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Technician Quality Assurance

Location:
Raleigh, NC
Posted:
September 08, 2014

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Resume:

Nicholas Noel

**** ********* **.

Winterville, NC 28590

513-***-****

acftor@r.postjobfree.com

Work Experience

Field Service Analyst 2: 02/14-present

Catholic Health Partners: Cincinnati Ohio

-Monitoring problem ticket work ques. Standard PC/printer break-fix tasks.

Deployment of new PC's/printers (Staging, unpacking, Imaging and

deployment).

-Prepares Quotes and Documentation for the Purchase of I.T. related

Equipment.

-Team Leader for the Site Survey Team during the Inventory of 6000+ PCs in

the Mercy environment (Cincinnati region) for the Windows 7 Upgrade

Project.

-Team Leader Mercy Fairfield location for the Active Directory Migration

Project for all PC equipment and Agency wide accounts from a Regional

Domain to an Enterprise Wide Domain. Managed a Team of Technicians during

the project to ensure proper function of equipment during the transition

and resolved any migration related issues.

-Assisted with the PC Replacement Project that involved the removal and

replacement of PC equipment from the Thin Client PCs to Small Form Factor

PCs in the Cincinnati region. Directed Technicians in the preparation of

equipment and Deployment.

Technical Analysis Analyst: 04/2011-02/2014

Dell Services: Cincinnati Ohio

-Team Leader for group of Technicians during the Implementation of Several

Large Projects for Mercy Fairfield Hospital Location in the Coordination of

Purchasing and Installation of Equipment for Obix implementation Mercy

Fairfield, 5 Tower Oncology Rehab Wing, Wound Care Department, and

Outpatient Endoscopy Department.

-Created Deployment maps for the Tracking Spreadsheets used by Technicians

during Deployments to ensure efficient and accurate completion of the

project.

PC Coordinator/ Field Service Analyst 2: 06/2010-04/2011

Mercy Health Partners: Cincinnati Ohio

-Responsible for the migration of 20+ Primary Care offices to Mercy Medical

Associate offices

-Prepared equipment and deployed to new offices.

-Assisted with migration of user data and updated the Asset tracking data

base.

Desktop Technician: 08/2008-06/2010

Cincinnati Bell Technology Solutions: Cincinnati Ohio

-Assisted in the migration of Jewish hospital from the Health Alliance to

Mercy Health Partners

-Performed initial site survey, assisted with deployments and updating the

Asset tracking data base for equipment deployed

1

Repair Technician: 2006-2008

Adex International: Cincinnati Ohio

-Responsible for Repairing PC and Laptop Equipment including System Board

and LCS Screen Replacements

Quality Assurance Lead: 2005-2006

Adex International: Cincinnati Ohio

-Supervised and Monitored Quality Control for the IBM Loaner Program

Lead Technician: 2003-2005

Adex International: Cincinnati Ohio

-Supervised PC Technicians to ensure efficient time management.

-Delegated and Monitored the Completion of Technical Tasks to Completion

PC Technician: 2001-2003

Adex International: Cincinnati Ohio

-Performed Custom Hardware Upgrades

-Installed Custom Image Loads

Education

-Dixie High School, Ft. Mitchell, KY: Diploma awarded in 1991

Certifications and Coursework

-A+ Certified: Verification number E80DTT2261

-Microsoft e-learning Windows 7 Essentials

-Upgrading and Migrating to Windows 7

Special Projects

National Minority Supplier Development Council Trade Show for 2006 and

2008: Provided IT support for a week-long event that included the delivery

and installation of equipment with ongoing technical support throughout the

duration of the event.

Computer Skills

-Lotus Notes

-Excel

-Citrix

-StarHBO

-Service Now

-Active Directory

-System Center Configuration Manager (SCCM)

-Dameware

-Photoshop

-Outlook

-EPIC

1 References Available Upon Request



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