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Customer Quality Control

Location:
Miami, FL
Posted:
September 08, 2014

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Resume:

Sara Martinez 787-***-****

**** ******* ** *** ***

Miami Beach, FL 33139

acftvt@r.postjobfree.com

Objective: To obtain a position as a Planner/Buyer or Customer Services where I

can put to good use my education, practical knowledge, and

communications skills.

Profile: Trained and experienced in Industrial Management with major

involvement in raw materials. Effective in the development of clear

objectives and effective in leading teams to optimize results.

Ability to identify operational needs and to make the best use of

available resources. Maintains accuracy and precision in constantly

changing environments. Excellent interpersonal skills with

co-workers, superior and external collaborators. Fully bilingual in

English and Spanish.

Education: MBA, Industrial Management. Interamerican University of Puerto Rico,

Metropolitan Campus, P.R. 1996

BBA, Management with a minor in Marketing. Interamericana University

of Puerto Rico, Metropolitan Campus, 1987

Experience:

Gersh Academy International 2012-2014 Children's on the Autism

Spectrum

Part-Time Job - Gardening class

Children's participation each stage of caring for the garden in

hand's on fun and educational manner, in order to spark their innate

love of nature. Organic garden, compost, soil nutrition and seed

germination

Germinare- own Business

Growing micro green, sprout and sales to the restaurant and health

foods

Cook No More, Inc.- 2001- 2012

Owner- Restaurant

In charge of all aspects of Business, Training, handling inventory,

cost control, purchasing, budgeting, ordering, strategic marketing

and redesigned menu.

Ability to perform under pressure. Collaborate with kitchen staff on

new recipe development and quality control standards. Interface with

Healthy Inspectors to ensure full compliance and licensing.

Establish and maintain customer relations. Increased customer

satisfaction thorough targeted customer survey. Ensure excellent

patron experiences by providing superior services and quality foods.

Planner/Production Scheduling

Eaton Corp. Cutler Hammer, Puerto Rico Arecibo, P.R. - 2000

to2001

Coordinate and direct daily operations in the Customer Services

department. Demand planning /Master Production Scheduling and

negotiation of load plan. Responsible for order scheduling, customer

orders expedites, and daily contact with the Customer Support Center

at Pittsburgh Headquarters to provide feedback on critical products

as well as forecasting needs.

Planner/Buyer/ Customer Services

Eaton Corp. Cutler Hammer, Puerto Rico Toa Baja 1991-2000

Responsible for raw material planning and purchasing to support six

high volume productions lines.

Provides timely flow of material and inventory reduction objectives

to support monthly production commitments.

Complies with TQC and JIT philosophies, ISO 9000 parameters, directly

involved with Kanban inventory systems.

Supported new product implementation.

Maintained lead times and cost for proper planning and budgeting.

Interpretation of drawing and specifications.

Strategic Material Planning.

Notable achievements: reduction of scrap by 60% overtime decreased by

13%, surpassed load performance by 2.3% and eliminated air freight

expenses through a better coordination of purchases.

Recipient of the EQUAM Performance Award in 1994.

Skills: Negotiation / MRP

Leadership

Problem Solving

Computer Literacy

Proactive, self starter, fast learner

Customer services oriented

Logistics

Affiliations: Puerto Rico Buyers Association, member and affiliated with the

National Association of Purchasing Managers

Training: JIT Philosophy- M.R.P. - KANBAN-Purchasing Management Course

Structure Team Problem Solving Workshop, Eaton Quality Institute

Fundamental Basics for Improved Operations and Productivity, Cutler

Hammer

Basic Principles in Purchasing, Puerto Rico Buyers Association

How to Manage the Conveying Function, Puerto Rico Buyers Association

Escuela Hotelera de Puerto Rico- Cost improvement, Serve safe, Food

Management

References: Available upon request



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