Debra L. Carrington

Address: **** ******* ****** ****, ** 48085 Cell: 267-***-**** email: acftcs@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Outstanding Customer Service Professional with over ten years of hospitality experience. I am competent

at managing responsibilities in a fast paced, and high volume atmosphere, in addition to maintaining

positive relationships with my superiors, as well as my colleagues. Moreover, I am also skilled at

building good relationships and communicating well with patrons of all ethnicities and social economic

backgrounds.

EDUCATION

TROY ATHENS HIGH SCHOOL 09/2000-06/2003

TROY, MICHIGAN

GRADUATE High School Diploma

*Scholars curriculum

BAKER COLLEGE 09/2003-06/2004

AUBURN HILLS, MICHIGAN * Medical Assistant

PROFESSIONAL EXPERIENCE

Children Hospital of Philadelphia

Aramark 02/2010 to 03/2014

Supervisor

Handled all customer relation issues in a diligent and professional manner.

Page 1

Debra L. Carrington

Maintained a clean, organized and welcoming store for all patients and guest.

Completed all point of sale opening and closing procedures which included counting the money

received through retail sales.

Fostered a positive work environment by consistently treating all employees and customers with

respect and consideration.

Answers telephones and directs the caller to the appropriate associate.

Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.

Greets and directs visitors to the company.

Takes and retrieves messages for various personnel.

Provides callers with information such as company address, directions to the company location,

company fax numbers, company website and other related information.

Receives sorts and forwards incoming mail. Maintains and routes publications.

Assists in the ordering, receiving, stocking and distribution of supplies.

Assists with other related clerical duties such as photocopying, faxing, filing and collating.

Chili’s Restaurant Bar and Grill 05/2009-02/2010

Hostess/Waitress

Assigned guest to tables suitable for their needs and according to rotation.

Presented guest with menus and conveyed the daily food and drink specials.

Recorded customer orders and provided friendly and prompt service.

Assisted with the preparation and clean-up of the dining tables and restaurant.

Responsible for taking guests order in person or by phone in friendly and courteous manner.

Speak to guests to ensure satisfaction with food, drinks and service.

Present bills, accept payments, operates POS system.

Able to respond to guest complaints.

Page 2

Debra L. Carrington

Food Team Staffing 10/2006 to 01/2009

Event Coordinator

Coordinated and assisted with the preparation of all social events hosted at the venue.

Provided friendly and attentive hospitality throughout the event.

Responsible for setting up banquet room to include linen, service ware and glassware

Attend roll call meetings before events to learn function particulars, including guest and hotel

expectations

Greet guests and respond to requests in a friendly and courteous manner;

Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure

consistency throughout the banquet.

Promptly remove dishes as guests complete each course and/or meal at the end of the meal or

function;

Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages

Replenish beverages as necessary, and check with guests for overall satisfaction

Sunrise Senior Living 07/2005 to 02/2006

Reminiscence Caregiver

Assist residents in life skills

Enriching activities as indicated on their individual profile

Responsible for interacting with the resident's family in order to inform them about the progress..

The resident will collaborate with the doctor and will inform him about the reactions to the

specific treatment.

Sometimes, the assistant may even take the blood pressure or the temperature

The assistant has to maintain and to organize all the residents' personal records

Page 3

Contact this candidate