Brittany Bilyeu

**** *. ***** * ******, Tampa, FL 33609

Cell: 217-***-****

acfsvw@r.postjobfree.com

CAREER OVERVIEW

A self-motivated and hardworking individual looking for a rewarding career. People person and

loves to help anyone and everyone. Strong ambition to grow and improve. Experienced withcustom service for 7 years.

CORE STRENGTHS

Seasoned in conflict resolution Telecommunication skillsEnergetic work attitude Adaptive team playerStrong organizational skills Self-directedCustomer service-oriented Multi-line phone proficiency

ACCOMPLISHMENTS

Worked with company systems such as Live Support and diligently completed all assignedtasks, working overtime as needed.Promoted to social service assistant after 8 months of employment.Operated up to 5 incoming phone lines and properly directed all calls.Documented patient intake information.Monitored patient's respiration activity, blood pressure and blood glucose levels in responseto medical administration.Helped patients by serving meals, feeding as necessary, ambulating, turning, andpositioning in bed.Documented patient information obtained from intake interviews.Trained team of staff Certified Nursing Assistants in medical home procedures to guaranteeconsistent quality of care.Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to 25 patients in Nursing home environment.Fed and cared for up to 50 dogs daily while their owners were traveling or at the office.

WORK EXPERIENCE

Social Service Assistant, 07/2012 to 06/2014

Rosewood Care Center - Edwardsville, Illinois

•Set up doctor appointments for residents.•Contacted different transportation companies to assist residents to appointments.•Helped resident and family complete Medicaid application.•Registered patients with admission paperwork and contracts when patient arrives to facility.•Input data and demographics in the computer.•Kept track of annual contracts and contacting the responsible person to sign contract.•Quizzed resident cognitive status to document on memory.•Console a resident or family in distress.•Answer inquiries about the facility.•Provided tours of the facility to potential guests or family members.•Answer multi-line phone calls.•Followed HIPPA protocol.•Enforced that resident rights were followed.

Party Planner and Decorator, 05/2013 to 02/2014

Elegant Creations - Hillsboro, Illinois

Meet with clients to understand the purpose of the event.Plan the event, time, location, programs, and costs.Solicit bids from places and service providers (for example, florists or photographers)

Work with the client to choose where to hold the event and whom to contract with forservicesInspect places to ensure they meet the client's requirementsCoordinate event services such as rooms, transportation, and food serviceMonitor event activities to ensure the client and event attendees are satisfied

Office Assistant, 06/2008 to 08/2012

Montgomery County Circuit Clerks office - Hillsboro, Illinois

•Documented old evidence.•Input traffic tickets in county computer system.•Flied traffic, felony, misdemeanor, and civil files.•Assisted in court hearings.•Pulled files for the daily court hearings and had them ready for the judge.•Sorted out mail and delivered to the right department.•End of the day bank run to drop off the daily payments.

Certified Nursing Assistant, 11/2011 to 07/2012

Rosewood Care Center - Edwardsville, Illinois

•Assist with daily activities.•Helped provide personal hygiene.•Transferred residents in and out of bed into or out of wheelchair.•Serve and assist with being fed if need be.•Guided residents into the restroom and transferred resident and then provided personal care.•Monitored vital signs of the residents/patients under the care of a nurse.•Comfort guest with care and compassion.•Follow HIPPA and resident rights guidelines.

Certified Nursing Assistant, 08/2010 to 02/2012

Heritage Health - Litchfield, Illinois

Same as above under "Certified Nursing Assistant"

Caregiver, 06/2011 to 09/2011

Traveling Tails Inn - Edwardsville, Illinois

Adhered to high standards of safety, cleanliness and professionalism.Cared for loved ones pets.

Hostess, 06/2011 to 09/2011

Denny's - Edwardsville, Illinois

•Answer phone calls•Seated guest

•Took beverage orders•Bussed tables•Inputted food orders

EDUCATIONAL BACKGROUND

High School Diploma: 2009

Hillsboro High School - Hillsboro, Illinois, United States

•Student Ambassador for People to People•Helped campaigned in an election•Completed Certified Nursing Assistant in High School

Undeclared

Lincoln Land Community College - Springfield/ Litchfield, Illinois, United States

•Helped campaigned in an election•Made the Deans list

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