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Customer Service Manager

Location:
Trenton, NJ
Posted:
September 07, 2014

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Resume:

Andrea Kirol

* ***** *****

Lake Ronkonkoma, New York 11779

631-***-****

acftbi@r.postjobfree.com

OBJECTIVE:

To utilize my 20+ years of experience covering Sales Operations,

Distribution, Customer Service and

Inventory Management in an environment that presents a challenge and an

opportunity for further personal

and career development.

PROFESSIONAL WORK EXPERIENCE:

Henry Schein June 2012 -

April 2013

Profit Manager Corporate Inventory Management

. Managed the entire inner margin / investment buy process by working

closely with management and the Inventory Management teams

. Managed the ROI process related to rebate programs, exclusive

agreements and related direct buys by working closely with management

and the Rebate Program Drivers and/or Business Development teams

. Worked with the buying teams to ensure all ROI related purchases were

executed timely and communicated to suppliers accordingly

Medical Action Industries

November 2007 - April 2012

Manager of Rebates & Commission Admin

Managed a staff of 3 (Two Rebate Coordinator's and a Business Analyst)

Rebates

. Responsible for over $100 MM requested rebates from over 70

distributors with a discrepancy rate of <0.40%.

. On boarded with over $1.2 MM in requested rebates discrepancy a rate of

3%. As of company reorganization reduced rebate discrepancy rate to

0.40%.

. Accountable for over 600k lines of rebate data monthly.

. SAP Vistex implementation team, which delivered a seamless migration of

data upon go live in 2011.

Commissions

. Managed six commission plans for over 90 Sale representatives, Regional

Directors, and Specialties.

. Responsible for territory alignment throughout the continental United

States, MAI Sales Force Territory Management tools and end users.

. Informed and updated Senior Management and staff on causes for anomaly

in sales data, utilizing skills such as

. Data mining

. Trend analysis

. Understanding order entry patterns

. Rebate discrepancies

. Buy- ins

. Member of Commission planning team with responsibilities that included

data modeling, end user testing, region restructure and execution of

new plans.

. Founder of Medical Action University, a peer based training program.

Dukal Corp November 2003-November

2007

Warehouse/Inventory Control Manager

Managed a staff of 24 (2 supervisors and 22 warehouse associates)

. Organized and conducted year- end inventory for >1,300 line items,

8,300 bin locations valued at $9MM.

. Accountable for the flow of over 200 inventory transactions within

three separate locations daily.

. Direct the receiving of over 500 ocean containers inbound yearly.

. Oversee the shipment of up to 5,500 cases of outbound freight daily.

Demand Manager

. Responsible for the implementation of a $40MM 12 month rotating yearly

forecast for >1,300 line items.

. Developed a strong process/relationship with buyers and sales force to

capture any major increase or decrease in demand.

Customer Service Manager

. Supervise a customer service staff that managed an average of 2,000

transactions per month which included order entry, invoicing and credit

inquiries.

. Worked closely with sales in prioritizing shipments to critical

customers.

. Developed and organized a daily shipping report for one of the

company's largest customer to manage the activity of over 170 private

labeled line items.

Precision Heating and Air October 2000-

January 2003

Operations Manager

. Responsible for entering and maintaining all clients estimates,

proposals and contracts within Quick Books.

. Duties included maintaining inventory levels and updating purchase

orders on a computerized inventory system.

. Organized and managed all vendors' orders and pricing.

. Optimized the scheduling of customers, field crews and sales personnel.

PTS America Inc. May 1998-May 2000

Customer Service Manager / Client Relations

. Accountable to the Executive Vice President for communication across a

staff of >100 buyers, planners and sale representatives.

. Drove inventory planning, purchasing and system item maintenance.

. Responsible for tracking and distribution of all air and ocean freight

shipments, which included all point of entry (P.O.E.) orders.

. Streamlined all retailers' routing guides eliminating charge backs due

to improper routing.

Bed Bath and Beyond December 1995-

May 1998

Buying Office Data Integrity Coordinator

. Correlated and managed the corporate vendor master file system - a

database containing >14,000 vendors.

. Developed and organized a specialized filing system to enhance accuracy

and efficiency of rebate agreements; resulted in 100% database and

accounts payable integrity.

Office Associate

. Responsible for maintenance of inventory levels and updating purchase

orders on a computerized inventory system.

. Organized and managed accounts payable at the store level.

Sales Associate

. Accountable for organizing and merchandising of various departments,

and developing inner store contacts and vendor relations concerning

customer service.

United States Air Force September 1989-May

1994

Material Storage / Distribution Specialist

. Managed all storage and issue transactions with an automated database,

which included over 750,000 line items.

. Directly responsible for achieving a 99% inventory accuracy rate for

all warehouse additions, deletions, and monthly changes.

. Accuracy resulted in directly reducing delinquent documents from 200

per day, to less than 1 per day.

Suffolk County Community College

Associates Degree 2014

SKILLS:

SAP, Excel, MS Office,Microsoft Word, Accpac, Trading Partner, PC, AIMS

and Access



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