**** ***** **

Pleasant Prairie, WI *****

262-***-****

acftcg@r.postjobfree.com

DIANA DOMINGUEZ

Bilingual Customer Service Representative – M otivated and self-driven

OBJECTIVE

professional with over 2 years customer service experience who

genuinely likes helping people and known for my ability to build

relationships and educate customers, resulting in customer satisfaction.

Fluently Speaks Spanish

SKILLS &

Microsoft Word and Excel

ABILITIES

EXPERIENCE SCHEDULER, AVERUS IN C.

June 2011- O ctober 2013

Responsible for ensuring that customer inquiries are resolved

by telephone, letters, faxes or emails.

Using in house system to record necessary information

Translate and assist with Spanish speaking customers

Responsible for creating daily routes for Fire Technicians

Calling customers to set up appointments

Entering contracts for new customers into the system

Responding to incoming calls in high volume.

Responsible for verifying all customers information making

s ure it was updated and assist them in any questions that they

have and retain their service.

Assist other departments with additional work and special

projects as requested.

Keeping up to date with company products, services and procedures.

CASHIER, CUSTOMER SERVICE, TRAVELCENTERS OF AMERICA

December 2013- August 2014

Assisting customers

Tremper High School, Kenosha, WI 2006-2010

EDUCATION

Gateway Technical College 2010-2013

Herzing University 2013-Present

Currently pursuing degree in Office M edical Administration

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate