Michelle Harden

**** ** * ******

Fort Lauderdale, FL 33311 754-***-**** (Cell)

acftbk@r.postjobfree.com

Objective

Seeking an opportunity in the Case Management/ Data Entry Industry with a

reputable company, where I can utilize my prior experience to assist in the

achievement and growth of organizational goals.

Summary of Qualification

. Knowledge of community resources and counseling/case management

practices with

high risk populations.

. Good documentation skills.

. Excellent written and verbal communication skills, ability to

establish rapport.

. Ability to motivate others towards achieving goals.

. Ability to work independently with strong sense of focus, task-

oriented, nonjudgmental.

A strong sense of and respect for confidentiality involving both clients

and fellow employees.

. Ability to work in a variety of settings with culturally-diverse

families and communities.

. Qualified EFM case manager.

. TABE Test Certified.

Professional Experience

RESBEATCORP Ft.

Lauderdale, FL

Case Manager

03/2013-Current

. Provide comprehensive case management services to all clients

including: intake assessment, benefit assessment, goal setting, long-

term case plan development, weekly/Monthly case notes, progress

monitoring, individual money management and referrals.

. Input accurate and complete data for all contacts with clients into

EFM database.

. Meet with clients weekly or bi-weekly for up to12 months. For the

first six months

of a client's participation the program, meet face to face of

follow-up meetings rather than over the phone.

WORKFORCE ONE CENTRAL Oakland

Park, FL

Front Desk / Secretary

06/01 - 09/04

. Operated multiple-lone telephone switchboard to include screening and

answering more than 180 calls per day.

. Greeted clients entering establishment; determined nature and purpose

of visit and directed or escorted them to the desired location.

. Filed and maintained more than 500 records per day.

. Performed daily orientations and assessments.

. Located and attached appropriate file to be answered by field manager.

. Expedited communications between upper and mid-level management to

include general personnel.

. Operated TABE machine for TABE Test request.

Education

Diploma

Cornerstone Christian Correspondence School

Computer Skills

MS Word, MS Excel, MS Internet Explorer, MS Outlook, MS PowerPoint, EFM

Professional References

Rosetta Pierson-WORKFORCE One, Case Manager 954-***-****

Co-worker/Friend

Joan Thompson- South WORKFORCE One, Supervisor 954-***-****

Supervisor

Sandy Martin-Corporate Secretary

954-***-**** Co-worker

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