively traveled the US and Latin America.

Introduced B&R to the Argentinian. Brazilian, and Panamanian markets. Coordinated with the

Mexican distributor to improve that market.

Bailey Banks and Biddle 1994 1998

Sales Associate

In charge of all day to day operation of high end jewelry and watch store. Responsible for: sales,

training, repairs, scheduling, P&L, inventory, special orders, and security.

Community Auto Parts and Service 1990 1993

Manager

Managed full service repair center and auto parts store. Oversaw a staff of 20 including drivers,

mechanics, service writers, cashiers, counter people, and support staff. Responsible for inventory

control, customer service, staff scheduling and general day to day business duties.

Education

University of Maryland, College Park, MD

Montgomery College, Rockville, MD

Gemological Institute of America, New York, NY

Software, Quickbooks, BioTrack, SalesForce, NetYield

Other

O.P.T.I.O.N.S., Bethesda, MD 1990 1995

Co Founder and Board Member

O(pportunities) P(rovided) T(rough) I(nteractive) O(rganized) N(etwork) S(ystems). Mentoring

program for underprivileged youth in the Montgomery County School system. Coordinated with

local business leaders, politicians, and school officials to place kids in mentoring programs in the

corporate world. Started in Bethesda Chevy Chase High School and rolled out to a majority of the

high schools in Montgomery County, MD. Later taken over by the county school system.



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