SAde Bettis

*** ******* ******

Brooklyn NY, ****3

929-***-****

acft6z@r.postjobfree.com

Executive Highlights

Successfully completed 3 million dollar renovation at Hilton Garden Inn JFK with

highest SALT scores the Hotel ever delivered since opening.

Removed the Hilton Garden Inn JFK from Hilton Ultimate Service Improvement

Program April 2011 by bringing SALT scores to Brand Threshold.

Improved Trip advisor rating from seventeen to number two in fourteen months at

Hilton Garden Inn JFK.

Acting General Manager at Hilton Garden Inn JFK from August 2012 to March 2014.

Delivered 68% average flow through to owners between 2011 and 2014 at Hilton

Garden Inn JFK

Improved OSAT at Holiday Inn Express Stroudsburg by 3% for 6months to date over

same period last year

Delivered 69% flow through between March 2014 and August 2014

Professional Experience

Holiday Inn Express & Suites

Stroudsburg, PA

General Manager

March 2014 Present

Develop short term action plans and

long range planning for new

programs and strategies that impact

the hotels based on the existing

corporate directed goals and any new

goal that may arise.

Establish training and development

programs to enhance employee

knowledge of best practices.

Effectively manage the people

resources of the corporation to meet

the needs of the organization

including career development.

Provide day to day support to the

hotel including but not limited to

insuring that all staffing levels are

met and to make arrangements to

insure such.

Create and maintain positive,

professional working environments in

all departments

Insure that all safety and brand

standards are maintained.

Assist hotel management and teams

in successful completion of all goals,

plans and reports.

Responsible for forecasting &

budgeting as well as monthly P & L

critiques.

Hilton Garden Inn JFK,

Jamaica, NY

Assistant General Manager/F & B Director

Sept. 2011 March 2014

Assist the GM in creating an

operating environment that assures

consistent guest satisfaction.

Assist the GM in monitoring the

performance of the hotel through

verification and analysis of guest

satisfaction, systems and financial

reports.

Assist the GM in maintaining the

product and service quality standards

by conducting ongoing evaluations

and investigating complaints.

Assist the GM in preparing financial

reports for management that clearly

explain operational effectiveness,

trends and variances.

Establishes and maintains a pro

active human resource function to

ensure employee motivation, training

and development, wage and benefits

administration, and compliance with

established labor regulations.

Ensures good safety practices of

employees and guests, assisting in the

maintenance of proper emergency

and security procedures.

Establishes and maintains applicable

preventive maintenance programs to

protect the physical assets of the

hotel.

Responsible for monthly food, liquor,

wine and beer inventories

Responsible for ordering all F & B

supplies.

Hilton Garden Inn JFK, Jamaica, NY

Director Of Rooms November

2010-September 2011

Supervise continuous 7 day/week, 24

hour front office operation, night

audit and housekeeping operations,

including hiring, training, evaluating

performance and scheduling work.

Monitor all front office financial

operations, including group billing,

verifying rates/discounts, daily sales

reconciliation, petty cash and room

inventory controls

Maintain customer

service/satisfaction standards; handle

customer service issues

Inspect hotel rooms and all public

spaces to ensure cleanliness

standards are maintained

Ensure correct staffing levels during

peak and low occupancies

Ensure uniforms, linen and toweling

and all relevant operating equipment

is controlled and sufficient for hotel

needs.

Ensure control of expenditure is kept

within budget

Hilton Garden Inn JFK, Jamaica, NY

Director Of Housekeeping November

2009-November 2010

Continually develop housekeeping

standards, policies and procedures to

improve the current operation.

Deal with diverse types of people, while

ensuring guest satisfaction.

Inspects all hotel rooms, public areas,

VIP rooms, and the pool daily to maintain

cleanliness while meeting hotel standards.

Prepare and manage schedules, payroll,

and workloads for housekeeping staff

while maintaining maximum efficiency.

Maintain a safe, secure and healthy

environment by enforcing organizational

standards, procedures and legal

regulations, while effectively monitoring

and making improvements to workplace

safety throughout the hotel.

Work with outside suppliers and vendors

daily, concerning services and orders are

unproblematic and in line with hotel

standards, as well as

Cost efficient.

Communicate with other departments

such as: the front office, maintenance,

and the banquet dept. to guarantee any

and all outstanding guest issues have been

resolved.

Provide a fair and equal opportunity work

environment through motivation, support,

empowerment and development for all

personnel.

Hilton Garden Inn JFK

Jamaica, NY

Front Desk Manager February

2005 November 2009

Assist the Assistant General Manager

in ensuring the smooth and efficient

overall day to day operations of the

Front Desk including PBX and

Reservations

Provide excellent customer service

per the standards of the hotel, and

assist in situations to ensure customer

satisfaction.

Ensure guest requests, inquiries and

concerns are addressed and

completed in a timely manner.

Review guest special requests and

ensure they are met or exceeded.

Work with all Hotel Departments to

ensure we meet or exceed guest

expectations and all guest billing is

accurate and up to date at time of

departure.

Acting as a liaison with the Sales &

Catering, Food & Beverage,

Engineering and Housekeeping teams

to ensure clear communication.

Parkadon Management Company

Jersey City, NJ

Assistant Property Manager

June 2004 February 2005

Scheduling property maintenance

Analyzing market conditions

Managing building maintenance

projects

Compiling data for financial reports

Evaluating performance of employees

Negotiating real estate sales contracts

Resolving customer and public

complaints

Maintaining records, reports and files

Ensuring rental properties are

occupied

Education

College of New Rochelle, New Rochelle

January 2012 present

Business Management Major

Cathedral High School

Sept.2000 – May 2004

High School Diploma

References will be furnished upon request

Contact this candidate