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Customer Service Manager

Location:
Colorado Springs, CO
Posted:
September 08, 2014

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Resume:

Jungok Lee Becker

**** *** ****** **

acftrr@r.postjobfree.com

Colorado Springs, CO 80917

Mobile

719-***-****

Accomplished teacher with extensive experience in developing curriculum for

Korean/English language and cultural classes. Exceptional background in

designing meaningful and effective coursework that engages students and

expedites learning. Demonstrated leadership skills with a solid ability to

motivate and teach students of all learning levels. Practical experience

being born and living in Korea. Proven track record of providing distance

learning.

SUMMARY OF QUALIFICATIONS

. Distance Learning

. Curriculum Design

. Assessment Tools

. Cooperative Learning

. Interactive Learning

. Classroom Management

. Organizational Skills

. Communication Skills

. Motivation Skills

. Volunteer Work

. Interpersonal Skills

. Differentiated Instruction

. Creative Lesson Planning

. Mentoring, Coaching and Collaboration

. Multimedia Technologies

. Intercultural Communication

. Multicultural Diversity

.

PROFESSIONAL EXPERIENCE

Korean Instructor . 08/2013 - Present

Mid Atlantic Professionals Inc. DBA SSI, Germantown, MD

As on-line Instructor teach military and government personnel. The

curriculum includes listening, speaking, reading and writing skills. Also

included in the curriculum is a geopolitical, economic, cultural, and

social issue. Integrate technology in the online classroom and in the

students' homework assignments. Instruct the class using white oboard and

students utilize RapidRote to practice their target language. Developed all

learning materials.

Hotel Manager . 08/2011 - 06/2013

Super 8, Fountain, CO

Responsible for the overall success of the hotel, meeting or exceeding

planned objectives for revenue and profit. Ensured superior service is

provided to all guests and product quality standards are met. Identified

and resolved problems in a timely manner. Customer service responded and

resolved all guest complaints timely and appropriately. Supervisory

responsibilities include interviewing, hiring, training employees, and

apprising performance.

Korean Instructor . 11/2009 - 07/2011

MILANGUAGES, Altamonte Springs, FL

Served as a professional linguist who delivered language instruction in

corporate, training or government facilities nationally, in person, or

online. Specialized in providing foreign language and cultural awareness

training using the communicative approach for teaching.

. Taught real life speaking skills to prepare students to communicate

utilizing the Korean language.

. Conducted briefings involving integrated language skills, requiring

different instructional modes for presentation, practice, and

evaluating program effectiveness.

. Integrated language skills including articulation, sound

discrimination, contextual guessing, translation, participatory and

non-participatory listening, reading comprehension, connected

discourse, basic communication strategies, practice, and evaluation.

. Conducted informal pilot studies in the classroom, monitoring

effectiveness by monitoring student feedback and performance.

. Actively participated in procedure and program development of

curriculum and training objectives.

. Developed teaching plans and schedules; planned the sequence, mode,

content, and difficulty of lesson plan to enhance instructional

effectiveness. .

Office Manager . 02/1994 - 07/1998

SOUTH AND NORTH KOREA INSTITUTE OF REUNIFICATION, Seoul, Korea

Managed day to day office operations of the Institute of Reunification.

. Organized and managed conferences by making the arrangements for guest

speakers based on the plan provided by the lead program manager

. Conducted briefings, and coordinated with Human Resources.

. Organized and implemented marketing plans by contacting broadcast

networks, radio stations and newspapers and invited them to attend the

conferences.

. Authored updates and implemented regulatory guidance.

. Ensured the proper maintenance of the automated database and office

files and records.

Chinese Instructor . 08/1990- 06/1993

JAEIL FOREIGN LANGUAGE INSTITUTE, Anyang, Korea

Chinese language instructor that taught adult students.

. Provided basic and intermediate Chinese language instruction to adult

students and other personnel.

. Responsible for preparing new course materials and activities for

each level of class using a combination of audio and video resources.

. Graded student's work and assisted with the evaluation of other

students.

. Tailored curriculum for different levels of students.

EDUCATION

MA in Education, Culturally and Linguistically Diverse Education,

Colorado State University- Pueblo, Pueblo, CO, May 2014.

Information Technology, Pikes Peak Community College, Colorado

Springs, CO May 2009.

BA in Chinese Language and Literature, Kookmin University, Seoul,

Korea, February 1990.

ADDITIONAL INFORMATION

TRAINING: Army Family Team Building (AFTB) Leadership Training II,

Army Family Team Building (AFTB) Leadership Training III

COMPUTER SKILLS: Proficient in Microsoft PC applications, including

Windows 7, Microsoft Office; Word, Excel, Access, Power Point, and

Outlook.

PRACTICUMS

2013, Fall Semester at Colorado State University-Pueblo in ESL, CO

Pueblo

2013, Fall Semester at Erving Elementary in ESL, CO Pueblo

2014, Spring Semester at Liberty Point Elementary, CO Pueblo

PRESENTATION

"Using AlphaSmarts to Improve the Motivation and Performance of

Struggling Second-Grade Writers"

Presentation at Graduate Research Symposium, April, 2014, Pueblo, CO



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