Donald Booth

*** *** ***** *******

Mt. Juliet T.N. 37122

615-***-****

EXPERIENCE

Xerox Corporation, Franklin, Tennessee

Area Service Manager - 2009 to August 2014

* Manage/ Coach/Grow 30+ employees to meet/exceed company KPI's,

while maintaining exceptional customer satisfaction.

* Provide leadership that fosters teamwork, gains employee respect,

through empowerment, and encourages open communication. Recommend,

implement and coordinate with peers to share best practices that

enable employee development, training and performance.

* Maintain a high level of profitability.

* Conduct customer meetings to ensure complete satisfaction, with all

aspects of partnership.

* Work with sales partners to increase workload/resolve customer issues.

Achievements: Number One Area Service Manager (ranked in the top

three every year)

Document Centre Technical Specialist -

* Provide technical assistance to resolve complex issues, over a

five states

* Provide post school experience to newly trained

technicians

Achievements: Peak Performer

Senior Customer Service Engineer -

* Maintain/repair equipment in the field, at customer's

site

* Work with team members to provide a high level of

customer satisfaction

* Lead a workgroup environment to achieve company

metrics

Achievements: Presidents Club

Customer Service Engineer -

* Maintain/repair equipment in the field, at customer's

site

* Work with team members to provide a high level of

customer satisfaction

United States Navy, Little Creek, VA

2nd Class Petty Officer -

* Supervise lower ranked enlisted personal to ensure work is

completed correctly/timely

* Report progress to supervisor

CERTIFICATES

Lean Six Sigma Yellow Belt

Leadership through Quality

EDUCATION

Fulton Montgomery Community College, Johnstown, New York

Major: Electrical Technology

Degree: AAS Electrical Technology

Xerox Corporation, Nashville, Tennessee

Area Service Manager Career Path

New Horizons, Nashville, Tennessee

MSCE Certification

Union College, Schenectady, New York

Major: Electronic Engineer

Reason for leaving: Transferred for Xerox out of State

United States Navy

Rate: Boatswain Mate

Rank: Second Class Petty Officer

State University of New York, Cobleskill, New York

Major: Agricultural Engineering

Reason for leaving: Change of Curriculum

INTERESTS

Networking, Computer Repair, Hunting, Fishing, Wood Working

REFERENCES

Provided upon request

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